Customer Reviews for Acadiana Stor-N-Lock of Iberia LLC
(U-Haul Neighborhood Dealer)

431 reviews

1301 W St Peter St   New Iberia, LA 70560
(@ Landry Dr)

(337) 367-7200

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(337) 367-7200

1301 W St Peter St
New Iberia, LA 70560
(@ Landry Dr)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went ok. Professional service received.

Alvin G. 
Rating:
3.0

I asked about the towing dolly and got no instructions on how to use it. I was told to just read the instructions on the dolly. Poor customer service

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Anne or Marc H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Great service, great trailers!

BENJAMIN B. 
Rating:
4.0

The back of the uhaul was not swept out. It had lots of dirt and trash.

DOUGLAS E. 
Rating:
2.0

After I paid, the 100 deposit and signed the paperwork I ask if I could leave my car parked overnight at Your U-Haul Facility. (Ronda Caballero) told me it was safe and that there was Cameras on property that record outside and inside. I left my car parked than I left with the U-Haul truck. I returned at about 3:30am next morning. My car had about 7/8 of a tank a gas. I noticed when I got in that there was only about 3/8 of a tank of gas in my car. With that said, I can Not and Will Not recommend Your U-Haul Facility, on 1301 W St Peter St, New Iberia, LA 70560. I went today at about 11am I spoke with (Ronda Caballero) again told her I had a issue with my car about the gas being Siphoned off on your side on your property. I asked her about the Surveillance cameras that she had told me my car would be safe parked on the property. I than asked her again if there where Surveillance cameras she told me No, in front of several other customers that were standing there. I than turned told about 5 Customers that were standing there do not park and not leave your car overnight that there car's where Not safe to leave overnight. I will use Another rental truck company, if and when I need to rent a truck again I cannot recommend you company.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
3.0

That depends

HUBERT G. 
Rating:
2.0

Make contacting the facility easier. Spend too much time navigating your online menu to end up with no help at all. The person in charge of the Peter street storage facility could not have cared less of the difficulties I encountered. Not a pleasant experience but certainly a costly one.

STEPHANIE M. 
Rating:
5.0

All goid

ALLEN R. 
Rating:
4.0

Customer did not leave a comment.

Robbert S. 
Rating:
3.0

No lock on my truck.

CHAUNDA D. 
Rating:
5.0

Customer did not leave a comment.

TRALON J. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS F. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

PAUL N. 
Rating:
5.0

The on site location was great! Booking on line is a nightmare! I will definitely keep all of my booking in person!

TEKAWANA W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS O. 
Rating:
5.0

Friendly and courteous sevice👍

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

Friendly service at this location. Good online website. Easy to navigate

HELENE A. 
Rating:
4.0

Customer did not leave a comment.

Christine B. 
Rating:
3.0

Customer did not leave a comment.

ANTOINETTE D. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I had to drive 30 min to pick up trailer from where I rented it. Returning it to this location was very inconvenient as I had to haul it with me to work

MICKI K. 
Rating:
3.0

Customer did not leave a comment.

STEWART L. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
2.0

The check out process was very difficult to complete and frustrating.

Alison C. 
Rating:
2.0

Acadiana made my return of equipment hassle free and easy the staff was very helpful and I will use them for my moving need in the future.

Catrina W. 
Rating:
5.0

Exceptional staff and customer service.

MARK T. 
Rating:
1.0

The app wasnt working right when we got to the New Iberia location after hours. So we had to pay for an uber to pick us up and bring us back home..I called customer service after hours and they told me I have to go in at 8 the next morning when someone will be in the office.. I went at 8:00 a.m. next business day and the lady working at the desk did paperwork and got me in my uhaul...I needed it for extra day and called ..with an attitude she said I would have to pay extra...so the following day I called customer service to book online one more day that I needed to finish and lady told me that it was open I can have for extra day and she put a note on the side to let them know . New Iberia location called me with an attitude and told me she had just rented out.i needto bring it back now...I said I called early to let yall know and customer service said it w as ok..I was sending someone on their way to pay cash..she said no that she had already told someone they can pick it up. So I needed to bring back..I still had to pay an extra day bc I brought it back after 8:00 a.m. I cant see why if I paid an extra day why I couldnt keep for the time I paid I'm paying plus customer service already confirmed I could keep it bc I was going un and pay but new iberia said no. Just bring back bc she has someone to use it...I was furious...

Tonya D. 
Rating:
4.0

The trucks could possibly use some shocks, rough 9 hour ride. Other then that it was a good experience

shawn J. 
Rating:
5.0

Customer did not leave a comment.

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
3.0

Customer did not leave a comment.

Alison P. 
Rating:
3.0

Customer did not leave a comment.

lajoya A. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

very helpful

Andre T. 
Rating:
5.0

Very satisfied

Karl V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

Customer service was great and I will definitely be coming back for more service! Thank you for your wonderful hospitality!

