Customer Reviews for ABCO Gahanna
(U-Haul Neighborhood Dealer)

1,418 reviews

138 N Hamilton Rd   Gahanna, OH 43230

(614) 269-3036

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(614) 269-3036

138 N Hamilton Rd
Gahanna, OH 43230

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Phil N. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA W. 
Rating:
4.0

Helpful and friendly service.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

HUSAMHAMZEH M T H. 
Rating:
5.0

Worked out well for me… good service and friendly staff.

TAYLOR W. 
Rating:
5.0

Customer did not leave a comment.

Donna T. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD A. 
Rating:
5.0

Owner is so helpful. Would rent again

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
3.0

Customer did not leave a comment.

SHANAY G. 
Rating:
5.0

Customer did not leave a comment.

LINS B. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Great location to work with. Great professional people. Continue providing great service to customers.

CARLTON R. 
Rating:
3.0

I was told I returned the vehicle with no gas when in fact I had returned the truck with more gas than had been in the truck previously, as well as what was on the sheet I was given when I first rented it. This was a $20 charge or so which I should not have been billed.

ANDREW K. 
Rating:
5.0

Couldn't have been easier! Easy, fast and efficient! Thanks uHaul

JEANNIE T. 
Rating:
4.0

Customer did not leave a comment.

BRUCE A. 
Rating:
5.0

Customer did not leave a comment.

Shawanda A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

Brenda D. 
Rating:
1.0

Will be contacting the BBB in regards to the companies overall customer care and the condition of each rental. Aside from the first employee being high, passing out, and ignoring everyone to play on his phone at his computer and the cardboard mascot being drawn on to look high, the uhauls speedometer froze at 20 over and over again and I had to pull off the highway multiple times to let the engine cool down AND the chain from the trailer fell off after being installed by your employee… oh and they changed my reservation last minute to then have to go to two separate places to get each rental and neither one new what was going on. Very very let down by this. $2500K and a truly terrible experience. You need to hire employees who at least seem like they know what they are doing. The Columbus employees are going to cause you a massive lawsuit soon if you don't get that in check…

Taylor P. 
Rating:
5.0

Great customer service. No problems with any aspect of the experience.

THOMAS B. 
Rating:
5.0

Craig is great dude

GREGORY W. 
Rating:
5.0

Not a problem for me but the truck was in need of a washing. The inside was average, had dog hairs on the passenger side. Again none of this was a problem for me. I was quite happy with the truck overall.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA J. 
Rating:
5.0

Excellent customer service, would highly rent again

RAJAN S. 
Rating:
1.0

Craig and his associate were very unorganized and tried to let me rent a truck with broken lights. Then, with their very little experience with computers, took over an hour to swap the truck for another 26'. I was also charged 3 times and still need to contact customer service to get it resolved. Very very poor experience.

Tim S. 
Rating:
5.0

Everything was fast and easy! Thank you!

YEVGENIY G. 
Rating:
5.0

You're doing awesome, Thank you so much Sir 😊

VICTOR A. 
Rating:
5.0

The employees at Abco were very nice. They streamlined the process and got us out in a jiffy. Now that I've been to this location, I will never use budget trucks again! Thanks Abco!

PAMELA F. 
Rating:
5.0

This is my 7th rental in the past 5 months. Craig is the best. Always has the truck ready to go! Highly recommend this location.

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD A. 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
5.0

Customer did not leave a comment.

NEDEA H. 
Rating:
5.0

Customer did not leave a comment.

JERONE N. 
Rating:
5.0

You were great! Everything was easy and fast. Thank you.

YEVGENIY G. 
Rating:
5.0

In and out in no time. Friendly staff and great location for me to pick up the truck and returning it was a breeze. Definitely will recommend this location to everyone.

Arthur C. 
Rating:
5.0

Nothing customer service excellent and rental truck was perfect this was the best uhaul location I've ever rented from

JEFFREY I. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD A. 
Rating:
5.0

Customer did not leave a comment.

