Customer Reviews for Access Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

When I picked up the U-haul I tried to use the app to pick up the vehicle and kept crashing. It ultimately took 40 minutes to get through the app. The onsite business had a sign on the door of who to call for help and nobody picked up. After calling U-haul directly the agent was unhelpful and I was ultimately able to get through the app on my own. When I got the U-haul key and tried to start, it had a bad battery and would not start. I had to go back home get jumper cables and jump the truck myself. Highly dissatisfied with the process, the app, and a dead truck battery.

Rating:

3.0

We rented a truck for anaconda MT and about 18 hours before we're supposed to pick up I get a call that there are no trucks in the area. People are already in anaconda from Boise ID. Picked up using the 24/7 in Missoula since it was the closest and it was very painful. The app did not give time the option to pick up. So I had to call the 1-800 number which took over an hour. I would not recommend using this option. Also I would find a different moving option if given the chance once the rental location was changed on such short notice.

Rating:

5.0

Truck was dropped off to access storage for my use cab was full of crumbs . Truck only had quarter tank of full so right out the gate I had to add fuel before I was even able to start my move. Very very disappointed with the truck. Access storage was great to work with very apologetic about the truck.

Rating:

5.0

fast and efficient. great customer service.

Rating:

5.0

Very nice peeps

Rating:

4.0

Better signage...very hard to find office.

Rating:

5.0

Very impressed. Good customer service I will be using them again

Rating:

5.0

really nice people

Rating:

4.0

Person was great help.