Customer Reviews for Access Cornerstone II
(U-Haul Neighborhood Dealer)

419 reviews

156 Eagles Glenn Plaza Ste 140   East Stroudsburg, PA 18301

(570) 424-5253

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 424-5253

156 Eagles Glenn Plaza Ste 140
East Stroudsburg, PA 18301

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The passenger door would not open from the inside had to reach outside to open. needs repair.

Michael H. 
Rating:
1.0

Most significantly there was no help to physically hook up the trailer which had no jack and was extremely heavy for one person to lift. I asked for help because of a back condition, and was told they don't do that. I was very unhappy with the lack of service after paying over $900 for a rental!

David B. 
Rating:
4.0

Add personal.

George C. 
Rating:
5.0

Keep your location and your staff

Cristina M. 
Rating:
4.0

picked up 3/25/21 9am. Service rep was very friendly & knowledgeable. Uhal was fine only problem was no furniture pads included, sign inside trailer said to avoid $25 fee please sweep inside out & fold pads. I will be calling this morning to confirm I wasn't charged for pads. Other then that everything went fine... prices are a little high but I assume it's bc price if gas is high

Traci S. 
Rating:
5.0

Just be aware and pay attention to your bill. I was over charged. I had used the app to do check in and return. But even though I voiced my concern that day on the app, month later they still charged me. I did call and the customer care team was great and I did get a refund.

ROCHELLE R. 
Rating:
5.0

none at this time.

Edwin D. 
Rating:
5.0

Customer did not leave a comment.

Gordon V. 
Rating:
1.0

The truck was horrible!!! It cost us an entire day, the wiper was torn and you couldn't see. Then it broke. It was an hour and half wait for someone to fix it so we ended up having to find an auto zone and my son repaired it and replaced the wiper. The tire had a constant slow leak that had to be filled. The drivers door didn't close right. It was so noisy that you couldn't hear yourself think. Obviously the safety of your customers are not important to you at all. A simple pre trip inspection would have eliminated most of this. The drivers door was full of trash

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

NEFTALI S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

Thanks for adding to an excellent experience!

John B. 
Rating:
5.0

Excellent service and great people. My son lost his wallet on the ground outside the Uhaul when I returned it and they went to the extent to message and try to call him on Facebook and even contacted the school that he graduated from (had his old school id in his wallet) and they actually sent me an email. Glad there is honest people still out there.

Shenee D. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Superb customer service. Fast and easy and she did it with a smile!

Lawrence K. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

Your truck should've had been reviewed before I pick up it was dirty it had clip of marijuana inside the truck and door open while I was driving because door had problems closing. I definitely shouldn't had been charged completely some credit should've had been given to me when I spoke to manager she didn't care she ask me to call the 1800 number not accepted. Marisol Resnick 347 238 6951

Marisol R. 
Rating:
4.0

Customer did not leave a comment.

PETER H. 
Rating:
3.0

Once again we had to travel to another location for our reserved and confirmed vehicle AND it was smaller than what was reserved. The local store where we rented from, confirmed the vehicle was there, but an hour later (and the day before using), we were redirected 30 miles away for pick up. This occurs with regularity. We are evaluating other vendors. Uhaul seems unable to operate a reservation system with any reliability.

Gregory M. 
Rating:
3.0

The person that helped was AMAZING

Gary O. 
Rating:
2.0

Workers not wearing masks until I entered store and one was eating. She did not wash hands before handling credit card or signing contract

John C. 
Rating:
1.0

Communicate with your costumers

PETER T. 
Rating:
1.0

I rented a truck total bill was,$67. I drove a mile home . My neighbor decided not ro use the truck. Immediately i took it back driving 1 more mile. I was told that i drove 4 miles. This was totally false. Refused to full or partial refund. Made excuses. I literally threw away $67. In 15 minutes .what a waste of hard earned money SMH uhaul could careless. Becareful when renting !! Leave the truck drive car back to perhaps double check. Once you drive on the street it's a Rap !!!! SMH other locations maybe a better place to.rent ! "Warning !!!!!👎🏿👎🏿👎🏿

John G. 
Rating:
2.0

The drivers cab was dirty and had a bad odor. I reported it as soon as picked up the U-Haul. I needed to move that day so I had no choice but to take the rental. I was also disappointed that the location I wanted to rent from did not have my rental which I reserved a week in advance. So I had to travel an extra 42 miles round trip to a different location. I feel I've should have received the different in mileage from the location which I wanted to rent from to the location I actually rented from. That would've been about 32 miles.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Lourene E. 
Rating:
5.0

Customer did not leave a comment.

Serge S. 
Rating:
3.0

Not impressed with my rental. The console at the center of the truck had crumbs on it as well as dried liquid stains. It was obvious that the truck was not cleaned prior to my pickup. This location needs to work on keeping the trucks clean. Due to time constraints, I did not report the debris and because of it I was charged a $25.00 cleaning fee. In addition, I reached out to customer service via email as instructed on their website , and I have not received a response.

jose P. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Osvaldo R. 
Rating:
5.0

Customer did not leave a comment.

Sonia A. 
Rating:
5.0

Customer did not leave a comment.

Lourene E. 
Rating:
3.0

The person who opened the store opened up late.

Krystina D. 
Rating:
1.0

Actually leave the key in the box where it's supposed to be.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

Cristina G. 
Rating:
5.0

Nothing the two young ladies that were there was extremely helpful and pleasant

James N. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

PHILIP B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
4.0

Nothing

janet K. 
Rating:
5.0

That particular truck has issues Needs wheel alignment badly Didn't feel good driving it As I drove something about a track said needed service At first I thought it was the roads but then on the highway same issues. I don't fault the facility at all however that equipment needs immediate service Thanks

Tiffanie R. 
Rating:
5.0

Customer did not leave a comment.

