Excellent service
Bill S.
Customer Reviews for ACC Satellite
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas tank was almost on empty when I picked-up the van. It was okay, since I wasn't traveling that far, but having to pay for gas milage at the start.... I'd think there would be more gas in the tank.
Nicolette G.The experience was a first for me and the gentleman working was wonderful! Friendly and helpful! Thank you!
Kerri C.Great location and service
MARIANO M.The owner runs an impressively clean and well organized shop. Plus, I very much enjoyed chatting with him. I highly recommend this Uhaul shop.
David S.We loved the owner of this UHaul dealership. He was so kind and made sure our experience went well. He even offered us water since it was so hot outside. 10/10 would recommend to other college students!!
PARNAZ R.Location was easy to access, owner/operator Sam was helpful and friendly, and truck check out and check in were quick and easy. Thank you very much. Highly recommended.
Carl K.There is something so relaxing about walking into a location and encountering someone who is easy going and knows their products and services. The staff at this location was entirely confident, relaxed, respectful and very helpful. I appreciated him for treating me with respect and confidence, and will absolutely return to this location in the future.
Lenorah G.Costumer service was 10/10
Essa A.Very clean and ample lot to park units. The owner is very friendly and helpful
Peter K.Everyone was so friendly and inviting it was great to see smiling faces after a long trip
Darian O.don't recall that site appeared on uhaul website as drop-off point but may have just missed it
MARTIN D.It would be helpful to have after hours signs that indicate where to park trailers/trucks. Park here. With an arrow. That indicates where to leave the truck/trailer on the lot after hours because the gates with the other uhaul stuff is locked. Then there is a lot of space to choose from and uhaul gives vague instructions.
JESSE G.Explain pickup park button Show where odometer is Explain return by time
Mark S.Very convenient and friendly.
dueane W.They did a good job
david M.Extremely simple process. Truck drove better than I was hoping! Friendly service too, thanks for all the help moving 👍
Sebastian J.Great service, fast check out and check in, best location and easy to find on east ave in north chico
Sergio A.The phone app drop off got stuck at the photo. The app refused to upload the photo, while my connection was fine. There is no fall-back or fail-safe method to continue the vehicle drop off on my phone, yet my phone used a different app to take a picture. Why not have a web site 'backup" when the app isn't working so there's redundancy in the process? You wasted 1.5 hours of my time trying to get you app to return a truck. Fix you app, add redundancy or trash the whole phone idea thing if you can't make it work 100% of the time.
kirk G.Excellent service
Rodney C.Thanks so much i m so happy i did everything just fine no problem's thanks.
Porfirio D.Friendly and efficient.
David M.Best place to rent from
Richard B.Nothing, the gentleman who was in the morning when I picked up the truck was great and the lady who processed my bill when I returned the truck was super efficient and courteous. Great place to rent a truck. Thanks
Manuel C.I've rented U-Haul vehicles at least 20 or 25 times at many different locations. The proprietor at this location, named Sam, stood out from all the others through his effective service and friendly, helpful manner. Among other things, he called 15 minutes before closing time to confirm I was coming to return the vehicle, and then stayed open well after closing time because I was being held up in traffic. Sam gets an A++++.
DOUGLAS L.ACC Satelite was helpful. I had a 6 am pickup that I was not able to do per the App. I called the 24/7 line and was disconnected after an hour. I called back and was on hold for 45 min before anyone answered. Travis from ACC helped me get the truck. I will be DISPARAGING UHAUL to EVERYONE who will listen!!!!!!!
Ramon A.The owner was very nice and helpful 😊
Francean K.No issues with the dealers whatsoever, but the National Reps who follow up with you DAILY and the Corporate people and company policies are horrible. Will never do business with U-Haul ever!! That is a Promise. Roger Foreman
ROGER F.Reduce your price for one-way trip and or charge by day. Didn't need it for length specified in contract.
GLORIA B.Horrible
REYAD K.Easy access and location... All was great!
CHARLES B.Very quick drop off process.
KENNETH M.Piece of mine ☺ï¸
WALLID N.We had a great experience with renting from this location. I can not be more satisfied.
Todd S.Great people easy to work with .
CLAUDE M.Great Service met all our moving needs. Retailer very helpful.
JOSEPH S.Nothing that I can think of
Steve F.My whole experience was stressful unprofessional and frankly disurbing
JAY T.Quick service!
PATRICK H.Business proprietor was un prepared as he was just starting out. I'm sure the process will become much more expediant as time goes on.
RICHARD B.Everything was Great
TAWAB R.Employees were VERY helpful and friendly which made for a very pleasant experience. Trailer that I rented was a quality piece of equipment. Rental price was quite reasonable.
Stephen P.