They wouldn't give me my 100$ deposit back the lady was very rude
Brittany G
Customer Reviews for Access Self Storage Oak Cliff
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady was very positive and informative. I would absolutely recommend her location
Marcus CVan was dirty and smelled. Multiple warning lights on dash.
Don PNothing! You're doing great!
Tonya SI continually tried to connect to the app to manually return the truck and was unable. Finally I had to return my keys so I wouldn’t be over charged
naomi cTo have more than one customer service representative.
JAMESHA BThe truck was given to me on Empty. I was told that if I put gas in it I would get a gas credit . I didnt get credit. The truck went dead after 7 miles. The clerk Kim was extremely nice .
Jayla GI didn’t realize that a high (from the ground) truck could come without a slide-out ramp. We were not able to move a lot of our stuff because of the height of the truck bed. I wish someone would have warned me.
anne BThe pics posted online doesn’t look like the trailer I rented The size difference from the drop down gate needs to be listed on the trailer description FALSE advertisement
Fawzi A1. Customer service was great but he did not do what he said he was going to do in a timely matter. 2. A working app 3. Guy at the desk was nice he just did not seem like he could explain what was going wrong when I had concerns
Jahmekeal PEverything was great. Transaction went smoothly
Kayla BKim was great from the time I picked it up then when I returned!!! She was awesome and made everything so very simple!!! If I have to use uhaul again this will be my location!!! Kim you are awesome!!!!
Robert E2 rentals in a day one had messed up steering and wheels. The other had a plastic bag shoved in the gas tank. Find another rental place and save yourself headaches.
Christian CEverything. The truck was dirty. The truck didn’t run that well. I ordered a dolly and when I got there they didn’t have one.
Antonio HThe man there was very nice and helpful.
Emanuel PI was overcharged on mileage by at least 40 miles
Susan AGreat customer service.
Wanda WNothing
gwendolyn mThe guy at the storage unit office was so nice and helpful! Honestly best customer service i've ever had renting a U-Haul, he was very casual and we just enjoyed chatting with him. I regret not getting his name. The location was convenient to my house and the uhaul van we got was in brand new condition. It drove well and overall we were so happy with how easy the process was!
Meghan CWhile the attendant was quite pleasant, she failed to fully explain the check in & check out procedure of the vehicle. I was only told to take a photo of the mileage & the gas gauges before leaving. I even complained to her that I'm used to the attendant doing that themselves. She then said that she was busier than usual, that I'd have to do it myself. It's just frustrating more when she told me (or I thought that she'd be there on Sunday morning at 10a.m.). You know PPL are tired after moving. Then I tried going online to input the info to check out (while still sitting on the U-Haul lot). The system wouldn't allow me to do that, kept saying that the mileage wasn't correct!? Again, really frustrating!!! I'm VERY disappointed in U-Haul this time around. Improve your system!
Yvonne LThey charged me for gas and I put the right amount
Sherrell HThey’re always so sweet when I pickup and drop off
Elizabeth PContinue being friendly and delivering top notch customer service.
Elizabeth BJim and Jeni are the best. Highly recommend this location to everyone
Jim HCustomer service was great they make you feel welcomed and make sure they give you all the information that is needed. Even quick service. They where great…. 👍🏼
gertrude cGreat staff helpful and put me at ease
Lana RBest people to do business with..Jim and Jeni go above and beyond for the customer... Highly recommend this location to everyone.
Jim HI have been using the location for years no matter where I move to I still use this location
SANDRA WThe nicest people work here! They are doing road construction on the frontage road, but don’t let that stop you - easy return and excellent customer service.
Carolyn YBest damn representatives for uhaul in the country. Jeni and Jim go above and beyond to take care of the customer. Best customer service ever. Highly recommend this location to everyone.
JENI HThe service was great
Timothy SThey were so sweet and greeted me when I walked in.
Elizabeth PThe managers Mr. And Mrs. Hamil we're amazing!!! Kind, outgoing, friendly and respectful. They helped me get a truck last minute due to a mistake at another location. Thank you both so much for your kindness it truly changed my day around!!!! Will use your location whenever I need a professional and fun going location!!! Pray the best for you both!
Serita ATHEY answered the phone. Not a call center. One location the phone # was no longer in service. Another location the mail box was full?
Roy TThis location was wonderful Jim saved the day. I explained to him that I left the Camp Wisdom location in tears. He made my purchase painless, very professional , sympathy and empathy. He and his lovely wife saved the day for me. I highly recommend this location to any and everyone. The so call General Manager at the Camp Wisdom needs to shadow Jim on how to provide customer service she definitely has no clue. Just a little kindness goes a long way.
marilyn hNEED AT LESS ONE LARGE TRUCK@ EVERY LOCATION...
TONI JNot a thing great customer service..
ANDRES Enothing everything was perfect!
Alyssah CCustomer service was excellent and very helpful.
JORGE NIt was all good
GUSTAVO AThanks
JULIA HI have no comments I had no problems So I can't suggest any improvements
MARY VI received great customer service. Very nice people.
TOWYA CLove it very comfortable very please with kind people
HILARIA RLet folks know that the free month that uhaul offers ONLY applies to uhaul storage units, not subcontractors. When I attempted to rent from another location their website didn’t match the actual hours. This location made every attempt to make things right.
Elisa MWonderful people very professional and has a great sense of humor. I would go back to this location anytime!!
REGINA MThe BEST
Charmont WThey were very nice people,Customer service was great,very professional,I will always use this place,Thanks Mr,Jim.
Debra MAn employee meeting me at my scheduled appointment would be a good start
Zachary HService was great. Very professional and friendly.
WILLIE SService also was beautiful & friendly will tell anyone dropping in Dallas Tx this location is the best!!!!!
Christopher TI’ve been to many uhaul locations over the last 20 years and can say this was the best experience. From the treatment and overall interaction with myself and everyone that came in while I was there, to the help and awareness. The couple I worked with were fantastic. I have already recommended this location to several people, one being a family member who is booking a long distance move with them today actually.
Matthew WManagement is awesome and very helpful.
CANDICE BI recommending. The man that is there is very helpful
Fernando LSuper smooth experience. The people inside are the best!
EDWARD BGreat staff and good customer services
BRACHONE CStaff was great, very helpful and friendly. Nice clean facility, yard was very orderly and easy to maneuver to hitch up the trailer.
larry rThe gentleman who helped me was great.
Fontella Mmake sure that the brakes release is maintained so that it don't drag on the truck. I could not use it because it was not 72 inches wide and that was what I ask for.
CLIFFORD SEmployee was helpful & personable.
CHARLES G