Customer Reviews for Abyss Towing Inc
(U-Haul Neighborhood Dealer)

198 reviews

2668 S Cole Rd   Boise, ID 83709

(208) 363-9677

Location Hours

  • Monday - Friday:
    7:30 am - 11:30 am / 12:30 pm - 4:30 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/26/2021: Closed

Services at this Location:

Contact Us

(208) 363-9677

2668 S Cole Rd
Boise, ID 83709

Services at this Location:

Location Hours

  • Monday - Friday:
    7:30 am - 11:30 am / 12:30 pm - 4:30 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Everyone was very helpful and answered all of our questions. They walked us through how to hook up the trailer and explained the safety features. The process was very easy.

Paul K. 
Rating:
5.0

Attention was excellent

Ruben P. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Excellent customer service, really friendly, great drink machine in the lobby too!

AMY W. 
Rating:
4.0

Customer did not leave a comment.

Saundra H. 
Rating:
5.0

Nice to work with

Joe G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
1.0

These guys ginned up a damage charge on a trailer for damage that was pre-existing on an old 6'x12' trailer. The location now says they're closed due to lack of staffing and won't answer their phones. I contact UHaul support and they said they'd look into it... will update if erroneous damage charge is reversed before I have to initiate a credit card chargeback.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
5.0

Very great personal service. Friendly environment. Above and beyond customer service. Highly recommended

Kathryne H. 
Rating:
5.0

Thank you 😊!

Gail M. 
Rating:
5.0

Chris H. Was awesome good customer relations.

James A. 
Rating:
4.0

I ordered an appliance dolly. Dolly was not present. I was charged for dolly. WIll be requesting refund.

Sean B. 
Rating:
5.0

They guys were awesome and super helpful.

Kevin O. 
Rating:
5.0

Easy in and out. Staff was friendly.

Todd B. 
Rating:
5.0

Throughout the week the vehicle gave me random indications that the traction Control and the Stability Systems needed service. These warnings were more prevalent during the initial days when the outside temperature was above 100 degrees. Also the rubber gaskets around the windows also came loose - apparently due to high heat.

Roger T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Chubbs provided us with great service. Would highly recommend.

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

The staff was very nice and helpful

Brandon R. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Nothing to improve. The man working was super nice and explained everything, answered all of our questions. He was super helpful!

Amethyst J. 
Rating:
5.0

Customer did not leave a comment.

gloria L. 
Rating:
5.0

Everything went very smoothly with both the paperwork and attaching the trailer.

Steve B. 
Rating:
5.0

Guys who helped were awesome and courteous!

Jackie H. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Front was covered in bugs.

jason S. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Derek R. 
Rating:
5.0

Customer did not leave a comment.

Del G. 
Rating:
1.0

The pick up and drop off locations were not what I originally selected and most inconvenient. Then the self service drop off app malfunctioned and wouldn't record our ‘location' and wouldn't proceed with self checkout. No one around to ask, difficult to get into and park trailer at location (had to backup and cross 2 oncoming lanes of traffic). No answer or call back from support/service phone numbers provided. Horrific service from uhaul.

Kristian H. 
Rating:
5.0

Customer did not leave a comment.

erica L. 
Rating:
5.0

Great people and excellent experience from start to end. Couldn't be happier with Abyss Towing.

Brice M. 
Rating:
5.0

My boyfriend did the dropoff and said the person said to just leave it and they would take care of it 2 days later. I wish I had some sort of proof. It made me somewhat nervous that I might be liable if something happened during that time.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Excellent service. Definitely recommend this location.

VERONICA I. 
Rating:
5.0

No need for improvement. The guy working was very nice and helpful.

SHONNA B. 
Rating:
5.0

Very professional and personable!

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Taran T. 
Rating:
5.0

It was my best Uhaul rental experience, the guys had been very helpful and provided excellent service.

William S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Uhaul could certainly improve the answering of phone calls in under 30 minutes, I understand you want to move to online but the app is not good and does not give options using business hours. The app only allowed pickup between 7 pm to 3 am and nobody is open during those hours. Please fix your website to show all option in an area not just for one store when there are about a dozen available in one city. Please rethink your very poorly operating app

MICKEY W. 
Rating:
3.0

The key was placed in the wrong lock box. The website to do the 24/7 pickup was incredibly slow and at first wouldn't allow us to pick up our truck unless we did it in person even though our reservation was for the 24/7 option. We had to call costumer service. We ended up not leaving with our truck until an hour past our actual reservation time.

