There was some issues checking and and out. Took a while to check out, because the system thought that the previous person still had the car out. On return, couldn't use the app, because it had issues taking/saving the pictures.WESLEY K.
Customer Reviews for Ace Hardware 677
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy, friendly serviceThomas K.
Have clearer signage of where to inquire or locate the proper desk for U-haul business. It is close to the hardware's checkout register & when busy there the person didn't need one more person to deal with nor does a uHaul customer need to stand through a line to learn he should be one desk over where there never was a line at all.Gary D.
I was very pleased with the service I received from Tony and Alex today. Thanks for all the assistance you provided!Wilfredo L.
Staff was super helpful!!!!Jeff T.
Customer did not leave a comment.JEFFREY S.
I selected "Mobile Pick Up" on your website, but when I came to this location "Ace Hardware 677, 2540 Allen Blvd", the app did not allow me to pick up at all! I had to find the staff in the store. Also I did not select "Damage protection" on line, but the staff changed my order and added it in my receipt.Minjie S.
Nothing with the location. My issue is I was unable to book the Uhaul for long than 24hrs unless I wanted to pay for 2 days when I needed it for 28 hrs. I was charged another $60 for for 4 hrs when I paid $80 for the 24hrs. Very irritating. I will just pay a moving company next time. I am done with uhaulMason J.
Checking in took a half hour. When I returned the truck I was waiting 15 minutes for the person at ACE hardware in Middleton WI to come check me back in. I ended up leaving and dropping the keys in the drop box. Very poor customer serviceWILLIAM H.
Customer did not leave a comment.Emilee B.
They were not certified yet to accept trucks, not their fault it was yours.Lee M.
Customer did not leave a comment.Theodore L.