They were very professional and made it easy.Shann W.
Customer Reviews for Ace Hardware Buhl
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Hollie P.
Customer did not leave a comment.Brian L.
The people that were on shift at the time were not trained to facilitate U-Haul rentals. They did what they could to help me, and in the end they got the job done. I would like to see them get more support to help your customers.Kenneth W.
They were great!Martin F.
Great customer service, backed the trailer up for me!Wendy F.
We waited at least 15 minutes to just get a uhaul appliance cart. Then we went to return and they couldn't get the computer to work. Had to wait at least 1/2 hour. Will never use them again..Peggy P.
This place was a joke! I reserved AND paid for a 10 footer. This location called me and told me that they rented out my 10 footer and didnt have another. So they sent me to Twin Falls (1 and q5 minutes away) for a 15 footer. On the way to pick up the 15 foot, the office in Twin Falls calls me and told me they do not have a 15 footer. So they sent me to a town called Buhl for a 20 footer!! I dod the calculations and ended up spending over $600 extra in gas for their screw up! I will not be recomending Uhaul to anyone and will never use them again.Ashley C.
Customer did not leave a comment.Patricia C.
Charge milage same rate regardless of one way or round trip. New scheduling software seems difficult for all reps at pickup/drop off locations.RICHARD S.
Excellent service from Rick and Ken.James P.
Scheduling computer/phone interface seems very difficult for EVERYONE to use. Needs a back/undo hot button. Took an hour to reserve the truck.Richard S.
the emails made it sound that the drop-off would be hassle-free and that it wouldn't be anything needed but taking a picture. The employee was helpful but I had to wait around while they looked at things.Mike K.
Very personable, went out of his way to accommodate. Highly recommendJeff N.
Customer did not leave a comment.Christopher W.
Great experience ! Thank you!Diana R.
Customer did not leave a comment.jane O.
Customer did not leave a comment.Robert P.
Again, everyone was helpful and took care of everything in a quick order.Leslie M.
Representatives were great and very helpful. Truck was easy to drive and it was a great help.Sandra C.
Customer did not leave a comment.Helen D.
They did not have the equipment we reserved, truck was dirty when we got itStetson C.
There was poor communication between the employees. When I went to return my rental at the same location I picked up at, they could not explain why my final bill was higher than expected. I was referred to speak with the manager. When we spoke he was rude and condescending. I will not be recommending or returningkristen A.