Customer Reviews for A&M Motors
(U-Haul Neighborhood Dealer)

126 reviews

203 E Main St   Paris, KY 40361

(859) 987-3367

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(859) 987-3367

203 E Main St
Paris, KY 40361

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented MANY U-Haul trailer for my work. This was by far the BEST experience I have had, for renting a U-Haul! When I got to A&M, they were very efficient with my time. All the other locations, I have dealt with have taken near an hour, if not longer... At A&M, I was in and out and on the road in less than 20 minutes!!! I will defiantly, use them in the future.

KINLEY B. 
Rating:
5.0

Customer did not leave a comment.

PAULA T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
4.0

Customer did not leave a comment.

Carlos W. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

They were very helpful.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

If the reserve equipment is not on site the CR should make every effort possible to find something nearby not 30 miles away.

JAMES D. 
Rating:
3.0

Uhaul was NOT swept out. It was filthy.

JOSEPH L. 
Rating:
1.0

Very rude people and Charged me a cleaning fee for no reason and charged me for 3 days when I only had it for 2 days said I returned it at 10 am this morning when I had returned it the night before. the roof of the truck also had a hole that was leaking (looked like it had been patched before) it got my new recliner very wet and a bunch of my boxes. Very disappointed this is unacceptable for being over charged and damaging my stuff

JOHNNY M. 
Rating:
5.0

This was a 2nd location since our confirmed location of KK Detailing in Georgetown was CLOSED without being notified. Since we don't do mobile check-in, we were not able to get the truck. After 40 minutes on phone with UHaul, we were able to secure another truck from A&M, but Paris is over 20 miles from Georgetown. VERY stressful and even UHaul said the closure should NOT have happened without notification. For people who cannot check in online, this was devastating. I would have given KK a "1" Poor on review, but my reservation number with them had been deleted from UHaul data base. 3 others were there that morning having the same problem with KK. A&M is excellent, and friendly and helpful. But just not as convenient to Lexington/Georgetown.

DENNIS F. 
Rating:
1.0

They jump started the truck, and didn't give me any knowledge of the trailer and how to attach it and take it off, and I had to phone a friend to show me how to secure my car on the ramp. Plus the Uhaul died on me and I had to wait for 1 hour and 40 minutes at a rest stop. I was afraid to turn the truck off after that.

William G. 
Rating:
5.0

Keep up the good work!

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN A. 
Rating:
3.0

Vehicle had trash in it and dirty inside.

Connie R. 
Rating:
5.0

For some reason I was charged 22 for cleaning when I dropped off the truck after sweeping it out. Couldn't get it to stop charging me

Tod P. 
Rating:
4.0

The website when booking online could move a little quicker and the whole process be a little faster

Paul T. 
Rating:
5.0

Not a thing. This place is great!

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Earl D. 
Rating:
5.0

Customer did not leave a comment.

sarah S. 
Rating:
5.0

Customer did not leave a comment.

TRACEY K. 
Rating:
4.0

Customer did not leave a comment.

Joann T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

No additional comments.

JAMES H. 
Rating:
5.0

Everything was great. Received a nice, clean truck and trailer, as well as wonderful, hospitable service from the staff at A&M Motors.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
4.0

Was originally sent to pick up in Winchester, KY later was told to go to Paris, Ky. Wish I would have been informed of the change.

MICHAEL B. 
Rating:
5.0

REPEAT

William P. 
Rating:
4.0

Install jacks on trailers so you don"t have to hook to truck by lifting them

Alvin M. 
Rating:
5.0

Very friendly and helpful. Thanks

Vincent S. 
Rating:
5.0

Charged my card twice and I paid at the pickup location

Tia L. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

dana N. 
Rating:
3.0

First it took over 45 minutes to actually get the uhaul over the phone because online said my reservation had expired and it would not let me re enter my email address. So had to wait at the garage that was closed and call uhaul to redo Everything I had already completed on thier website previously over the phone manually through a uhaul representative. Which took over 45 mins due to internet and or website difficulties. Then had to give two different debit/credit card numbers to verify payment. Was an out of the ordinary beyond unreasonable experience just to pick up my uhaul which I had already scheduled and had a confirmation number for.

Rebecca D. 
Rating:
3.0

Customer did not leave a comment.

Jerome R. 
Rating:
4.0

Nice location but parking lot is very small. Folks that work here are very nice and helpful.

Roberta W. 
Rating:
4.0

Customer did not leave a comment.

Ashley M. 
Rating:
4.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Erika G. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
1.0

I had reserved a truck to pick up at 11:00, when I got to the location at 10.39 and called the u haul company for assistance because the online service would not work for me. It took 4 times to call and I got hung up on 3 times. The owner of the building I picked the u haul up at had to call for me and get assistance for me to get a truck. The truck I requested was not even there and I still had to pay over $80 dollars for a truck that I only used for 3 and a half hours. I will never use this service again and will post this on social media and let everyone know how bad the service was. Know one was of help and it is so sad that there is no such thing as personal service.

Joanna P. 
Rating:
4.0

Customer did not leave a comment.

