Customer Reviews for Access Self Storage East Dallas
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything went smoothly, and the employees were professional and helpful.

Rating:

5.0

Thanks to the people at the front desk, super helpful and friendly.

Rating:

5.0

Excellent moving vehicle

Rating:

5.0

I love the the way they express concerns they were friendly and very experience

Rating:

3.0

Everything was clean and the store smelled great! The inviting aspect is only lost due to their lack of parking spots. Great customer service! I have an issue with my closing paperwork that was issued by the return location. My rental gas was listed at 1/2 a tank by the front desk assistant and highlighted to show that level should match in the dash. Upon entering the vehicle it was only at a 1/4 of a tank. I took a photo of the tank level, adjusted to the proper level in my confirmation details. I submitted a photo of the mistake and noted the correction. I took photos of the entire vehicle and departed. I submitted these photos while in the U-Haul parking lot to ensure a time stamp of legitimacy. I returned with the vehicle at the same level as I received it. The vehicle was returned at 1/4 tank. I have been sent paperwork asking for my signature claiming over $80 in a charge for gas and gas labor. I am requesting a refund for that amount since it is not the customers duty to pay for more gas than they received.

Rating:

5.0

I just want to say that both of the employees I dealt with while picking up and dropping off were so kind and helpful and really made my day. I’ve never had better service at a Uhaul in all my years renting. Keep doing what y’all are doing! I will try to rent from this location exclusively because of the customer service! Thanks, Evan

Rating:

5.0

Friends staff

Rating:

5.0

Nothing everything is fine. It’s excellent. I will always use this location. Very clean and friendly.

Rating:

5.0

The representative that assisted me was superior…

Rating:

5.0

I needed a quick rental to move some 12' construction materials at much lower cost and hassle than Home Depot's "scheduled delivery" sometimes-fiasco. Audrey was exceptionally friendly and helpful the day before Thanksgiving when the office was closing early in ensuring I had a great experience. The 15' box truck was fine and everything went well. I recommend this U-Haul location. A+

Rating:

2.0

The office was closed during business hours. There was not a clear drop off location. The key drop off was not clearly marked either. Would not recommend this location at all. Truck was dropped off at location using app. The app was helpful with instructions.

Rating:

1.0

Please make sure to not pull your vehicle on the property even just to find your truck because the red head front desk jerk named Gabriella will exert her tiny bit of power over you by making you drive back out and park outside before she will let you get the key to the truck. She's rude and a joke.

Rating:

1.0

The cab had the most unbearable smell and had to travel with the windows down. There were a couple of pieces of trash in the trailer when picked up.

Rating:

5.0

Audrey made this whole experience very smooth. The truck was promised within 30 minutes of my reservation and it was there waiting for me as soon as I arrived. Audrey confirmed my reservation and had me on the road in minutes, all while being aw sweet as she could possibly be! This was not the closest location to me but if I need to rent a truck again I will go to this one!

Rating:

2.0

Equipment as reserved was not provided. No solutions offered. Office closed when returned, contrary to posted hours.

Rating:

2.0

This service is highly over priced

Rating:

5.0

I liked the attention to customer convenience. They opened early just for me. Pleasant, casual experience. Great price too. The truck was older but was easy to drive. This made moving suck way less. Thank you!

Rating:

5.0

A pesar de no hablar yo inglés el señor me ayudo mucho .. todo muy bien 👍

Rating:

5.0

Thank you for making my move easier.

Rating:

5.0

The person who helped me was great.

Rating:

5.0

This location was very clean and so professional. Truck was ready upon arrival. They called to confirm day before. Great experience.

Rating:

5.0

Service was fast and great. I use this location all the time now.

Rating:

5.0

The staff at this location we're super nice and friendly. They went above and beyound to make sure the Uhaul I needed was ready an hour ahead of time.

Rating:

5.0

This is one of those businesses that does UHaul on the side. Very knowledgeable young lady at the desk taking care of rentals with great CS skills. This location had what I needed in furniture dollies on a walk up where as the two nearest full service UHaul dealers were surprisingly out of them. So great experience at one of the under sung big city locations. Well done!

Rating:

5.0

The staff that helped me today were wonderful! Great customer service. I definitely will be a repeat customer.

