Customer did not leave a comment.CHRISTOPHER L.
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your check out process needs to be redone. You require the customer to take a picture of their drivers license after receiving a text message from U-Haul. The problem with this is, that location has very bad cell service so you have to stand outside and wait for the text to come through before taking a picture of your drivers license and submitting it to your system in order to check out one of your trucks. I would recommend putting in a scanning device for the drivers license.DANIEL M.
Guy who rang me up, checked me out was fantastic!! Chatty but not too much.. personable and knowledgeable.. not sure of his name thoughMICHELLE M.
The agent worked hard to ensure that everything was correct with my contract, and with the trailer. He was polite and knowledgeable.PERRY D.
Waited 30 minutes to try to check in. Person ahead of me bad phone service and couldn't send and relieve his emails. Bad uhaul computer system people at ace where great. But u haul system bad won't use this location againKevin W.
you provided the incorrect trailerKevin O.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Michael L.
Nothing I can think of now.DOUGLAS O.