Customer Reviews for Ace Hardware 662
(U-Haul Neighborhood Dealer)

66 reviews

2811 W Kirby Ave   Champaign, IL 61821

(217) 903-5106

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 6 pm
Special Operating Hours
  • 5/31/2021: 10:00 am - 4:00 pm

Services at this Location:

Contact Us

(217) 903-5106

2811 W Kirby Ave
Champaign, IL 61821

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 6 pm
Special Operating Hours
  • 5/31/2021: 10:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Tyrone P. 
Rating:
5.0

Customer did not leave a comment.

ANJELA B. 
Rating:
5.0

Customer did not leave a comment.

Xun Y. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

brianna F. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Quick and easy dropoff, even with the mistakes being made by the people we picked up the trailer from.

Tyler H. 
Rating:
5.0

This was a quick use rental that happened at the last minute. We were able to get a great vehicle, right away with no problems. Staff was helpful and knowledgeable, great service.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Angie D. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Maung M. 
Rating:
5.0

Process went smoothly & impressed how reasonable prices were!

MCKENZIE E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Very friendly and they went above and beyond...

ALAN D. 
Rating:
4.0

WINSHIELD hard to see out of because of too many bugs splattered all over it and just dirty. Inside the van was very clean from what I could see. otherwise everything went just fine.

sharon P. 
Rating:
3.0

selected 24/7 option but didn't work. Still need to go the counter to pickup the truck.

Chen W. 
Rating:
5.0

Customer did not leave a comment.

Sam N. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Rolando A. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
3.0

Customer did not leave a comment.

Alain D. 
Rating:
5.0

Customer did not leave a comment.

Jeanette W. 
Rating:
5.0

Everything was just perfect for me.

Guadalupe L. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Randy at Ace was very helpful and thorough with trailer pickup. Could not have been better.

Hale T. 
Rating:
5.0

Very efficient and friendly staff

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Mitzi G. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Phillip Y. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Ewa B. 
Rating:
5.0

Again hand help computer difficult to work w. At check out an unknown $28 charge showed up. The tech needed assistance from 2 levels up to delete it. The tech however was great to work w and tried his best to resolve the issue.

steven W. 
Rating:
5.0

Everything was great!

Katherine V. 
Rating:
5.0

The person that runs the uhaul department at the Ace Hardware in Champaign was outstanding. Super nice on the phone and extremely helpful!

Julia S. 
Rating:
5.0

Customer did not leave a comment.

Tianhui Z. 
Rating:
5.0

Customer did not leave a comment.

Samantha I. 
Rating:
5.0

Honestly there is nothing wrong with how things are being ran.. the service was great and accurate, the workers were polite and very knowledgeable about everything I asked, they were very patient and sincere and made me feel very comfortable..

JOSEPH K. 
Rating:
5.0

The service was quick and the truck was clean! Definitely recommend renting at this location.

TONY T. 
Rating:
3.0

The online return process didn't give any information on how to return the rented furniture pads

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Leonard R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

There was no hand truck which I had requested.

John S. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Everything was quick, easy and convenient. No changes that I can think of.

Ricardo L. 
Rating:
5.0

I work at a uhaul center so I know what uhaul's standards are and these folks where aweome! My trailer was clean and well maintained. Folks there where very knowledgeable about my equipment and safety. Great dealer!

Dustin V. 
Rating:
5.0

Customer did not leave a comment.

Sarah T. 
Rating:
3.0

Make sure that the truck is checked in and ready to go by the time the customer arrives. I had to wait 20 minutes for the representative to check in the vehicle that I had reserved three days in advance. Also, the app wouldn't allow me to check in when I arrived at the location; I kept getting an error saying I didn't enter my birth date and driver's license expiration date, even though I did.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

Lindsey S. 
Rating:
5.0

people at Ace Hardware are top notch

Loren M. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Impressed that they had a curbside procedure so I could just drop off the truck and drop the keys in the locked bin.

Chester H. 
Rating:
5.0

The website wasnt working correctly. I was fortunate enough to return the truck when the location was still open and the employee was awesome! He graciously checked it in manually even though he didn't have to!

Jeffrey A. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Very friendly and helpful

Gary S. 
Rating:
5.0

Customer did not leave a comment.

ravi R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top