Rating:

5.0

I always enjoy picking up for this location. all the staff are friendly and helpful. Especially Jill she makes the process very easy.

Rating:

5.0

You guys have been fantastic to work with, I find myself seeking your location out specifically when I am checking truck availability. Thank you for the great service!

Rating:

5.0

friendly and helpful

Rating:

3.0

I had ordered wrapping blankets and there were none at this location. This location then sent me to another location. After making the reservation a month in advance, you would have thought they would have been prepared.

Rating:

5.0

The lady in the front desk, is very nice

Rating:

5.0

Jill & Dale are the standard of excellent customer service of initiative & communications which is transparent , clear , complete , concise .Jill will have answer to your questions .She is very approachable & straightforward yet concerned of customer satisfaction.

Rating:

5.0

This is a storage location that also has some trucks conveniently right off of I-30. We got the exact equipment and truck we requested along with super customer service!

Rating:

3.0

Did not realize I had to stand in line after requested a non contact pick up. Gate is closed and couldn’t get access to the truck until office was completely empty. Only one staff member at front desk. What was supposed to been a quick check out turned to an hour wait. Truck smelled like pee, staff member got my car while pulling truck around.

Rating:

5.0

Working with Dale and Jill was incredible! We rented a U Haul box truck to empty out two of our storage units at another storage facility and they made the process seamless. They were friendly, knowledgeable, and so welcoming. I would absolutely recommend using Access Self Storage East Dallas over any other U Haul location in the Dallas area. Make your move easier and give Dale and Jill a call - they will get you all set up in no time! 5 Star Service all the way!!!

Rating:

4.0

Everything was done courteous and professionally

Rating:

5.0

Great customer service!

Rating:

5.0

The lovely owners went WAY above and beyond to get us taken care of. Some issues came up that no one could have anticipated and were beyond anyone’s control, but they did any and everything to prioritize our time and comfort, and to make things right. Honestly, I haven’t experienced this level of customer service in ages. 100% recommended!

Rating:

1.0

The man in this office was very rude. He charged me for insurance I did not agree to. He got an attitude and was like I’m not refunding the insurance after the fact. He said it’s in my contract. I did not see, review or sign a contract agreeing to insurance. I asked for corporate number and he told me he didn’t have it. I also was not given my refund of the deposit when the lady in the office said the refund would be immediate. She lied to get me to pay the deposit. I will never rent a UHAUL again! Worst customer service and I was lied to, overcharged, and ripped off! I want my money- NOW! This is an official corporate escalation because I am not going to stop complaining until I get my money back! I’m writing your CEO and explain to him that people in this UHAUL office are ripping off poor people. We live in a high needs, impoverished area and I feel completely taken advantage off.

Rating:

5.0

Check the fluid levels and tire pressure on the trucks when they are returning so they'll be ready for the next customer.

Rating:

5.0

Great customer service

Rating:

5.0

I happy with the job they the for me.family.

Rating:

5.0

Everything went smoothly wouldn’t change a thing

Rating:

5.0

Nothing I was satisfied

Rating:

3.0

The 3 stars is for your App and online checking system. It’s terrible.

Rating:

5.0

Deedee was extremely nice and helpful.

Rating:

1.0

I used the truck half the time on the contract but got charged twice the amount expected thanks uhaul

Rating:

5.0

Great customer service

Rating:

5.0

Great service, great truck - thanks!

Rating:

5.0

The truck I used had passenger side headlight out.The black lady in the office was very nice and helpful.

Rating:

5.0

Love the crew

Rating:

1.0

Could not get in and had to wait for someone to come out of storage gate to go in and park and could not get out so had to wait to get out. Staff was not present and could not get any help with anything. Worse location to drop off.

Rating:

5.0

clean the cab area, cupholder was sticky and dirty, trash on cab floor

Rating:

5.0

Other than that unit was not filled when I got it everything was good and excellent

Rating:

5.0

The agent Audrey was friendly and professional.

Rating:

5.0

nice people. good location close to storage.

Rating:

5.0

The lady manager was friendly and efficient

Rating:

5.0

So easy and kind people at the counter. 100% recommended

Rating:

5.0

GREAT uhaul place! The owners are very kind and informative. They made renting a uhaul easy and affordable.