Shaun W. 
Rating:
5.0

Easy transaction from start to finish.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
3.0

I paid for a dolly but there wasn't one in there

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Gaspar D. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Awesome staff.

Stuart S. 
Rating:
3.0

I don't understand why would you charge me 0.69 cents per mile, I drove 91 miles, but if I would have gone over a 100 miles, the charge drops to 0.39 cents per mile. seems unfair 27.30 $ difference.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
3.0

Tell the person who kicked me and my 17 year old daughter out of the store for not wearing masks to read Governer Tom Wolf's order. We both have breathing conditions and are exempt from the mask requirement as per Wolf himself. The employee literally told us to leave even though we stated we have breathing conditions as Wolf stated to do. I had to go find a mask, and had to take my inhaler twice While I was in there waiting and was struggling to breathe while your employee took his time getting my rental. He was rude, ignorant, and broke the law. He spoke very rudely to me and I am appalled at his ignorance and lack of factual knowledge of the order. I will not be returning for any rentals in the future. Please make sure your employees are CLEAR ON THE ORDERS OF THE GOVERNING BODIES. He obviously was not. I am furious. And also, he had cameras with big monitors for all to see. So if you want proof, you could obtain it.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
2.0

I reserved a 20' truck got a 26 which I did not want had to wait while employee was on phone helping other customers reservation for 9 did not get paperwork till 930 now recieved a bigger unit then I wanted returned 24 hrs early and get charged for extra miles. Charged for 26ft should have been charged for 20ft will be calling to register a complaint.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

Jack M. 
Rating:
1.0

I was overcharged.

Zakariya S. 
Rating:
1.0

Charge too much for two hours never again and never refer a friend,family or dog to this company.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Mikhail V. 
Rating:
4.0

Helpful workers guided me through the online check out and everything went quick and smooth.

Eric C. 
Rating:
5.0

The remote identity & driver's license verification took longer than expected, but all the instructions were clear and easy to follow.

Jamie Y. 
Rating:
5.0

All good Brianna is nice and very professional

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Noel N. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

So happy they were still open during the pandemic, as I desparately needed their services. Super nice and helpful.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Gloryann T. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Terence G. 
Rating:
5.0

Very quick visit. Called ahead to let them know we were coming and the guy can out to help us remove the trailer. The location is difficult to find because the store is so small and the sign is so cluttered.

CHARLENE S. 
Rating:
2.0

The straight truck I rented. The speedometer was not registering. I didn't notice it until I returned it. I told the girl a estimation mileage of 40 miles. And I only did 20 miles. So she didn't believe and still charge me the 40 miles.

Joseph O. 
Rating:
1.0

Customer did not leave a comment.

Antonious S. 
Rating:
5.0

Nothing they are on point at this location

ronald K. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
1.0

Broken passenger wiper, gas cap sign on dash, misfire engine, suspension not working

Azeem S. 
Rating:
4.0

The representative and the location was very helpful and pleasant even though I was a bit annoyed. I had booked online thinking I was using one location but when I showed up there they had no reservation for me. After checking my confirmation, I realized the pickup location was changed from the one I thought I selected. I don't recall anytime during the registration process where it said there was a change and unfortunately I didn't look closely at the confirmation until it was too late. I can't say if I selected something incorrectly or if the website redirected the location to someplace that had the equipment I requested but I'll have to pay closer attention next time.

Frank B. 
Rating:
5.0

Same thing for disconnecting trailer leg would help. Plus your product would be safer to avoid feet getting crushed.

Seth R. 
Rating:
5.0

Customer did not leave a comment.

Onofrio L. 
Rating:
1.0

I was told over phone on price and when ,I rented trailer it was twice the rate!!! Then when ,I dropped it off the paper work was wrong.

Robert S. 
Rating:
5.0

Given it's winter, it'll be best to give the truck rentals a snow cleaner for the windshield to prevent issues if ice were the form after a storm.

Sadie T. 
Rating:
5.0

Not for this location, but for U Haul in general. I reserved a 26 ft truck 1-2 weeks before I needed it. The day before my reservation date uhaul told me the truck was available at a different location...over 1 hr away! I had to settle for a smaller truck that resulted in needing to take multiple trips and the need to keep the truck an extra day. All of this was $$$ from MY pocket without any consideration from UHaul. When I move again in several months I will find a more customer friendly company. No more UHaul!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Rachel A. 
Rating:
5.0

Customer did not leave a comment.

henretta G. 
Rating:
3.0

Customer did not leave a comment.

GARY P. 
Rating:
1.0

The vehicle had transmission issues.

Nakera S. 
Rating:
4.0

Excellent customer service by gentleman who helped me. Was very professional and assisted with rental in a timely fashion. Will be back again and will refer people to this location.

Peter P. 
Rating:
4.0

Everything went according to plan.

KEVIN B. 
Rating:
3.0

Customer did not leave a comment.

Derek D. 
Rating:
5.0

I can't think of anything to improve it. Your staff was pleasant and very accommodating, I was to return it Tues. 9/17/2019 but was able to return it the same day before 3:00pm. The person at the return place was very nice as well. I would highly recommend. Thank you.

Carmen T. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

This is the 2nd consecutive time I rented a truck from this location and the truck was filthy: urine and all other types of smells.

Keisha L. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
2.0

dont add services to reservations that was declined

STEPHANIE O. 
Rating:
4.0

Breanna and Alison were very attentive and answered all my question wile offering good advice.

Melchizedek A. 
No reviews have been submitted for this location.

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