Customer Reviews for Abby's Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Abby's Mini Storage

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Jose M. on

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Rita S. on

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Richard H. on

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David S. on

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Jerry P. on

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David T. on

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Stefan S. on

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The truck wasn't as clean as I expected. There was some liquid spilled on the floor of the cab (looked like soda). There was also ashes in the door compartment. Cup holders had toothpick and other debris.

Gina G. on

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The gentleman that checked us in and out was fantastic, very knowledgeable, friendly, helpful, and quick. Location was incredibly convenient.

Adamaria G. on

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JAMES G. on

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William went above and beyond his duty. Thank you so much.

Scott M. on

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The person at this location was excellent but the exterior of the truck was very dirty, including the windshield. The inside of the windshield was also dirty.

Shane W. on

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The interior was dirty. I asked the woman if she could clean the cup holders that had something spilled. ? This should have been cleaned before it was rented. I made reservations online for Brimhall and a River road location. I went to change the drop off from River Road (OR) to Silverton and when I went to edit this, it changed the location to this from Brimhall. I had reserved for 10:00 AM and went to pick up the 15' at 10:35 at Brimhall and when they didn't have it, they found the location at Truxton ave. We flew from Oregon to California and we were told that it was going to be canceled and given to someone else. 18 people waiting! I asked if they had my cell # and was told yes. You don't call as a courtesy? No. We would have lost this truck if the Brimhall location wouldn't have told the Truxton location to hold it for us! I paid for insurance for four days and I said that I would be returning it the next day. I paid for two extra days that I did not use and Uhaul can rent this truck again. That's not good business! I should at least only have to pay for what I used. I have used Uhaul a few times recently and I have to say that I might take my business somewhere else next time. The pro: New truck and drove well! The con: Need to update the website to edit pickup and drop off locations. You should contact the people that make the reservations! That is very poor! We had one-way tickets and would have lost this truck if it wasn't for the Brima hall location (The location we had originally had selected!)

Mark D. on

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truck operation was great ,worked well. during my use the blind spot mirror fell off of the truck. I paid for insurance prior so i was covered. the staff at this location was very friendly and helpful .

JAMES D. on

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John R. on

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JULIO M. on

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unit was dirty inside and out with sunflower seed shells on the floor in the cab and only 1/2 tank of fuel

Justin N. on

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Carolyn F. on

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Fast, friendly, and knowledgeable.

Brandi M. on

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nothing it was great

dakota B. on

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Barry G. on

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Jehova L. on

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A little time consuming but the lady was nice and she did the best she could.

Jeff W. on

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Matt C. on

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Gabriela N. on

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Friendly, helpful, and efficient, what more could I ask for.

Mandy A. on

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We have rented 5 trucks from this location in the past couple of months, we go here because it is convenient, the people here are not friendly at all and they do the absoulte least amount of work possible. This last rental experience was the worst, the girl at the desk was taking pictures of our IDs and entering our credit card information on her personal phone, I don't know if this is a UHaul thing or not but it made us very uncomfortable and needs to be changed if it is part of the process. Our truck was filthy, full of dirt and trash, we were handed our blankets and dolly and told someone would meet us at the truck to remove the lock. No help with anything at all. Will not go back to this location and will not recommend it to anyone.

David B. on

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Clean the inside of trailer.

Robert L. on

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Painless, competent

kate C. on

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The female working said I would have to unhitch the Uhaul trailer myself or I would have to go to another location. I told her that I could not go to another location as I had my dog with me who was sick. I said I would check it out as I had not unhitched a trailer before but I would not be able to move the trailer. I unhitched it and came back inside and told her. She went out to look and said that I cannot leave the trailer where it was ( it was not blocking anything) I said I am not moving it - that is not my responsibility. I asked her why she couldn’t unhitch it or move it and she said she didn’t want to injure herself. NICE! I am also a female and smaller than her. I said I will not move it and maybe she should call someone to help her as it was NOT my responsibility. Terrible terrible service.

Mayte M. on

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Greggory F. on

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The person helping me was helpful and friendly. I would recommend this place to all my friends and family.

Kelly L. on

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