Sam was great, friendly, very personable and welcoming. Excellent service!
MARY O
Customer Reviews for ACC Satellite
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of this establishment is very nice and friendly. I would highly recommend this place.
MARSHA TVery helpful and great customer service A+
JAIME RBest uhaul dealer in Chico
ALEXANDRO DThis location was great!
CHARLES BNothing. Everybody was great!
HUBERT NThe man there was extremely helpful. Super friendly. Guided me through the whole process. It was a great experience. I’m very grateful for his help.
BRANDON BExcellent service
John CBest customer experience
LUIS GVery helpful and friendly, great service before during and after rental.
DARRYL ANothing, every thing was perfect!
CINDY WVery friendly and accommodating I appreciate it
JONATHAN HVery friendly person Sam he helped with everything. Highly recommended
MUKHTAR KThe service that was provided by this location was great, I will rent here again
JOHN SSam, the Owner/Store Manager is Great!!! He is very Friendly, Personable, Knowledable, and Helpful!!! I would Highly Reccomend him and his store for your U-Haul needs!!!
JEFFREY RSam is a very pleasant person to deal with. I highly recommend his services, & if you need moving help I recommend Prohelpers on Movinghelpers.com
JEFFREY REverything was great. I would definitely recommend this location. Amazing service.
Khampha KLocation was closed
John GOwner is a great guy. Always has what I need, clean and ready to go!
Paul LVery good customer service
NORMA BNothing this is a great location
CHARLES BWhat a fabulous experience! We were met by Sam (on his day off). He was accommodating, kind and very helpful!
Teresa OPerfect
ENRIQUE VThe employee was very friendly and everything went smoothly
JASON MFriendly. Great location.
BENJAMIN HAll went good!
ENRIQUE VGreat customer service and very helpful
BRIAN WOnly dealer that had a Car trailer to rent
JESUSHERIBERTO CQuick attentive service. Convenient pick up and drop off.
MELANIE GDealer had the right truck and stayed after closing to help us check out the truck
JASSPREET LGood dealer to deal with, he loaned me a 4 pin adapter for the light hookup A1 customer service
JAIME RGreat customer service!
JEFFREY BAfter hours drop off was easy and well lit with flood lights and security cameras
DIANE MCustomer service is perfect they went over and above to help us
Maria MGreat customer service
Salvador HPerfect service no issues with the company that rented it to me.
SAMUEL MPaid 212$ for two days!!! Insane!! Next time I’ll just find another company for that price!!
Skyla SI had a very good experience.
Jamie AExcellent customer service!!
CHRISTINE HI moved across town but I will only rent from this location because of the great service, Owner called me a Taxi because I left my cell at home
GARY FBest place in town to rent a Uhaul! Owner is friendly and super helpful and they make the process fast and easy…highly recommend this location!
Christina POn another matter. U-Haul lied about the gas. I will be grieving this.
jason mOur cashier was extremely helpful And nice
MELISSA TFriendly and quick
Cody TSuper easy and fast drop off
blake sSuper easy, the gentleman meet me in the parking lot, took less than 5 minutes and I was on my way
Sandra K1st the van we wanted had a badly damaged tire. Had to change to a 10 ft truck. The tire pressure system kept alarming from the 1st 5 miles, the A/C went out after 2 drives, and there was no lock attached like usual so had to rig something until we could get a lock. It'd also be good to have a locking fuel cap so people can't steal the gas. Barring the equipment issues I would 100% recommend the location due to how the proprietor runs it and treats customers.
Melissa GIt was great
CHARLES BThe owner is very nice and helpful. My app wouldn't locate correctly and he came right over to help.
Sabryna MPicking up the U-Haul went very well. It was supposed to be a virtual pick up, but that was not working so the owner of this location came to help us get the U-Haul. He was very friendly and nice. Returning the U-Haul was not great. We were told at pick up the U-Haul had 3/4's tank of gas and that we needed to put it back to that level when it was returned, fine, no problem. My husband put about 3 gallons of gas in it as the gauge still read 3/4 tank after we used the truck we know we only went about 10 miles total while using the truck to move my daughter from an apartment to a house around the corner, however when we returned the truck the lady said we didn't put enough gas in it and told us we should have taken a picture of the gas gauge. NO ONE TOLD US TO TAKE A PICTURE OF THE GAS GAUGE SO WHY WOULD WE NEED TO TAKE A PICTURE??? We were not in the mood to argue about it so we just paid the extra charges, but I will definitely be taking pictures IF I ever rent one of these again. This was supposed to be an inexpensive in town rental, but it ended up costing us almost $100 for less than 4 hours of use. We were not happy.
Barbara VVery friendly
Marsha CWe had a great experience. So friendly and helpful
Kathleen GVery friendly - and - easy to work with
Sarah LI would recommend this location. I had reserved a trailer from the big UHaul Center in Chico weeks before the needed date. Upon arrival I was told that the trailer that was at that location could not be given to me as the National Call Center had given it to someone else for a "one way rental". Even though I had a reservation and one was on sight I was told that there was nothing they could do. The local guy was very apologetic and tried to find me another trailer at another site. CORPORATE UHAUL, DO BETTER, BE BETTER if you want repeat business but I believe the overall company quit caring years ago... please prove me wrong Corporate UHaul.
Scott GThe gentleman who we rented from was lovely. 10/10 very good
Bailey WThe guy was very friendly. And gave all info needed. If I need to again I will go through the same place. Thank u.
Stacey MThere were roaches in the bed if the uhaul. The transmission is slipping.
Victoria RExcellent service and a friendly staff. Couldn't have been a better experience.
Andrew CWould definitely rent from this location again. Employees were friendly and very helpful. They helped to make the situation of moving less stressful and much easier.
BLAIN KCustomer service was excellent, location easy to find and access. Overall a great experience!
Gloria BGreat service at this location
Macy MExcellent return.
Greg SVery nice experience. Gentleman working was very courteous. I will definately use again!
Martine SSuper great service. The best uhaul location in Chico A+
Staci MSuper fast drop off
Carrie SFantastic owner Great to work with I will alwsys go here.
MARK MGreat location, I had to leave my car overnight and the parking area had floodlights and security cameras
Karl wBest Uhaul place
Salvador RI would recommend everyone to go to ACC Satellite for U-Haul rentals. They go above and beyond to serve you and get you on your way safely. U-Haul sets the price and it can be expensive. But this location goes out of their way to compensate for that. Don’t go anywhere else.
Davon B