Have drop off after hours
Tina S
Customer Reviews for ABC Swimming Pool Products
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was amazing. They made the process simple and fast
LASHANTI SThey make you park on the street which is only 2 hour parking and they are not good with customer service. Avoid at all costs.
SARAH Cimprove costumer service.
Hassan HSome of the worst customer service
ANTHONY VExcelente servicio
HECTOR GThe rental experience was easy and quick. Everything was explained and easy to understand. The website didn’t work to show previous damage. The pictures wouldn’t upload. That would be the only improvement.
DEBRA CThe two gentlemen working on Saturday February 1st, were great. Had to change my pick-up time and they were able to accommodate. From pick-up to drop off, they made the experience seamless, fast, and simple. It's the customer service that keeps me going back to this location.
RILEY FI always use this spot for when I need a U-Haul truck. People there are always communicative and cordial.
WOOJUNG PGreat customer service. Easy and fast transaction.
ERIKA KI was told I wouldnt be charged for new years day since they dont have key drop as long as I returned the vehicle before 8:00am. I did and was billed the extra day anyway.
PAUL TVery professional
KATHERINE RA sign that signifies you also offer U-haul services, even if you are a small independent company. If I hadn’t noticed the truck, I would have passed it up.
Shelley BNeeds no improvement
EDWINA CCut the paper work down
GARY SFriendly and courteous customer service
PAUL PStaff was amazing - went out of their way to make sure we had the right equipment.
JOHN PThe person that was working at this place had an attitude and was very rude and told me I could not park my car there even though they’re swimming pool business had nobody there and there was plenty of parking, he told me I was gonna have to park elsewhere. Luckily, I found something a couple blocks away where I felt ok leaving my car & where it couldn’t get towed but i had to wait a little while so I wouldn’t get a ticket because it was only two hour parking. Then I finally walk back to their swimming pool store, and he literally had to call a reference to verify I was who I said I was even though I gave him my ID, did the whole scan thing on it and everything. I literally was late because of all of this and had my movers waiting on me. Bad customer service. I’ve been dealing with U-Haul for years and never had an experience like this from now on I’ll go directly to U-Haul… Not one of these third-party companies!!!
ANDREA CABC Pool / U-HauL is a great place to rent your Van / Pick-up. Staff are very nice specially Angela who helped me. The vehicle I rented is clean and efficient in gas consumption. You can reserve online or walk-ins. Thanks U-HauL
Joselito CCharged for a cleaning fee, which was never explained and the truck was returned clean. No where safe to park. Told to park on the street. Limited hours. No after hours drop box.
ALISHA MGreat customer service! Right equipment for ghe job!
M MYour service professional's were very pleasant to work with !
MICHAEL FCourteous knowledgeable staff
PAUL DCustomer service was excellent!! She was extremely helpful and attentive.
YOHEY TN/A
HERNAN Dthe truck was filthy, window roll-up handle was broken driver's side. employees professional and polite
JOSEPH PKudos for such a great customer service, definitely recommend this haul dealer
MARCO FN/A
HERNAN DGreat vehicle and service must come back !!
HERNAN DFriendly staff
Gina ENothing to add to their great service
John HN/A
AXEL CGreat customer service!
Brian KAll your staff are the best
LINDA gThis is the best. Independent U-Haul location ever hands-down no comparison!!! Great group of guys to work with very helpful and a joy to do business with.
Jacqueline GI’ve been renting here for years and never had a bad experience! People here are great to real with!
Guy AVery polite staff
LLOYD RStaff was great and quick to get me in and out. Switching to this location for all my uhaul rentals moving forward
Peter KNothing! Always have had excellent service!
Guy AEquipment and staff fine place impossible to find awfuk
David WEverything was great! Thank you!
Gary GThere's nothing to improve excellence customer service
EDWINA CEverything was great
Marilyn LUpdate 3/1 - Was a mix up and I was refunded the extra gas charge fee. Front desk was super nice and apologetic for the mix up. Would recommend this location for sure.
Joung JEveryone at the Los Alamitos store are wonderful! They have given me speedy service, I’m in and out in no time. Returning the van has also been easy and quick. It’s a well run store, no complaints at all from this customer!
DAVID EThis was not the original location I planned on picking up the truck from. There was a problem with the return of a truck to meet my reservation. I was directed to ABC Pools they did not want me to leave my vehicle there. I left and came back with my wife to pickup after loading U-haul with furniture I was donating. I'm not sure what can be done about a vehicle not being returned on time but it did add to mileage for my rental.
Patrick LPoor customer service…
Randy PCentino is the Best ..
Rudy RThe gas tank should be completely full upon pick up.
Grant HThe site doesn’t really want to be a U-Haul place. It seemed an inconvenience to them. I would not get a truck from here again even though it’s right down the street.
socorro sCharged for gas when it was where it was supposed to
Scott FExisting on truck, besides that everything was good!!
Ahmed AFix your side mirror
Ronaldo MThe people at ABC made everything very easy. Thanks.
STEVEN C