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Carl F.
Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well except self-checkout. Uhaul has hopelessly complicated/broken their app to where it is not functional. After trying self checkout for 20 min with no luck finally got lucky that the location opened early so I could get the vehicle
Mark H.My big issue is the web site. It should be more clear as to what each location has to rent or buy. They did not have the shrink wrap I paid for. Instead, I was hit with a S&H charge and the wrap showed up at my house the next day.via fedex. Nice way to rip off a needy customer. THESE FOLKS WERE GREAT THOUGH! They even had a prayer request box!!! Boy did I need somebody praying for me that day.
Adolphus B.This is a great location.I've rented here many times and I've always had great service.The people are friendly and are very kind and easy to work with.
David P.Doing a good job, I have been a customer of yours for both storage and renting trucks, keep up the good work.
Kevin C.Easy pleasant experience like always.
Roger D.Keep the customer first.
Tom G.Very friendly staff!
Matthew B.I've been using access storage for uhaul rentals and trailers for many years, can't say enough good things about how great they are and how they make everything go smoothly. Highly recommend.
Jordan S.The nicest people!! Very friendly, efficient, and professional.
Linda B.Very friendly staff and the truck was ready for pick up when I arrived.
Allan S.This is the nicest U-Haul location I have ever seen. The staff was fantastic. The truck was clean and ran very well.
Karl S.Everything was wonderful and the staff is the bomb .com.
Michelle M.Great customer service. Highly recommended.
James E.Employees were kind and I had not issues with the whole rental process!
Cassandra D.Belt or pulley squeeking on engine . Attracting bad attention for the company . All was great , will continue bringing buisness your way
Everardo M.Nothing, the staff was very friendly and my truck was ready when I arrived even after changing my pick up time to an hour earlier
Dan P.Fast, smooth process. Gentleman that checked me in was excellent. Great Customer Service skills (difference maker for me, retired Hotel Manager) and very efficient.
Greg W.Equipment didn't work for the vehicle
Jacob C.It was a smooth transaction, staff was very friendly. I would definitely rent from here again.
Susanne M.I have used the Kernersville location numerous times and they are friendly and very helpful.
Robert D.They worked very kindly with me and helped so much. Definitely nice folks wanting to keep customers satisfied. Not easy to come by nice folks and good customer service. Some may not like the trucks being so old, but those are the ones that last! I enjoyed it. Even the roll down windows. Some will never understand😂 I appreciate you guys…. thank you!
Shenella R.The Kernersville's Uhaul staff are TOP KNOTCH!! The men were so friendly and helpful, I truly could not have asked for anything more! This has been the BEST service I have ever received at a Uhaul facility.
HEATHER B.I had dropped off previous rentals at the Marshall St, Winston location, but this is a so much easier location to get into.
Jeffrey V.The staff was very nice and professional. Everything was a smooth transition. I will be back to use this company again.
kimberly W.This was the easiest part of my move! Just dropped off the truck, turned in the key, and left. Everyone was very friendly and helpful
Patsy G.Another great experience here. You can count on this location.
James H.George was very helpful.
Jose M.Keep up the great job I love this location I use it all the time thanks
Joyce H.It was a good experience. The on-line rep told me the only trailer hook-up was a 4 pin. The actual vehicle had a 4 and a 7 pin trailer hook-up. I bought an adapter when it was not needed. Also, there was no information on the ball and tongue size on-line. The truck was excellent, well equipped and very clean. The billing was exactly what I expected which is nice. If I have the same need in the future, I will be back. Thank you.
sam H.Excellent
Christie Y.That location was the best uhaul in all my years of moving.
Quantres G.I was quoted .89 per mile and was charged $1.09 per mile?
Stan J.Did late not drop off. Called next morning to report issues with truck.
Chris B.Everything was great!
Debbie W.First, of all their were maintenance lights on on the truck. The operator stated not to worry about it. They checked and everything was good. I specifically explained the item I was picking up along with providing the measurements. I asked twice and the representative said she checked with her calculator. When I went to pick up the item, it wouldn't fit in the truck. I wasted valuable time and money! My husband ended up hauling the item on his truck. We returned the truck with a full tank of gas. Then, they stared we owed 16.00 on the truck. Now, on my email, I am showing a bil for $46 and change. This was a horrible experience! Respectfully, Dr. Donna Price Merrills
Donna P.Excellent service! The staff members were friendly and professional. I will definitely use this location for any future moving needs.
Benita W.I was glad to know what UHaul offered in terms of rental transport. The staff were very helpful and friendly and will without question be a returning customer
Stephen M.Customer service was great, answered all my questions,,the rental was easy & clear to understand,,got my uhaul for 24hrs & just what I needed,will definitely use them again if needed! Very satisfied.
Paula B.Overall great experience. I rented a 10' truck for 5 hours. Easy to reserve and check in online. The whole exchange, from reservation to pick up only took about 10 minutes. The truck was even fairly fuel efficient for the size (total trip ~35 miles through the city and used about 2.33 gallons! I expected double that lol). Highly recommend for getting moved without breaking the bank.
Ashley W.Excellent people to deal with. Very friendly and I would definitely refer family and friends Emmet Ramsay
Emmet R.Best place and experience one could expect. People at this location seem to go overboard to take care of me when I rent equipment from them.
Robert R.Apparently they unlocked the door early and I inadvertently interrupted their prayer meeting. Was yelled at to leave and come back at 9am. It was 8:55 when I entered.
Mark T.Agent should have mentioned to me to find someone else to do the job, I'm too old. It was all good from your end.
Barry B.Make sure the trailers do not need maintenance before renting
Timothy S.I've been dealing with George for many years and he has always been a pleasure to deal with and he's very knowledgeable of the system and services, what else can you ask for these days.
Albert A.Only rented a tow dolly to move some cars to storage... no issues with equipment. Will be renting again soon.
Terence L.The entire transaction went smoothly. Everyone there was polite and friendly.
mark K.The inside of the cab was very worn with torn seat interior and missing material on the radio controls.
John W.These folks are fabulous! You won't go wrong doing business here. They're friendly, knowledgeable and expedient. We will definitely use them for any and all future needs.
Sandra T P.These people are awesome! From the time I entered the store and was warmly greeted and offered coffee, to the time my business was completed, they were great! And after having just traveled 12 hours it made for a wonderful experience! 5 star all the way!!!
Sandra P.Staff was very friendly and helpful
Paul J.excellent people to deal with, and very friendly. The lady and gentleman who took care of me treated me like family. Real customer service as a lot of places could take some lessons for these folks on customer service. Will highly recommend this store to anyone who asks me where to rent a truck.
Emmet R.