Customer Reviews for A&L Body Shop Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&L Body Shop Inc

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Doris J. on

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No one was there, U-Haul trucks were in back of building, hard to figure where to leave truck.

Cassidy G. on

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Carolyn B. on

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Sharon M. on

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Perfect and excellent in every way. Highly recommend

Jason L. on

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Jimmy H. on

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Tammy H. on

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I had requested a dolly and furniture pads on my reservation. When I picked up the truck on a Friday evening, I was told very rudely they did not have dollies or pads at that location. What's the point of making a reservation with requests if what you requested and are depending on to move is not available??????? I had to make other arrangements for rentals on a Friday night to accommodate my move.

Lois H. on

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AMANDA M. on

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Very easy drop off

Michael V. on

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Nothing

Stephanie B. on

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It took a really long time to process paper work like something that normally would take 15-20 minutes took like 1 and a half hours to 2 hours. Faster service would be helpful.

Kevin P. on

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Key drop off location in better location

Champ F. on

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Rodney H. on

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Train your staff to be less rude

Myrtle C. on

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TEMEKIA B. on

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Patrick P. on

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Very quick and responsive. Friendly personnel who processed our check-out quickly !!

Latika S. on

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Racheal R. on

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Richard B. on

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Trucks doors need adjusted,wind noise both doors bad , wiper blades hard as a rock , clean nothing,very unsafe, A/C cold on high speed only, gas hog ,over $250.00 in gas to go 750 miles! Truck had only 77,000 miles .won't do this again.

Sonya B. on

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The only problem with this location is the very and i mean very small space available to hook and unhook equipment. The parking lot is full of cars in for repairs. The staff was very nice and helpful.

Helen T. on

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Great service at drop off.

nita B. on

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PAUL P. on

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I must say that it was wonderful to do business with this location and I would really do business with them again thank you very very much

Clevette R. on

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KEITH N. on

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reserved a 17' truck more than a week In advance, morning of the move go to pick up truck, told have to take a 15', that truck would not hold all my furniture, have to make another trip, 17" would have held it all. Not Happy!!

Benjamin S. on

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MICHELLE B. on

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David C. on

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Make sure your business is open when the hours say you are supposed to be. I showed up to pick up my truck at 8 and the business was supposed to have been open but nobody showed up till almost 830. No way to run a business.

sandra C. on

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ANTHONY C. on

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DOLLY H. on

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Nothing all was good

Carolyn N. on

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DOUGLAS C. on

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BARRY W. on

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thank you

Tara D. on

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Chris H. on

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Truck is a rough ride, kinda like driving a tank. Otherwise, smooth transaction, good service, and got the job done.

maxine C. on

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Vernon Jeffrey H. on

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Nothing...it was the best...Bobby is great!!!

Stephanie K. on

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steve C. on

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very unprofessional. Didn't give clear directions on what to do. We had to call 4 times to get clarification.

Doug R. on

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MAX K. on

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Best place in Kinston to pick up a U -haul. Friendly, helpful. Your trailers are of very good quality. Will not borrow one from a friend again.

SHIRLEY D. on

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Cynthia A. on

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uhuru G. on

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The problem I had was I reserved a U-Haul the big truck 26 foot a month in advance and at the last minute they told me I can only get a 17 foot so I had to do a lot more trips ...... Then they had to arrange it where I can hold it for 2 days and when I got down to where I was supposed to rent the U-Haul they told me I can only have it for one day but I have got a email from you all soon I can rent it for 2 days

Carlos C. on

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Kenny C. on

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Overall a good experience my gas tank on the sheet was marked at 5/8 of a tank when in actuality it was probably a little less than that. It could have been from being moved several times it wasn't much different

Vickie H. on

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Tony D. on

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PRICILLA S. on

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Willie C. on

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DONNA A. on

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PATRICIA W. on

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Ashtray was full. I am a non smoker. I ordered moving pads 2 dozen when i booked over a week ago. And ordered items. The items arrived in great time... But no moving pads available at location. I was sent about 13 miles round trip to get them from another location. BUT... i waited over half an hour as computer was down. There were a pile of used ones right next to me and i was paying the 20 in cash.. but didnt get any. I was on a time line so i could wait no longer. I ordered way in advance. Even pre check in. Still took me 2 hours to pick up truck 12 minutes away.

