Customer Reviews for Abyss Towing Inc
(U-Haul Neighborhood Dealer)

309 reviews

2668 S Cole Rd   Boise, ID 83709

(208) 363-9677

Location Hours

  • Monday - Friday:
    7:30 am - 11:30 am / 12:30 pm - 4:30 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(208) 363-9677

2668 S Cole Rd
Boise, ID 83709

Services at this Location:

Location Hours

  • Monday - Friday:
    7:30 am - 11:30 am / 12:30 pm - 4:30 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Rented for a second time.ove the service and was treated kindly and professionally.

Randy C. 
Rating:
3.0

Trailer lights did not work to begin and was charged a $30 fuel charge for less then 1/2 a gallon of fuel

Tammera K. 
Rating:
5.0

Everything was great!

Jim W. 
Rating:
4.0

Abyss's towing was awesome and fast fantastic job!

Daniel T. 
Rating:
3.0

Customer did not leave a comment.

Stefon O. 
Rating:
1.0

I got charged and where I picked up the track no one came to check with if the truck was dirty or not and got charged as well how's that possible???😩😩😩

Cedric M. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Customer did not leave a comment.

Bret K. 
Rating:
1.0

It took over a half hour with that stupid 24/7 pick up. Drop off too longer due all the pictures. Called 2 customer support lines that are no help.

Brett M. 
Rating:
5.0

Customer service was phenomenal. Each person I interacted with was friendly and helpful. Renting the trailer was simple and went smoothly. I will use them again!

Trish B. 
Rating:
5.0

Customer did not leave a comment.

Cory E. 
Rating:
4.0

Customer did not leave a comment.

Verlan S. 
Rating:
5.0

Customer did not leave a comment.

Ashli B. 
Rating:
5.0

Very friendly and accommodating.

Duane H. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

No recommendations for improvements. Always GREAT service!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

No suggestions for improvements with the facility I visited to rent the trailer. The experience was smooth and relatively painless and it helped that it's in a convenient location based on where I live.

Todd R. 
Rating:
5.0

very friendly and courteous staff at this location. I have rented from this location a number of times for local use and it is always a professional and friendly experience.

Jason B. 
Rating:
3.0

Didn't deal with anyone this time, I was just doing an after hours drop off, but when I've delta with them in the past they were great. Love the flexible and friendly customer service.

Mikayla S. 
Rating:
1.0

I was never sent a link to inspect the vehicle and give a report for the beginning condition of the vehicle. After returning the vehicle from transporting bags of stuffed animals and clothing I get charged 300$ for damages for gauges from straps from a metal object. I would greatly appreciate it if this would be taken care of. This has been addressed with corporate already. I will continue to contact until this gets resolved. Thank you.

John G. 
Rating:
4.0

One of the lights on the tow dolly quit working as I was loaded and leaving town. I stopped by the Garden City location and the were very helpful at getting the problem fixed.

Mark W. 
Rating:
5.0

Friendly and professional guys to rent equipment from.

Scott C. 
Rating:
5.0

Dropped off trailer on Sunday PM when they were closed. At 0750 the next morning I had an E Mail saying they had the trailer and no problems with it and my contract was complete.

Keith C. 
Rating:
5.0

Both people that I dealt with ( one when initially renting and a different upon returning) were great. Nothing bad to say at all. Thanks again.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Alexandra F. 
Rating:
5.0

Customer did not leave a comment.

Josiah V. 
Rating:
4.0

Customer did not leave a comment.

Gabriel B. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

I've used them a handful of times, and the staff is always remarkable. Thank you.

Andrew P. 
Rating:
1.0

I was charged $36 for gas for 12 miles of travel, which I find ridiculous.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Abyss T. 
Rating:
5.0

Customer did not leave a comment.

Robin E. 
Rating:
5.0

Great customer service. In and out quickly

Joy S. 
Rating:
3.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Nothing - we had a great experience.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Cindi K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Rocky J. 
Rating:
5.0

Customer did not leave a comment.

Ronda A. 
Rating:
4.0

More detailed information about where to drop the trailer after hours would have been helpful.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

I cannot accurately rate the drop off location because I didn't not go in. I dropped off during hours they were closed for lunch. The outside appeared very clean.

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

Callum L. 
Rating:
5.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

Chris (chubs) was amazing He really made our experience better after trying to get the app to work and waiting on hold for over two hours. Chris pulled up in his tow truck and saved our day he was truly a knight in shining armor! Way to go above and beyond . If he was not there is could have been a disaster for our family

John B. 
Rating:
4.0

The guy that helped me out was friendly and great.

steve P. 
Rating:
5.0

I met the owner Lee and his team, they were very personable and got me hitched up and on the road. I would highly recommend Abyss Towing Inc.

larry P. 
Rating:
3.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

The vehicle was in good condition. The facility we rented from is hands down the best we've ever done business with. All of the people were incredibly nice and the return was easy!