Joshua D. 
Rating:
5.0

excellent customer service. would do business with them again& again!

Judy K. 
Rating:
4.0

Tank was not full Had to go to another location because of an issue with the previous renter, no discount offered

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Really nice people! Great service even though I showed up just at closing time. Will choice this site over other Boise sites, even though its crosstown.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

They were wonderful and even hooked the trailer to my car and made sure all the lights worked!

PEGGY D. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Valeria C. 
Rating:
5.0

Customer did not leave a comment.

Nathan F. 
Rating:
5.0

Customer did not leave a comment.

Lucinda M. 
Rating:
5.0

Jesse and the whole crew were very helpful with great customer service skills. We had a couple of postponed appointments because of inclement weather and they were always very accommodating and worked with us. I will definitely recommend this location to friends and family. Mandalorian!

becky D. 
Rating:
5.0

Extremely polite!

Jeremy N. 
Rating:
4.0

You did great. Very pleasant and helpful

loralei S. 
Rating:
5.0

Quick, no fuss - did most of the work online. Everything was listed - was easy to reserve the vehicle online, and then finalize everything in person.

Sean W. 
Rating:
2.0

Have someone answering the door or the phone during business hours. I had to pound on the locked door multiple times to return the trailer. Someone finally came to the door but couldn't fully check in my trailer for return. I almost had to call the uhaul 800 number to determine whether I should leave the trailer or come back the day after christmas and potentially get stuck with extra charges for additional days. I ended up trusting the lady that answered the door to make sure ir was properly returned so I wouldn't get charged extra.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Darlene R. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
4.0

More transparency on the full cost from the Uhaul site and the location would have been appreciated.

Rex D. 
Rating:
5.0

Very Friendly, efficient and pleasant environment!

Lee B. 
Rating:
4.0

Customer did not leave a comment.

Dean S. 
Rating:
3.0

Don't guarantee a vehicle and then change the location on your customer the day before pickup.

brittany O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

SONJA F. 
Rating:
5.0

Customer did not leave a comment.

Tiffanie S. 
Rating:
1.0

Low score due to the the policy of returning the truck with gas at the same level that you start with. I started with 3/4. I kept jumping into the truck to check the gauge making sure I'm not paying for someone else's gas. The gauge stalled a bit over half and I ended up filling the tank. That means I spent an extra 15- 20 that I didn't need to without the option of being reimbursed. Terrible experience start to finish. The policy should be to fill the tank upon return to eliminate the hassle and guessing game of getting the tank filled to a specific point.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
2.0

Customer did not leave a comment.

LINDA H. 
Rating:
3.0

Customer did not leave a comment.

vincent S. 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
5.0

free beer with rental

Jeffrey S. 
Rating:
5.0

Super nice and helpful. Showed me how to do the phone pick up and drop off which now is a new level for me. Just a great experience all around.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Easy dropoff.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Laurie M. 
Rating:
3.0

Customer did not leave a comment.

marine F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
3.0

Customer did not leave a comment.

Dwayne N. 
Rating:
5.0

The person that greeted us was very friendly and approachable. Took the time to explain answers to my questions.

Shelley D. 
Rating:
4.0

Customer did not leave a comment.

Tyree Y. 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
3.0

Don't have any comparison to rate the location higher overall

RANDALL R. 
Rating:
5.0

Customer did not leave a comment.

Denisse G. 
Rating:
5.0

Nice, caring

SARAH P. 
Rating:
5.0

The best Uhaul experience I have ever had. Lee was amazing.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Deeann G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Pick up mileage listed and return mileage listed on receipt. Could not find it on the receipt.

John T. 
Rating:
4.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Best company and employees I will let everyone I know about them and to use them. thank you for the great experience!!!

sheena P. 
Rating:
5.0

Enjoyed the jovial manner of the office personnel.

Rodney H. 
Rating:
3.0

Customer did not leave a comment.

Placido R. 
No reviews have been submitted for this location.

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