Customer Reviews for Access Self Storage East Dallas
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Access Self Storage East Dallas
Hank B. on
They only had the 10 ft truck, but that is what I needed. Fast, friendly service.
Shannon S. on
The truck did not include a hand truck as requested and paid for. We ordered a truck to be picked up at 9am. The business was supposed to be open at 9, the clerk did not arrive until after 10am which caused us to not get our move done in the limited window we had to use the freight elevator. I called the uhaul customer service and the rep I spoke with over the phone was not helpful
viriginia s. on
None, they was very helpful and fast service.
DAVID R. on
It took three times the normal time to check out. The clerk was not familiar with the computer system. The mileage allowed for our trip turned out to be under one hundred mile from what it actually took. It was a big rip-off! We also was changed to another pick-up the day of our pick-up, further away from our downtown Dallas Apt. Then we were changed from a drop off close to our home in Louisiana to a town further away. You need to charge the correct mileage up front and not have hidden cost over what you advertise the cost of the trip on your website. (BIG RIP OFF)
Courtney W. on
Super friendly staff!
Raul R. on
Your perfect like that...
Blake B. on
My issue is not with this location but the experience generally. I reserved a truck at the Oak Cliff location. However my reservation was changed only 2 days prior to the Ferguson Rd location. I was not called to confirm this change, or emailed - rather just text messaging. If UHaul is going to move my reservation without asking permission - at a minimum I should receive a call and voicemail to notify beforehand. Text messaging is completely insufficient notification.