Tushar G. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

LUIS I. 
Rating:
1.0

The son of the owner is VERY rude and of no help. They checked me out with wrong milage and did not want to fix it. my u haul was not cleaned. The Son simply told me to go somewhere and rent a truck because i asked about the wrong milage. Not Happy At All !!! SO DISRESPECTFUL

RAYLAH P. 
Rating:
5.0

Customer did not leave a comment.

RAY H. 
Rating:
5.0

Really friendly staff, will use again if needed.

KEVIN R. 
Rating:
4.0

Customer did not leave a comment.

FAITH B. 
Rating:
5.0

Nothing, Craig was so helpful and friendly and it was a smooth operation picking up and dropping off on our moving day!

MARGARET M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
4.0

Customer did not leave a comment.

CHANEICE M. 
Rating:
5.0

Friendly Staff. New van. Good Service.

James I. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
4.0

Customer did not leave a comment.

Tan W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SARA F. 
Rating:
5.0

This rental location is outstanding!!

Adam S. 
Rating:
5.0

When I dropped the key after hours the uhaul.com didn't work. I requested a password on text and email but never got one do couldn't check out.

Kelly B. 
Rating:
1.0

Horrendous service. Did not open up on time. 30 mins late. Did not have truck I ordered one week in advance!! Truck was dirty with trash and bottles!! Then only 3/8 of a tank of gas!! This was this worst truck rental I ever made. His store was completely filthy. And when I can back to drop off the truck he tried to sell me a truck. I want absolutely nothing to do with this moron in the future and U Haul should be ashamed of this office. Just downright dirty store, service was horrible and on a 1 to 10 scale I have this whole experience a 0!!!

mark W. 
Rating:
5.0

Craig is great. My 5th rental. THE ONLY PLACE I WILL RENT TRUCKS FROM!!!!

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Shilo G. 
Rating:
4.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Staff very friendly and helpful

Darlene S. 
Rating:
5.0

Wonderful experience with Craig at this location. A dolly we had ordered to use was unavailable through no fault of the location's and Craig went out of his way to provide an alternative solution. Renting the truck from here was smooth and easy. Will absolutely use again. Thanks!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
3.0

I received a broken appliance dolly and just had to make due with it.

CLARENCE T. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
3.0

Make sure proper moving equipment is available for a UHaul reservation.

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

Darcy W. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

An outstanding and consistently reliable service provider; no one's better than Craig at ABCO. I have relied on him for many years, and he has always been exemplary.

ROBERT P. 
Rating:
5.0

Excellent service and great staff.

Alvin M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
2.0

That gentleman, I just don't know what's wrong with my conversation with him he didn't seem to be helpful.I'm Just curious to know if he's a hatter or something I just don't know.

MOHAMED S. 
Rating:
5.0

This location will help you any way they can. They make rental and rental returns as easy as possible.

ELIZABETH T. 
Rating:
4.0

Very good, close to home

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer service grear

DONALD K. 
Rating:
5.0

The people at the location are very professional I've rented trucks through here numerous times and I highly recommend them versus anybody else in the area

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Leeann H. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

Very pleased with the on-site staff's customer service.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

PRAKASH P. 
Rating:
5.0

Customer did not leave a comment.

Suprena S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
4.0

I thing the location was great, just the process UHaul uses for mobile pick up was not. No fault of the location. Mobile check in was a challenge. Our pick up truck link did not work and we had to call and wait for customer service that took at least 30 mins. Then we were disconnected. Fortunately the rep did something after being disconnected that allowed our link to work. Once in we had to wait another 30 mins for uhaul to approve the request. Over all representatives were very friendly and helpful, but we lost almost 1 1/2 hours of our moving time to the process of just getting the truck. Returning the truck went much smoother

Jamison P. 
Rating:
5.0

Customer did not leave a comment.

NICOLE F. 
Rating:
5.0

Awesome service from a u haul service location like no other

JOHN E. 
Rating:
4.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Mukasa S. 
Rating:
5.0

Super friendly staff! see pick up location for additional comments about the truck specifically.

Patricia B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE M. 
No reviews have been submitted for this location.

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