The staff was super helpful and friendly!! Awesome customer service!!!Robert J.
Customer Reviews for ABC Swimming Pool Products
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anbown W.
Customer did not leave a comment.JUDI B.
Great and speedy transaction.YANITSA W.
Customer did not leave a comment.RADOMIR D.
Customer did not leave a comment.GLENN A.
Nothing, it was great!!!JAMIE H.
Customer did not leave a comment.VICKY C.
Other than the fact I ordered blankets for an additional $10 and they were not provided everything was great.Jessica P.
Customer did not leave a comment.Janet N.
Customer did not leave a comment.Caren B.
Customer did not leave a comment.CHAUNCEY M.
Customer did not leave a comment.SHANNON W.
Got lucky and rented a pick-up with 6047 miles on the Odometer. Smooth transaction! Very happy!NATHANIEL H.
Customer did not leave a comment.HOWARD B.
The truck was completely empty of fuel. First thing I had to do was look for a gas station. Would have been nice to have the truck fueled.Elizabeth M.
Location was rude and not accommodating. The van was absolutely filthy dirty interior and exterior. Dirt on the seats and floor boards and trash. Front window was so dirty hard to see out. fortunately live close to this location and was able to wash the van at home and clean and sanitize the interior before our trip.KERRY T.
Customer did not leave a comment.MARK W.
Everything went well the service was excellentSHANNON W.
Everything was great Super nice guy. Very fast reservation and having the van ready for me Thank youGEOFFREY F.
Quick and easy! Great customer service!JONETTE K.
Equipment was not clean. Upon returning the vehicle I was asked whether the vehicle looked as it did when I picked it up and I said it did. It looked as though someone took a dirty rag and wiped the whole thing off and they tried to make it seem as though I was the one who dirtied it. Worst Uhaul experience I've dealt with.MATTHEW G.
It would have been nice to know the hours of operation. And the after hours procedure at the time of booking. But great service and very easy.ROBERT R.
The manager was very rude to us ! She tried to charge us extra for gas and then slammed the door in my face. I would never go back or recommend anyone there .CHRISTOPHER F.
Customer did not leave a comment.James M.
Customer did not leave a comment.TRAVIS G.
Pick up and drop off were quick and easy. Friendly staff. Very good place to rent a UHaul.DANA K.
Customer parking for people renting for the dayREXPETER S.
As usualDAVID G.
Customer did not leave a comment.LUIS N.
ABC Pools did not keep an accurate record to charge us correctly. We had to call several times to get our bill corrected and we are still not sure if our bill is accurate. It's very difficult to get a receipt from them. The people we spoke to at ABC were very short with us and terse. We will not rent from them again, nor recommend them.Lori H.
Customer did not leave a comment.LAUREN N.
My favorite place to rent a truckDAVID G.
Customer did not leave a comment.jennifer L.
Two ladies confused and fast talking to 4 customers at a time. One chating with an associate or worker outside that he has Covid and he thought it was funny. And the employee was chating with him. Very unfortunate situation checking in and also checking out Otherwise the van was fine but the people handling the rental a nightmare and ver disturbingPHOEBE B.
Customer did not leave a comment.MARK W.
Great Customer ServiceAURORA C.
Customer did not leave a comment.EILEEN C.
Customer did not leave a comment.DAMIEN R.
The staff was AMAZING! Had a great experience. Best rental ever!! Girls were great helpful polite and funny. It was a great day. Thanks . We will be back.ARTHUR R.
Employees were efficient in checking the truck out to us. Didn't take a lot of time.STEPHEN S.
Customer did not leave a comment.AHRJIE O.
Rental staff at ABC Swimming Pool Products, Los Alamitos, CA 90720 was outstanding. Very helpful and informative. Processed the final charges on rental promptly and even called re: return of eye glasses that I left in the truck. Repeat customer, and will again.James F.
All the windows on the cargo van I rented were very dirty...I had to stop and clean them so I could see clearly! Upon pick up I asked the clerk at ABC swimming pool supply store if the cab had been sanitized against COVID 19...she said it had...it was dusty and clearly had not been cleaned. As I drove off the lot I noticed the gas tank was not full. I called to notify the clerk and she would make a note of my call and to return the vehicle with the same amount of gas it had upon pick up. When I returned the truck I was challenged and treated very rudely. I will not rent from this facility again!MELINDA M.
Great experience.DANIEL K.
Quick and easySAMUEL R.
Customer did not leave a comment.DON W.
Customer service was incredible! Definitely will return and will recommend others. Thank you and keep up the great work!!YOHEY T.
Customer did not leave a comment.CHRISTOPHER S.