Stuart J. 
Rating:
5.0

Customer did not leave a comment.

aaron T. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Gas gauge did not work , put 50$ in & it didn't move , I did not drive that far , local hauling Will be calling , mileage & math matter .

Martha Y. 
Rating:
5.0

Customer did not leave a comment.

VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
3.0

Customer did not leave a comment.

Kayla B. 
Rating:
3.0

When I reserved my u haul, they took out double the money. It took til the day after I took it back to b refunded to me.

Randy R. 
Rating:
3.0

I don't like the deposit being taken . Maybe there's another way without the deposit

Bryyonna C. 
Rating:
3.0

Customer did not leave a comment.

Ann R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
3.0

Small location but the staff was professional & helpful.

David C. 
Rating:
5.0

Customer did not leave a comment.

Tara C. 
Rating:
5.0

Problem is with uhaul. Not the location of A&M Motors. I booked two different trucks, one a 20 ft and one a 26 ft that Uhaul said was available at my location. Upon pickup neither were there and I had to use a 15 ft and make multiple trips . I was moving from Paris Ky to Georgetown Ky and they wanted me to go to Cynthiana Ky to get a truck. Most pathetic run business I have ever dealt with. Not happy at all and would not recommend Uhaul to anyone.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

haley L. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

Customer did not leave a comment.

patrick A. 
Rating:
5.0

Experience was AWESOME. Customer service was excellent. Would reccomend to family and friends.

Kim C. 
Rating:
3.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Nothing...service was great! Very personable and helpful!

deanna C. 
Rating:
5.0

Customer did not leave a comment.

ruth M. 
Rating:
5.0

I think the trucks should have a folder pocket mounted in the cab between the front seats.

Chris K. 
Rating:
5.0

When I first made the reservation it said there were no trailers at this location and the closest was several miles away. I made the reservation but was called by U-Haul in a few minutes telling me the local agent had 3 trailers which was much more convenient. Thank goodness they followed up and let me know. This is my third trailer rental with this move and I highly recommend pre-registering online. It saves a ton of time at he rental site.

Daryl B. 
Rating:
5.0

Customer did not leave a comment.

Clayton M. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
3.0

Nothing

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

russell L. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

james H. 
Rating:
3.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

barry S. 
Rating:
5.0

Customer did not leave a comment.

Tabitha T. 
Rating:
3.0

Customer did not leave a comment.

Samuel I. 
Rating:
5.0

Everything was great...

Margie J. 
Rating:
4.0

Busy but very helpful

Duncan M. 
Rating:
4.0

MAKE SURE THE EQUIPMENT RENTED AND/OR RESERVED IS THERE WHEN THE CUSTOMER ARRIVES TO PICK IT UP.

Tom P. 
Rating:
4.0

The lady taking my reservation information was very kind! This has something to do with the communications between the online system and the system at the locations. The online system allowed me to pick a drop off location, but when I picked up the truck, we had to go through the process of selecting the drop off location again. Why ask me to do all that research over again? It's rather frustrating.

charles L. 
Rating:
5.0

Very professional and courteous.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Tabitha T. 
Rating:
5.0

Very friendly and helpful staff.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Amanda I. 
Rating:
3.0

Customer did not leave a comment.

Linda K. 
Rating:
1.0

Car dolly that was rented had tie down straps that were severely deteriorated, to the point of being unsafe. I will be calling to make a complaint.

Philip M. 
Rating:
5.0

Great service! friendly people!

Peggy S. 
Rating:
5.0

A good experience

Gary L. 
Rating:
4.0

Dropped off Saturday after business was closed for the day. Apparently I drove the vehicle 1/3 of a mile over the allotted mileage for the day. I was very surprised when my credit card was charge an additional $.13 for the 1/3 of a mile overage. Yes, technically we owe the $.13 but really. Come on y'all at Uhaul...

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
3.0

Make sure that units are cleaned beforw renter leaves property, before renting again personnel should check vehicles thoroughly

APRIL L. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Billie T. 
Rating:
3.0

Customer did not leave a comment.

MALCOLM E. 
Rating:
5.0

Great

Alfonso K. 
Rating:
5.0

Have wiring adaptor available. To buy or rent.

CRISTOBAL C. 
Rating:
1.0

Have responsible area managers. I was supposed to pick up my truck at 7 a.m. The keys were not in the truck I tried calling the area manager several times he did not answer the phone finally I called 1 800 U-Haul the first call I was put through to the area managers voicemail again the second time they took my whole order out of the system then the area manager finally calls and says he put the keys somewhere other than what I was told I finally got my truck two and a half hours later. Then when I dropped the truck back off I was charged an extra $12 which I feel is ridiculous I should get some money refund it to me for all of the trouble I had to go through just to get the truck in the first place I will never use your services again nor will I recommend your services to anyone.

JAMIE W. 
Rating:
5.0

Ensure the customer knows exactly what they are being billed.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Everything was excellent. All personnel were extremely nice and I would highly recommend this agent to everyone. I got emails and copies of all my contract and my terms. I consider A & M a top notch U haul agent .

Harry B. 
No reviews have been submitted for this location.

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