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Janet B
Customer Reviews for Ace Hardware 677
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you everyone! 💪👍💥💨
Vitale JNothing.the truck floor was dirty but to be expected due to the weather. Associate was very nice . Glad to see there still is nice people in the world!!
Michelle SGive them their deposit back
Latesha PThe Customer Service Representative was Great. I would recommend them to everyone.
sandra thoped the guy would look.at the truck, he sent me out to get mileage.
Brian KThe only reason I give it average is because Chris was totally incompetent. The other people at Ace were great but Chris was the main person I was dealing with and he had no idea what he was doing with communication.
Todd RThe staff was very quick and accommodating and the vehicle was in great shape. Would definitely reccomend.
Matthew ZLori was more then accommodative really great experiance
Harsha KI reserved a 20' truck at this location, and specifically did in person pick up because I know the online pick up is a nightmare. The day before my pick up, I get an email it was automatically switched to online pick up. The pick up online took literally over 30 minutes to go through everything. I finally get the code to open my key box, and no key! So I had to go inside and to my surprise there was someone there for u-haul. Which if someone was actually there, why was my in person pick up switched to online? I had to deal with him for about another 30 minutes, he thought the truck wasn't even on the property, when I had seen and verified the number on the truck. Finally get all set, I open the truck and the back was FILTHY! I know u-haul charges for not cleaning out the back, but clearly u-haul didn't clean it either. I was at the u-haul place over an hour, and was already in a hurry so I just left. Returning it was also long but that's because the online check in is a joke. Then I get charged more then I was supposed, and I have reached out twice via email, to an email I was sent with my receipt. It says contact us if you had an issues or questions. Been almost 2 weeks and haven't heard a damn thing, BIG SURPRISE! Never ever using this location again. They just shouldn't even have u-hauls. Terrible experience.
Rachel CService was excellent( I have absolutely no complaints!!
HELEN WWas charged a fuel charge. Drive 23 miles, and put a gallon and 1/2 in tank before returning at gas station next to store. Called customer service. They had no pictures of a ful tank before and I didn my have one of after. Not happy to get a $35 extra charge when I put gas in that vehicle before returning
Dan HTwo problems. Truck did not have a tow hitch. I had to rectify the issue myself by stopping at uhaul Verona Rd. Kudos to Verona Rd for quick service. Secondly uhaul online automation really sucks. It is supposed to send lock box code - did not. I hear that happens all the time. Way too many requests for pictures and making the customer do the work. This was my experience on checkout and check-in
ARTHUR Pexceptionally exceptionally helpful and friendly. Helped us in every way. Good locational staff made sure we understood this vehicle
Mary KThe only issue I have is when my son went to pick up the equipment, he got delayed by an hour due to a computer not working and extra phone calls that needed to be made. Outside of that, everyone was helpful. It was a good central location for him to pick up the equipment and return it.
Tyler PThis is a mobile pick up only site. I struggled getting the lock open to retrieve my key and no one was there to help. The dolly and blankets I ordered were not in the van, and there was no one there to help. The employee of the hardware store was very kind, but there was nothing she could do for me. I ended up leaving an hour after I planned because of these problems.
JENNIFER SI was not aware of the charges and it was not explained to me in a manner that I would understand
Michael QMuch better than other locations in town that I have been to.
Erik OStaff was very friendly, helpful and professional. Great experience!
James SNothing everything was great!
Michelle SExcellent Customer Service
Sandra MTwo differ quotes. Personal could not answer a simple question about the rental. Contract states different rental amount and mileage amount. Uhaul customer service treated me like I was an idiot. Stopped at a stop sign while driving the truck and garbage including alcoholic bottles flew out from under the seat. Wrong mileage I was charged for. I was blown off and will never use uhaul again nor go into and spend my money at that ace hardware! Extremely disappointed.
Renee GThe service advisory who helped us was outstanding!
JUDY HNo cell phone service Took 30 min to drop truck off and finish the process on the mobile app
Andrew HNone.
Ayele DThere were some issues based on pick up (see above) that the personnel at drop off were able to correct for me. The staff at drop off were more professional and listened to my concerns.
Anne KVery well run, hard to think of any significant improvements.
Martin NIncorrect invoice
Nikunj MJosh at Ace Hardware in Middleton, WA was great
Steve GWent to pick up trailer in Mazomanie, WI (where our reservation was suppose to be) and they did not have a trailer! The lady at Mazo hardware location called around and found us a trailer in Middleton which was 22 miles further away. This was not a good experience with U-Haul
Kim WThe customer service agent was great, curtuous, friendly, and thorough. Thank you
NABIL HExcellent experience overall. Vehicle was in great condition. Process was very smooth.
Michael KStaff were very responsive and helpful.
Mark Mexcellente services
Angie gI found Tony at the Ace Hardware in Middleton Wisconsin a wonderful person to work with to get this U-Haul squared away! Thank you very much
Camille BThe mobile return sucks! It wouldn't upload the picture of the odometer and gas gauge.
Brian VStaff there was great and very helpful
Tess BWe rented a van for a small move. We went about 480 miles. The experience using the van was good, but I did feel it was a bit pricey. Rather than give us a full tank when renting it, it was a bit over half a tank. You have to return it the same or above or they charge you. Its a bit hard to get it just slightly over half a tank. We were also quoted the first 300 miles are free, but when we went to pick it up it was only 125. Hmmm, at that point it was too late, we needed it and didn't have time to argue. Other than that, I would rent it again.
Roderick PReally easy drop off.
Nick DThey were efficient, kind, knowledgeable, and the van was clean and worked great. It's exactly what I need from a rental experience. I rent often for my company and I will be using this as my primary rental location.
Marguerite L