Not sure what the problem was about the program for uhaul rentals but the employee was quick to attend to but once on the computer the system was so slow waiting to process the rental. Otherwise I would be been in and out. Maybe equipment or program needs update.David K.
Customer did not leave a comment.DEBORAH L.
I was lied to. I was told my ratevwoukd be $19.95! I was shocked to hear my total of over $200 dollars. Terrible...bait and switch!STEPHEN JOSH M.
Customer did not leave a comment.JOHN P.
Make sure the front windshield is clean. It was filthy. Expedite the rental process. It took almost an hour from start to finish.WILLIAM C.
Truck tire blew out as I left the lot. Due to the switched rental I could not be accommodated for the same time. Upon return of the rental I requested to pay in cash and waited 20 mins only to be told they forgot to process it in cash and processed the credit card.Ronnie B.
Clean the outside of the vehicle. Van needed a wash!Guy A.
Customer did not leave a comment.Ku P.
Customer did not leave a comment.daniel R.
Customer did not leave a comment.LAURA C.
Keep up the good work! It is so easy renting a truck from your location! We have rented from you on many occasions over the years! Maren SeparaKeith J.
Customer did not leave a comment.KELLY C.
I would recommend this location to friend in a pinch. Cons - Outside of trucks were filthy. They were also parked extremely close together to save room. I'm a big guy that had to suck it in as they would say to open the driver door. Difficult to get out of the parking lot without hitting the truck next to yours. Pros- Staff was friendly and helpful. Location was close to where I needed the truck. Not a horrible experience just giving my opinion because they asked for it. Would like to compliment U-Haul on the mobile app. Made it much easier to take care of everything on my phone.Chris W.
Customer did not leave a comment.erin D.
Customer did not leave a comment.MARISOL R.
Customer did not leave a comment.Jamie G.
I had a reservation for a 8:30 am pick, it was rescheduled by UHaul for 10:30am get to the pick up and had to wait 30 minutes and then got out to the truck, wrong one. Needless to say I had to cancel.stella G.
Anjelica was awesome to deal with!ðŸ¦‹NANCY Y.
Did by phone. Had to go inside to ask for a truck moved so I could get mine. Asked questions and girl was rude like I'm supposed to know what to do.Roger P.
Customer did not leave a comment.Anthony H.
Staff was courteous, efficient and the facility was clean. Top notchTracy L.
Customer did not leave a comment.TIMOTHY J.
Customer did not leave a comment.DAVID K.
The location and service was excellent. Problem is you mobile app is HORRIBLE and trying to get a CSR on the phone to help took forever. I waited 2 hours to pick up my rental because the image on the combination lock to access the back of the truck was unreadable. Again, the gentlemen working at the counter were extremely helpful. The app itself is clunky and not user friendly at all.Phil G.
The van was rented out to someone who had used the van to transport fish. So the smell was awful, the staff tried to clean it but you could not get rid of the smell as there was not enough time and the van was also wet. When we asked for some kind of discount or accommodation they did not offer anything and we had to pay for a blanket so that our furniture would not get wet.KATALIN S.
Customer did not leave a comment.Victor V.
Easy to findDavid F.
Clean the truck and fix the windshield wiper, thanksFabian G.
Customer did not leave a comment.JULIE O.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.MICHAEL B.
Great place, great service. Quick and easy (checked in online beforehand). No line, U-HAUL counter is inside the pool shop. I was in and out of there in less than 15 minutes.Luke A.
The van was very dirty inside and out, had a funky smell tooKARIN A.
Customer did not leave a comment.DENNIS F.
I didn't get the van I wanted and had to redo the rental process all over again which took a while. I was already late to get my tasks done and doing this just made it worseNicole N.
Nothing. Ryan Leonardo was super knowledgeable and great with customer service.DARLEEN M.
Easy and convenientJill L.
The interior of the cab could have been cleaned better.ALAN S.
online check in was complicated.. when i got there they said i never finished but according to my phone i didJosie Q.
Even though I did on line check in the day before pick up, they still asked me for some of the same information they put in their own system.dennis L.
Customer did not leave a comment.Patrick A.
I had a great experience! So fast and efficient! And. Very easy!JANET H.
Nothing. Great, efficient serviceCHRISTOPHER C.
Nothing... The Service at ABC Swimming Pool Products was Excellent.DAVID K.
Thank you for your service.LYDIA C.
Customer did not leave a comment.Dalana L.
Excellent service. Easy in and out. ( but I was surprised that none of the staff were wearing masks). THANK YOU!NANCY L.
5?s service very friendly and efficient .LOUIE S.
Great staff that got me in an out in just a few minutes.Knute F.
Customer did not leave a comment.Marcus A.
Customer did not leave a comment.Eric Z.