Got hit with a 20% fee increase after only 6 months. Clarification on all the Y/N questions since they require an answer - 1) I had to clean my storage unit before moving stuff in because it was really dusty/dirty. The property, itself, appeared well-maintained except for the unit near the entrance with the broken door and a junker car inside. 2) I was never on the premises at night so I can't comment on the lighting. The manager does not live on the premises. One entrance/exit with standard keypad. 3) The office is conveniently located but, other than the day when I signed the contract, I never saw the manager's car there. I think he manages two other storage facilities. 4) The manager was very friendly. 5) Don't know that I'd recommend. A 20% increase after just 6 months is pretty steep. My social security didn't go up that much so I'd have to cut back somewhere to keep the unit.PAT A. | Overall Experience
Customer Reviews for Access Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cathy R. | Overall Experience
Curtis was fantastic! Checking in and signing the contract was quick and painless. He was extremely helpful and I’m so grateful for his kindness. I’d recommend Black Bear to anyone!REBECCA B. | Overall Experience
Customer did not leave a comment.KAYLA C.
Went to drop off truck, middle of the day. Open sign in the window illuminated. Not a soul around. No idea heh. Truck return was simple and straight forward on the website. Just a few pictures and keys in the Dropbox. Hence the avg star rating... NA.Clifton E.
Customer did not leave a comment.AMANDA S. | Overall Experience
This was the best experience I ever had with a storage facility. I wish more of them were ran like this one.ROBERT M. | Overall Experience
Curtis was amazing. Went above and beyond top be helpful. Great customer service.JULIE S. | Overall Experience
Thanks for great customer service.Victorious N. | Overall Experience
Don't rent here. Mine and about 30 other units were broken into the weekend after Xmas and the thieves cleaned out my unit. The thieves had free acees to the property due to the gate being removed to be replaced . That took multiple weeks. When I asked the management if they were going to do anything about it they said I should have gotten renters insurance. I shouldnt have to have renters insurance when I am paying $70 a month to have my stuff behind a secured gate. I asked the on-site management why they didn't have a security guard while there was no gate and was told that corporate didn't want to pay for one. Do yourself a favor a rent a unit anywhere but here.ROBERT N. | Overall Experience
Customer did not leave a comment.TARRANCE B. | Overall Experience
Great place!!Robert W. | Overall Experience
Keep doing what you're been doing. Good work.Steve H.
No improvement necessary. He was very accommodating and quick to help get us in the truck and on with our move! 10/10 would recommend.KRISTOPHER F.
Curtis was awesome!!. Uhaul doesn't seem very well set up for non residential moves and changes to the schedule but Curtis killed it and made it the smoothest rental for me yet!!DEREK W.
Excellent customers. Extremely pleased with my overall experience.Jake F.
Absolutely nothing. Experience was quick painless and I was out the door in no time!Brandon J.
I can't see any reason to improve. It was a very friendly, easy experience.Arlene M.
Customer did not leave a comment.Stacy S.
The management was very helpful and went well beyond.RON R.
Curtis was very helpful getting me into a rental at the end of his day. I would highly recommend this location and service rep. Great job Curtis.Matthew D.
I appreciate the courteous service. It was an easy check in to get the truck and it was ready to go. I would rent from this location again.Brandon B.
This location was horrible. It was supposed to open at 8:00 AM and someone finally arrived at 8:35 AM.Gary H.
The manager is very courteous and professional. The facility was clean and well maintained.ANTHONY V. | Reservation
Customer did not leave a comment.Crystal L.
The facility has easy access and is clean. Curtis was friendly and helpful, finding me the right size storage unit.jeff k. | Reservation
Customer did not leave a comment.Garrett S.
Check engine light came on and stayed on right at the beginning of the one way trip. Fuel mileage seemed to suffer, possibly from whatever malfunction occured.NEIL R.
Knowledgeable staff and excellent customer service!Kaci S. | Reservation
I was not able to move into the storage until on the thirst day of May. The reason for this misfortune is that I made the rental start date after hours. I am hopful I will still get to move in today.Miriah A. | Reservation
Friendly staff and quick to trouble shoot when there was a problem.Elizabeth S. | Reservation
need a port-a-potty need trash canReed A. | Reservation
Easy check-in and friendly manager. Would like to see rodent trapping, but will bring our own.Dolores L C. | Reservation
Nobody was there to receive the rental. I just left the truck and deposited the key in their key drop. I didn't have any problems with the return so I'm giving a 5-star rating because it forces me to give a rating (as opposed to N/A) and I don't want to penalize this branch when my problems with U-Haul aren't this branch's fault. I'm putting N/A on the rest.VANCE A.
Nothing everything was great I was happy with everythingChantel H.
I was pleased, however I did refer a friend and I never was credited the referral fee to my account.JOYCE G. | Overall Experience
Everything went very well. Well maintained equipment.Debbie J.
Require a walk through inspection of vehicle with location and renter. I placed insurance on my reservation, also ordered a dolly and furniture dolly, none of the aforementioned was on my contract. A chip that occurred before I rented cracked out, now I'm on the hook for damage that originated prior to my taking of the truck.Travis R.
Customer did not leave a comment.Karen C.
Ashley was helpful and professionalEfrain C.
