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Steven E
Customer Reviews for Access Towing & Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given damaged equipment with only a quarter tank of gas. I only drove 97.2 miles and my rate was $89 for up to a hundred miles for 6 hours. I returned the equipment to where I got it from after 4 hours in the same condition I received it and somehow I was charged over $200 for my rental. I called the store they told me to call customer service for them to rectify. I called customer service and they put me on hold to try reaching out to the store. The store did not pick up. I have since disputed it with my bank and waiting on a resolution.
Tijee WI thought I was going to get the 15 pesos of insurance back in case of an accident and I wasn't back
Jose SThe person I gave the U-Haul back to charged me for returning the truck 7/8ths full even though I have a receipt from the gas station showing I purchased gas less than 20 minutes before check in. I called U-Haul customer service & showed them pictures of the tank full & even one of the guy taking a picture of the picture. The representative refunded my money ASAP & said he would be getting a big strike against him.
Justin KHave equipment at the location I reserved it at. You say sorry for the inconvenience yet it's apparent that you aren't concerned with my inconvenience otherwise it would've been where we agreed. This pick up location is terrible. Also they have zero supplies. Even sent me off with no lights since they couldn't sell me an adapter yet the beautiful uhaul store a quarter mile away was awesome and very helpful. Unit was given to me dented with non working marker lights
Brian UNo communication, called to confirm when no email was received prior to pickup. Moved ‘location to new pickup location away from reserved location where my storage locker was located. No one was available at pickup time, their late arrival delayed me an hour.’ Definitely up,to past U-Haul performances.
DANIEL J