Customer Reviews for ABC Rentals
(U-Haul Neighborhood Dealer)

99 reviews

870 Teal Dr   Benicia, CA 94510

(707) 747-5714

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 5/26/2022: Closed

Services at this Location:

Contact Us

(707) 747-5714

870 Teal Dr
Benicia, CA 94510

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 5/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
4.0

Be sure that the handle on the trailer is not going to affect the normal turning function if there is a bike rack attatched.

Julius R. 
Rating:
5.0

The agent was very friendly and accommodating. Check out and check in was super easy.

Wrenay C. 
Rating:
5.0

Customer did not leave a comment.

Nouf A. 
Rating:
2.0

The mechanic, who had to run the location because the clerk did not show up, was very helpful and friendly. The location is not easy to see or find. There is no parking for your car nor for the trucks. There is no organization, which creates chaos when multiple customers are there. The online check in process was slower and more confusing/complicated than just in person check in.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Colette M. 
Rating:
5.0

ABC Rentals was awesome. I went to pick up a U-Haul trailer and William, the owner of ABC was friendly, organized, and super helpful. Great experience.

David H. 
Rating:
5.0

William was super friendly and helpful! amazing help!

Samantha R. 
Rating:
5.0

Incredible customer service - made the whole experience outstanding every step of the way. It's very rare these days for one person to go above and beyond, at this location 4 different individuals each went out of their way to make sure I was being helped quickly and courteously from pick up to drop off. Thank you ABC Rentals. A DEFINITE RECOMMEND TO ALL

Barbara J. 
Rating:
5.0

Very fast and friendly service. Convenient location.

danny M. 
Rating:
5.0

Pick up and drop off was super fast. Great job.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Thank you for your excellent customer service! ❤️

Ashley G. 
Rating:
5.0

Best U-Haul location in the Bay Area! My experience at the U-Haul in Benicia was like no other U-Haul I've been to, nice and friendly staff, the manager Will is great on customer service! If you need a U-Haul truck I recommend going to see Will in Benicia!

angle H. 
Rating:
4.0

A little messy, but everyone's friendly and equipment was in good shape.

Joshua N. 
Rating:
1.0

We received a van that had a gas leak. When I tried to return the van for a new one, the business was closed and my new reservation at nearby uhaul was never placed. When I talked to owner, he said his son had to go to lunch? It was an awful situation. I have been waiting for the charges to be reversed after I was promised to not be charged. I'll be filing a complaint.

Karla G. 
Rating:
1.0

I returned the equipment after 6 hours, agreed for a 24h rent and was charged two days!

THOMAS S. 
Rating:
5.0

William and his staff took care of me, they earn their five starts!

Crystal K. 
Rating:
5.0

Absolutely nothing, this was my first time renting a U-Haul and what a great experience at this location! I would highly recommend doing business with these people.

michael C. 
Rating:
5.0

Customer did not leave a comment.

Brandon J. 
Rating:
5.0

Great service!

ALISHA G. 
Rating:
5.0

Very nice people

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Will and Stanley were super helpful and very friendly. Would definitely recommend them. They went beyond and helped me get a ru I even though their location was closed at the time. Process was Al smooth and they very vey fast. Thank you gentlemen!!

satima V. 
Rating:
5.0

We have had good experience with uHaul and this location in Benicia on Teal drive was no exception, and even better. The staff was very courteous and accommodating, organized, and helpful. They knew what they were doing, and we were in and out of there quickly, Would definitely use again.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

Lolita L. 
Rating:
5.0

Really easy and accommodating. Very pleasant to work with, as a matter of fact I am going to use them again in a few days.

Maria M. 
Rating:
5.0

Tricky to get to

KEN M. 
Rating:
1.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Nothing to improve, but: Great customer service! Gina was incredibly helpful and knowledgeable. She made the rental process very easy and straightforward. Thanks, Gina!

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Jose Cruz A. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

I would gladly pay the bridge toll from concord to skip the concord u-haul location and come to this one

taylor B. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Nice customer service. Great having them in Benicia.

danny M. 
Rating:
5.0

I truly appreciate the guy that helped me and my family with renting the Uhaul truck at this site/ facility. He made our experience a great experience, and I wish I could give more than 5 stars for him going out of his way, when it comes to customer service. I would definitely use them again even though I had to cross a bridge due to their facility being the only one who had the truck we needed available. Thank you again, and I would absolutely refer everyone to their site/ facility. Thank you again, and God Bless. Krista Perryman and Family.

Krista P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Wonil J. 
Rating:
5.0

Nothing they are very friendly and Mr.William was very helpful thank you 😊

Aaliyah H. 
Rating:
5.0

Will be back

refugio T. 
Rating:
5.0

Excellent seamless experience. Would recommend and use again myself.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Marlon D. 
Rating:
5.0

William was friendly and very helpful.. Will continue to do business.

Michael A. 
Rating:
5.0

William was very accommodating. More than willing to help.

Steven I. 
Rating:
5.0

Cannot remember the person at the desk in the benicia office, but sure do appreciate how he dealt with me and my wife . Thank you Sir

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

It was a very pleasant experience. The owner William was very understanding, friendly and accommodating. He helped us a lot in terms of getting a good deal, mileage and the return of the vehicle. I would definitely recommend this place.