Customer did not leave a comment.Helen C.
Customer did not leave a comment.David C.
Ashley is awesome!!!ROBERT S.
Reservation was changed, so did not move into the unit on 3/21/18.Privacy R. | First Impressions
There was no one available at the time of drop off. It was the middle of the day. Very little room to park the vehicle.Rebecca R.
Thank youPrivacy R. | First Impressions
I no longer need storage here. Thank you!Privacy R. | First Impressions
They were very helpful to make everything work out well with the move.Brandon F.
A little hard to hookup to trailer. Not enough room to maneuver easily.Timothy G.
Great way to reserve online. Friendly.Privacy R. | First Impressions
The manager was pleasent and heplful to work with. She got me into my unit in minutes. I am very pleased.Privacy R. | First Impressions
I reserved my unit online. When I got to the site the manager was very helpful and pleasant to work with.Privacy R. | First Impressions
Ashley (the manager) was great! Very pleasant to work with and made me feel at ease with the rental process. I can tell she is very knowledgeable, and was a pleasure to deal with. Thanks again!Nick M.
Very friendly and easy to work with!Privacy R. | First Impressions
Called location to see if I could return truck a day early and received not call back. When I arrived not one was there and didn't have any information on what I was to do. A gentleman was at the facility that rents a storage unit from them and he told me what he had seen other people do so I did this and left. Must of been the right think to do as I didn't hear back from anyone that it wasn't. The truck did run good and was in good condition.Rodger B.
Customer did not leave a comment.Dan R.
It was great customer service and i love the facilityPrivacy R. | First Impressions
The unit was clean and the prices are great.Privacy R. | First Impressions
Customer did not leave a comment.Russell O.
Customer did not leave a comment.terri T.
I did not occupy this unit. After the reservation was made there wasn`t a conformation given. No follow up email. I had no idea if the unit was ready or not.Privacy R. | First Impressions
I reserved this hoping to get to move in yesterday and the office is closed on the weekends. I never received confirmation or any information how to get through the gate.Privacy R. | First Impressions
Never received my refund and its almost a month later. I have an email saying that they would refund me but they haven`t. I even replied to that email and reminded them... And nothing.Privacy R. | First Impressions
I had said I needed to cancel the storage unit because I never received a response from anyone regarding my reservation. I am not using access mini storage and I would like my money backPrivacy R. | First Impressions
friendly staff and very clean facilityPrivacy R. | First Impressions
Clean the windshield, have the truck ready for pick-up and most of all, be there on time.Michael W.
No one was there when I dropped off the truck, felt a little awkward, but easy to find.Jackie A.
No one was at location. Said to call number on the door as they were working at another location. Called Uhaul and they asked me to leave it there. I left then realized I needed to be at the truck to self checkout. Left VM and no one returned my call. I know they wanted this 20ft truck and I was done three days earlier. Should be some type of rebate if Uhaul calls and asks if you are done.Shaun S.
additional parking in the front for pick up and drop offJackie T.
Customer did not leave a comment.CHRIS B.
Customer did not leave a comment.Charles D M.
Reservation was canceled, did not rent uhaul. Plans had changed!Privacy R. | First Impressions
Customer did not leave a comment.MESHELL M.
It was more convenient for us to leave the tow dolly at this site instead of the scheduled site. It was nice to know that all was well when we made a phone callSHELLEY P.
Customer did not leave a comment.steve L.
Customer did not leave a comment.MARLA E.
Prompt, efficient, friendly service. Truck was clean and in good condition.Richard J.
This storage is affordable and easy access to the freeway.Privacy R. | First Impressions
Customer did not leave a comment.KRYSTAL H.
There was no one on staff, no one answered the phone when I called, and there really wasn't anywhere to park the truck.Daniel S.
The trucks interior was really dirty with spilled soda and coffee that was not cleaned up.JARED P.
Customer did not leave a comment.MARIA G.
The guy at this location helped me out because a lady at a near by location decided that she wasn't coming to work that day and either was her computer. Her responsibility as a uhaul dispatcher should be revoked. I don't have the time to type it out but the story I have from my uhaul experience I couldn't make up if it weren't for this mans ability to perform well at his job. made my moving experience continue as planned. ThanksPHILIP M.
have employee maneuver equipment at lot. Had to back up 26 ft truck with auto transport in tight space about a city blockLYNDEN A.
Customer did not leave a comment.NICHOLE C.
Customer did not leave a comment.STAN W.
Customer did not leave a comment.Brad G.
The location was great and the employee was very nice. The truck however was in poor condition. The drivers side window rattled excessively while rolled up. The passenger side mirror would not stay up to allow a clear view behind the vehicle as it kept dropping down. Also the windows were filthy.BRANDON K.
Customer did not leave a comment.Nathan J.
Customer did not leave a comment.VICKI B.
Customer did not leave a comment.ANDREW F.
Be open on the weekend. Also before charging someones acct for mileage make sure that the mileage was correct in the first place, and take in effect that you were left with almost a full tank of gas and we only received it with less than 1/3 of a tank. To charge us that much money for mileage isn't right when you got all that gas back, considering we paid $3.89 a gallon for it. I want a refund of the 23.32 you charge me.Mike P.