Nice location. Easy drop off as always
JAMES W
Customer Reviews for Ace Hardware 656
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
App crashed. Unsure how to proceed. Had to ask staff
James WPickup was at a ACE Hardware and not a U-Haul store so services the location can offer can only go so far.
DuRae FEasy pick up, but gas tank was only half full
Mike TThis is not the drop off that was specified when I rented. I was told the convenient store on Big Hollow Rd. I dropped it there they were not helpful, they didn't look at my paperwork or offer to give me a copy. They also did not explain the process.
BOB BIt was Ace Hardware, not UHaul. Nothing in the paperwork said Ace Hardware. The "manager?" was totally incompetant. It resulted in my leaving the trailer in front of Ace's door. They never even asked my name!
Robert ANot much to say. Dropped the trailer in an easily accessible parking lot. This location offered after hours drop off.
Gary BMy final comment has nothing to do with the locations. This experience was very frustrating because my pickup location change the times. The last time was 54 minutes before I was supposed to pickup. Additionally, I only got 23 hours for my one day one way. I picked up at 2pm, but had to return by 1pm the next day. When did a day go from 24 hours to 23?
BRANDON GI like the people at Ace Hardware when I shop there. However it took approximately 40 mins. This was too long, especially since I had already completed online check in.
RYAN CReserving online was easy. My pickup location was changed at the last minute since a truck wasn’t available at the location I requested. Pickup was easy. The truck was fairly new and very clean. I did get charged for not refilling the gas all the way even though we did. When we registered the gas amount at drop off it was a little deceiving because it asked more specific information than what the truck gives you, which made it a little off. Other than that I would recommend uhaul.
Steven MMy UHaul was easy to locate and was parked in a great location away from other cars / customers. The 24/7 pick-up was simple and quick!
Heather C