JAMES P. on

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lorenzo C. on

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IVIE M. on

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MAURICE W. on

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ken R. on

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You guys were great. Thanks.

Juanita T. on

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VALTON C. on

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Very good to me they take care of my needs always...Thanks very much

ARSINE M. on

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Keep up with the good job.

Melodee B. on

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My visit was excellent. I'm thankful to God that the U-Haul was available because it was truly needed. Thanks so much for your help. Customer service representatives were also very helpful in trying to assist me in finding what I needed when I needed it.

VIDAL C. on

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WENDY R. on

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There was a mix up with my reservation through another dealer in Snow Hill, NC and these nice people at A&L took great care of me. I would return there not only for a U Haul but for car repair as well. Thank you!!!

JAMES H. on

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JOHN T. on

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LEE J. on

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John K. on

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RICHARD P. on

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Very helpfu!

LOLITA B. on

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Christina R. on

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This was the second location. I had received a confirmation call from uhaul to pick up at another location. The first location was able to locate the truck within 30 minutes. I think it would be wonderful if uhaul could let the customer know there will be a change in pick up especially seeing they have the information to contact the customer.

TULLELAH B. on

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There was no information about the night deposit box for the return of the truck. Because of the lack of information the keys were left under the visor in the truck and the truck was not returned with the right miles.

Paige L. on

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I was told the incorrect costs for the mileage on the renting of the vehicle I was quoted .50 cents per mile and when I got there it was .59 per mile.

BARRY W. on

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JUAN A. on

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I was told originally by the staff I spoke with at Uhaul.com, that I would receive assistance putting the car unto the auto trailer, but I never did receive help when the trailer was picked up. I was told that I could figure it out. This is after I was referred to three different locations to pick up the equipment and made to wait over 2 hours. Not a pleasant experience and very disappointed.

LAURA C. on

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I have just received a bill from U-Haul saying that my 2 day move is costing about $325, I do not know who is to blame, or if this was a mistake, so I will not comment further on the rental location at this time.

Flora W. on

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Everything were ok.

PAUL B. on

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The roof of the trailer leaked during a lengthy rain storm as we were moving. Fortunately the cargo I was hauling was not damaged. I doubt that the A&L Body Shop was aware of this problem when I picked up the trailer.

EUGENE M. on

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Customer Service was very slow; they would not inspect the new rental and/or even assist with getting the 6x12' trailer on my vehicle.

COLLEEN N. on

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The location was 30 miles further away from my desired pick-up location which added an extra 30 miles of gas and miles to my bill.

RANDY C. on

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RANDY C. on

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JEWELL S. on

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SHERRY R. on

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My entire experience with the Uhaul truck and A & Body Shop was great.

KENNY M. on

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MONICA E. on

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Wallace M. on

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windshield was fair

Terry C. on

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ROBIN G. on

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A much better experience than last time. The rates were good, management worked hard to ensure I was able to get the truck on the day I needed it and everything went well.

Tammie O. on

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Don B. on

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Barry was very pleasant and customer oriented.

JERRY W. on

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Young lady working the desk immediately made contact with me, processed my return of the vehicle and was very professional and friendly. After a long day, I appreciated her professionalism and knowledge of her job.

MARVIN E. on

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EDWARD S. on

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GLENN P. on

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Service was fast and efficient.

DAVID S. on

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This is the second time returning a Uhaul truck at this location. As with last time, they were helpful, efficient; friendly and courteous. Very busy place so you need to be patient.

Montoya T. on

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GERALD M. on

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Nothin everything was excellent.

dennis B. on

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