Hassan J. 
Rating:
5.0

Great service

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Twila W. 
Rating:
5.0

They took great care of me and treated me like more of a friend than just another customer. Highly recommend.

Ryan H. 
Rating:
5.0

The customer service was on point and excellent and very friendly

ebony T. 
Rating:
5.0

This location is top notch. I will recommend to all my friends.

Colton A. 
Rating:
5.0

Service was great I was in and out in less then 10 minutes

Daniel B. 
Rating:
5.0

Thank you for excellent customer skills and patience! Great service, highly recommend!

ANCA M. 
Rating:
5.0

The employee who helped me was top notch .. He was fast and friendly. I was in and out of there. My best U Haul experience ever !!!!! Thank you !!!!!

Ann R. 
Rating:
5.0

Only suggestion would to have tank full or more fuel when picking it up.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
3.0

Gas tank was 1/4 full, it would be nice to have at least a half tank, so customer wouldn't have to gas up right away.

CINDY M. 
Rating:
2.0

No Problems.

KURTIS K. 
Rating:
5.0

Customer Service men is outside Cleaning & organizing. He needs help to answer phone calls. Other than that this place is Golden.

MANUEL C. 
Rating:
5.0

Customer did not leave a comment.

MOISES S. 
Rating:
5.0

Both people I dealt with at the office were friendly and helpful and it was probably the best truck rental experience I've had in my fifty years on the planet. Five stars!

STEVEN M. 
Rating:
5.0

Very helpful and professional staff

Aubrey E. 
Rating:
4.0

First, thanks to Mr William for being flexible and accommodating. It was a grueling day as I hate moving but thanks to the roomy 15-footer it made things a bit easier. I must say though I almost had a surprising event. I did not realize the vehicle was on empty until driving a number of miles northbound. Of which I did not observe initially. Glad I did notice it otherwise I would have been stranded. Thanks William for being convenient. JBurks

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

BRAULIO P. 
Rating:
3.0

The price per mile is ridiculous for this vehicle.

Jasmine S. 
Rating:
1.0

Location is in a very dark at night and off the the beaten path, not in an area women as myself felt comfortable. Not on a well lite street nor busy street. To scream for help no one would see or hear you.

ZERALYN M. 
Rating:
5.0

William went out of his way to make sure I had the right vehicle on time for my trip. Thank you William. 5 star employee. Positive attitude.

EVAN M. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Ensure that equipments tires are inflated. Had to pump tire twice. Have pics to show the condition of the tire. Gina was lovely though.

LANAY A. 
Rating:
5.0

Customer did not leave a comment.

MarkLeonard D. 
Rating:
5.0

Customer did not leave a comment.

Clerissa M. 
Rating:
5.0

Nice customer service.

Stanley S. 
Rating:
5.0

Friendly ,and great customer service

RANDY V. 
Rating:
3.0

Service was a little slow but the owner/manager was reasonable and great to work with. Good availability of trucks.

ZACHARY B. 
Rating:
5.0

Smooth experience from start to finish! Will definitely use this location for all my needs.

Marcellus L. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
1.0

The place was not organized. Person servicing me hadn't a clue as what to do or at a very minimum, know something. The trucks fuel was empty. Was told " just get some gas and bring it back the same". Was not comfortable to use this service but was up against the wall....I had to.

Louis T. 
Rating:
5.0

Customer did not leave a comment.

Rozanne Z. 
Rating:
5.0

Totally impressed with the service.

STANLEY S. 
Rating:
5.0

explain the link

KASSANDRA V. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
3.0

nothing to say about where I picked up the truck - my issue is with the drop-off location

Daniel C. 
Rating:
5.0

My original reservation was canceled at the last minute - I had reserved for pickup in Belmont, 10 mins from my house. I called Uhaul two days before to see if I could move my pickup up 1 day and they informed me that the trailer was not going to be available in Belmont at all (not on my reservation day or a day early) and they would reimburse me $50 for the inconvenience. I had to drive 50 miles to Benecia to pick up the trailer. I gave the high scores above for the Benecia facility - but would have given very low scores for Uhaul overall. I would like my $50 credit davedeasy@yahoo.com

David D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

William is AMAZING! I've never had an experience like I have at Uhaul with William. Very attentive, professional and funny. After a stressful move situation where nothing seemed to go right, William made up for it all! Thanks William!!

TABITHA S. 
Rating:
1.0

Major issues with billing and availability person who helped us blamed Uhaul for the issues for truck being moved last minute and no dolly being available

STEVEN D. 
Rating:
5.0

William was friendly, prompt and explained our options clearly. Couldn't ask for more. I highly recommend the Benicia location.

DONNA A. 
Rating:
3.0

It was a new building, and business was new. Had a hard time finding the building. The battery in the truck was dead, I had to jump-start the truck when I wanted to use it after parking it. I have to imagine it would have been noticed before I received it.

DANIEL H. 
Rating:
5.0

William, the owner is a very friendly, accommodating and easy going guy that takes good care of you. I appreciate his service and I'll be definitely coming back to him or recommending his business.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Hilda C. 
Rating:
5.0

Customer did not leave a comment.

WILLIE S. 
Rating:
5.0

Customer did not leave a comment.

Tsz L. 
Rating:
5.0

The van was in perfect condition. The manager was extremely helpful made everything sooo easy. This was the best rental anything expirience I have ever had

MICHAEL H. 
No reviews have been submitted for this location.

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