RANDAESHA S. 
Rating:
3.0

The only issue I had was verifying my alternate contact. I wasted 22 minutes at the site waiting for that after I had submitted my photo my drivers license photo etc. I felt that was a waste of time I loved the service and I feel it would've been much better had I not had to wait to have my alternate contact verify me. Otherwise good service feature ordering online. I was also curious why you charge $1.09 a mile and require refuel. That was disappointing.

Kerry A. 
Rating:
2.0

Had to use mobile check-in and continuously had issues. Also, the photos of the current condition of the truck were not accurate, and I had to 'dispute' and provide my own photos. The photos/ condition of the truck should have been accurate when I picked it up... Had I not caught this, I would have been charged a lot of money upon returning the vehicle.

Robert N. 
Rating:
1.0

I thought the price was unreasonable I thought I would get something back and there was nothing.

Craig M. 
Rating:
3.0

Only problem i had was the first location i picked didnt have what i needed, so they gave me another location and fixed the reservation but he didnt call or email me the location he changed it to like he said he would i had to call and get it

Sharlotte H. 
Rating:
5.0

I think it really sucks that you charge me an after-hours fee when nobody was there to do anything anything to earn that money

Deborah H. 
Rating:
5.0

friendly prompt service. will rent from them again.

Narriman F. 
Rating:
5.0

Great and friendly professionals!

mark T. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

This location is very clean and staffed with professionals who can answer your questions and get you on the road in minutes. Improve? I would keep the staff.

mark T. 
Rating:
5.0

None

Gwendolyn F. 
Rating:
5.0

Great experience

SHELDON P. 
Rating:
5.0

Great friendly staff! Kudos!

mark T. 
Rating:
5.0

Kind, friendly service.

Mary M. 
Rating:
5.0

The team are extremely friendly and very helpful. I will be renting from them again soon. Thanks everyone.

mark T. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
1.0

The last charge of $30.65 shouldn't be there. At my pickup location (which I had to drive out of a major city to reach - check the algorithm bc a 5x8 should have been available) I settled for having only one extra day, paid the asking price of $86.46. Upon return on time I was charge an extra day + coverage equal to the $30.65. I've called both locations already and neither service agent knows how to work software. Still trying to get this resolved.

Drew B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
4.0

Maybe a little friendly.

Madeline B. 
Rating:
5.0

This is by far the best drop off spot I've used. Every time I'm greeted promptly, disconnected quickly, and always with a smile and helpful, customer oriented attitude. This is the model for all sites. Thank you!

Mark U. 
Rating:
5.0

Took very good care of business in helping returning the truck .

Arthur W. 
Rating:
3.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

thanks and have a good day all

Craig J B. 
Rating:
4.0

Have equipment available where it is ordered originally

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

SEANICE E. 
Rating:
3.0

The trailer leaked. When I arrived to my destination my belongings were soaked. The trailer had several patch jobs on top. Not a good experience at all.

cordelia M. 
Rating:
5.0

Customer did not leave a comment.

Dylan C. 
Rating:
5.0

Nothing. This is a great location and the folks there are always very helpful, prompt and efficient. Thanks!

Mark U. 
Rating:
5.0

NOTHING - I love this location and make it my first choice EVERY time

James M. 
Rating:
5.0

I cannot say just how amazing the lady who helped us was

Brittney C. 
Rating:
5.0

The nicest people work there!

TODD L. 
Rating:
5.0

Customer did not leave a comment.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Rhonda at the store in New Iberia was freaking awesome. She went above and beyond the call of duty to assist me. She was understanding and extremely helpful. If I still lived in Louisiana, I would travel to her store ONLY to do business

Marlinea N. 
Rating:
5.0

Rental process was super easy, the lady who worked with me on my rental was really nice, knowledgeable was able to answer all questions without hesitation. The one area they can improve in is by letting the trucks be dropped off at a location closer to where you moved rather than having to drive it all the way back to pick up location racking up mileage in the process. I always thought you could drop off the rental truck at any location across the country? I mean the truck I rented had Arkansas plates on it. So why i did to drive 50 miles just to drop off truck? I think it's rip off.

Chad G. 
Rating:
5.0

U-Haul representative was extremely helpful.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Roland J J. 
Rating:
1.0

Truck was not maintained. Had no oil and broke down

john R. 
Rating:
4.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Customer did not leave a comment.

Lori W. 
Rating:
5.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

Customer did not leave a comment.

Lajoya A. 
Rating:
5.0

Awesome

Thomas F. 
Rating:
3.0

Employee nice and helpful. Took no time to return.

glenn V. 
Rating:
3.0

Customer did not leave a comment.

Aaron M. 
Rating:
4.0

Customer did not leave a comment.

Blaine M. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Dewain C. 
Rating:
5.0

Customer did not leave a comment.

Dainell S. 
Rating:
5.0

Everything went great, can't really think of anything. The representative was real professional and helpful.

Frankie W. 
Rating:
3.0

Customer did not leave a comment.

Delaney M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
4.0

Customer did not leave a comment.

Hope B. 
No reviews have been submitted for this location.

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