Customer Reviews for Access Storage
(U-Haul Neighborhood Dealer)

35 reviews

7648 Thornton Dr   Missoula, MT 59808

(406) 552-0445

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(406) 552-0445

7648 Thornton Dr
Missoula, MT 59808

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
1.0

When I picked up the U-haul I tried to use the app to pick up the vehicle and kept crashing. It ultimately took 40 minutes to get through the app. The onsite business had a sign on the door of who to call for help and nobody picked up. After calling U-haul directly the agent was unhelpful and I was ultimately able to get through the app on my own. When I got the U-haul key and tried to start, it had a bad battery and would not start. I had to go back home get jumper cables and jump the truck myself. Highly dissatisfied with the process, the app, and a dead truck battery.

Leopoldo C. 
Rating:
3.0

We rented a truck for anaconda MT and about 18 hours before we're supposed to pick up I get a call that there are no trucks in the area. People are already in anaconda from Boise ID. Picked up using the 24/7 in Missoula since it was the closest and it was very painful. The app did not give time the option to pick up. So I had to call the 1-800 number which took over an hour. I would not recommend using this option. Also I would find a different moving option if given the chance once the rental location was changed on such short notice.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

KEN D. 
Rating:
5.0

Truck was dropped off to access storage for my use cab was full of crumbs . Truck only had quarter tank of full so right out the gate I had to add fuel before I was even able to start my move. Very very disappointed with the truck. Access storage was great to work with very apologetic about the truck.

Sam N. 
Rating:
5.0

fast and efficient. great customer service.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

ROXANNA A. 
Rating:
5.0

Very nice peeps

Roland W. 
Rating:
4.0

Better signage...very hard to find office.

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Very impressed. Good customer service I will be using them again

KENNETH C T. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

really nice people

james D. 
Rating:
5.0

Customer did not leave a comment.

Margaret R. 
Rating:
5.0

Customer did not leave a comment.

Mikal-Anne C. 
Rating:
4.0

Person was great help.

Bret M. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top