Mollie S. 
Rating:
3.0

Drop off was define but I could not complete the after hours drop-off online. Handled it in person on Monday.

William O. 
Rating:
4.0

Na

Jennefer K. 
Rating:
1.0

Some people are ignorant as to having to download an app to properly return the rental. It would be nice if someone would of explained how to do this and as we failed we were over charged for gas & added extra mileage than what was originally there.

ted L. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

I rented a pick up for a day. The staff were knowledgeable and helpful, both on the phone and in person. It was easy and seamless. I would use this company again.

Sandy W. 
Rating:
5.0

Super friendly and professional. Highly recommend this location. They were very helpful helping me pick out locks, tape ams furniture wrap.

Heidi N. 
Rating:
5.0

I think you got it down.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Alexandra F. 
Rating:
5.0

I have used this location in the past and had a very pleasant experience. The staff is friendly, professional, and expedient at getting me checked out and back in. The equipment was clean and in good working order and I found the price of the truck and packing material was very reasonable.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Alvin S. 
Rating:
4.0

Customer did not leave a comment.

Wade S. 
Rating:
3.0

I picked the truck up with a 24 hour truck share and the truck was dirty with food and bottle remnants and there appeared to be an issue in the steering of the truck. I'm not sure if this truck was inspected after the last family rented it but it had not been cleaned.

MASON M. 
Rating:
5.0

Customer did not leave a comment.

Wm F. 
Rating:
5.0

I was greeted by a gentleman that was very welcoming & the man that assisted me with vehicle extremely helpful and friendly.

Kem T. 
Rating:
5.0

Customer did not leave a comment.

Yvonne C. 
Rating:
3.0

I was provided with the wrong trailer which made returning it more complicated. Otger than that it was great.

Terek Z. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
2.0

This was a huge inconvenience in 2022 for me to have to return to the yard to ONLY have pictures taken. I was told I had to return to extended the contract. The reason I was given was for an inspection. There was no inspection only photos.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Everything was a wonderful and easy experience! Right down to the gentlemen that got us going!

Monics G. 
Rating:
5.0

Customer did not leave a comment.

brad N. 
Rating:
5.0

The staff were amazing, friendly, helpful, and humorous. Free Coffee, who even does that anymore? Very cool vibe, mom, and pop shop for sure!! Old school service. So glad people remember what that is anymore. THANK YOU!

jesse P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CARL O. 
Rating:
5.0

Quick friendly no hassle and helpful what more could you ask for.

COLLEEN M. 
Rating:
4.0

Plenty of space to drop off the trailer and easy to complete drop off transaction.

Tia C. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE L. 
Rating:
4.0

Customer did not leave a comment.

BURKE B. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Charlene C. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

The truck did stall a couple of times… however the equipment was clean and the check out and check in process was flawless and easy. No complaints

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
3.0

Check in process is too complicated. I shouldn't have to give employee info or passport info

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

YACKOV M. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Friendly on spot service

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
4.0

Check in/out was very prompt, there was easy access to the location on Cole within 1/2 mile of Hwy 84, and the Rep was very courteous, professional and helpful

Stephen H. 
Rating:
5.0

Chris(?) was so good with the welcome and set up for the van rented. It was ready to go, on time. He got me settled and on my may. Check in was as clean as the set up. Pleasant, helpful and knowledgeable. When I need to rent in town again, I will certainly go back.

RODNEY K. 
Rating:
5.0

Could have used a really good vacuum as there was dog hair on the seats, but otherwise clean. The two guys in the office were very nice and professional. Chris also fixed a charge that was automatically added on to my bill that I didn't want.

Tessa M. 
Rating:
5.0

Excellent customer service- great guys- helped resolve billing issue asap- will use in future

BENJAMIN R. 
Rating:
5.0

Make the mobile check in approval process a lot faster, we wasted a lot of time waiting for the to call our references. Overall it was an excellent experience!

Kenneth W. 
Rating:
5.0

Great, quick service!

JOCELYN W. 
Rating:
5.0

Great communication. Quick pick up and drop off

Valerie Z. 
Rating:
5.0

I really appreciated the staff! Always helpful and really nice. I felt like my belongings were very secure.

Julie K.  |  Overall Experience 
Rating:
5.0

Great job

Donald P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E H. 
Rating:
5.0

Great service.

chris H. 
No reviews have been submitted for this location.

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