Customer Reviews for Ace Self Storage
(U-Haul Neighborhood Dealer)

937 reviews

1416 Riverside Dr   Mount Vernon, WA 98273
(***Lunch is from 2pm to 3pm Daily***)

(360) 424-4724

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/21/2022: 11:00 am - 4:00 pm
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(360) 424-4724

1416 Riverside Dr
Mount Vernon, WA 98273
(***Lunch is from 2pm to 3pm Daily***)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/21/2022: 11:00 am - 4:00 pm
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service!

Richard H. 
Rating:
5.0

Excellent service, good people.

glen J. 
Rating:
5.0

kim is always very polite and helpful

lori H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The employee at the store was excellent. She was friendly, accommodating, and professional. I will definitely come back.

patrick W. 
Rating:
5.0

Was great

John R. 
Rating:
5.0

The associate (can't remember their name) was super nice and taught me how to hook up the trailer and helped get it back into its parking spot upon return. Thank you!

Mandy S. 
Rating:
5.0

Kim was amazing and a huge help!

Billy A. 
Rating:
5.0

Thank you. I will return.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Excellent service! Thank you!

david Z. 
Rating:
5.0

The best, will continue to use

John R. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
5.0

I recommend, great service end friendly…. Good customer service

sergio R. 
Rating:
4.0

Your return website is difficult to use, often boots you out in the middle of the return process and took me almost a half hour to complete because of the amount of times I had to restart.

Amber R. 
Rating:
3.0

Customer did not leave a comment.

Christina O. 
Rating:
4.0

Attended had warmed vehicle for us. That was very kind since it was a chilly morning.

Giuseppe G. 
Rating:
5.0

Kim was spectacular. My original pick up was to be in another town. She called me two days ahead of time to let me know I would have to drive 25 miles to get my trailer which allowed me time to prepare. When I arrived, she greeted me while helping the people returning their trailer. We went inside and paperwork was done expeditiously. Went outside and she hooked up trailer before I had the contract in the glove box. You should video tape her in action and use as a training video for all employees.

Charles L. 
Rating:
3.0

Get that girl a bigger shop to work out of.

matthew K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

No improvements necessary, the rep was engaging, answered all questions and provided EXCELLENT customer service.

andrew S. 
Rating:
3.0

Customer did not leave a comment.

Daren J. 
Rating:
5.0

There isn't room in this review but I wanted to say the people on phone for Uhaul were very nice to me. Uhaul did not have truck I rented at LAST minute. People On phone tried hard to help me. They helped again when no dolly. Over all each time I called they were on top of it. You need to add them in your review. I was unhappy not getting truck I ordered and dirty blankets. Wipers blades on truck were HORRIBLE made lots of noise. Need new blades. Over all it worked out. Thank you. Very expensive truck to rent.

Acacia K. 
Rating:
5.0

We are very happy with Ace and highly recommend them to anyone in need of storage.

Thomas S.  |  Overall Experience 
Rating:
2.0

I picked up a truck that had to be returned by 5 pm. The sign said they closed at 5:30. Another customer came too. I tried calling the number. I just saw a text message that i needed to check truck before I leave and how to check the truck back in. I couldn't figure out how to check the truck in. I had to call customer service. My car got hit in the parking lot sometime while it was in your parking lot. I had an out of town funeral and just got back. I have not been able to talk to anyone as I have been driving the past couple of days. Do you have cameras at the location? I'm not calling my insurance. I paid insurance on the truck I rented from you. I hope my car is covered in your parking lot

Penny L. 
Rating:
5.0

Customer did not leave a comment.

Kieran S. 
Rating:
5.0

The female worker is so great to work with.

Doug K. 
Rating:
4.0

Make the smart phone connection easier to navigate

Christopher A. 
Rating:
5.0

Better office for the U-Haul employee

James W. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Attendant was very helpful getting my trailer connected and getting me on my way quickly; will definitely come here next time.

Eric J. 
Rating:
5.0

Was easy and friendly.

Jenee G. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
4.0

Customer did not leave a comment.

Fred W. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Very easy process, and pleasant attendant.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

tim S. 
Rating:
4.0

The staff were professional and very helpful.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

$19.95 on the side of the van as a rate is misleading advertising. It frames you as untrustworthy.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

BUTCH LEON G. 
Rating:
5.0

Learned my lesson. Way, way to expensive. Never again

CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Great service

Della D. 
Rating:
5.0

Customer did not leave a comment.

Clarence P. 
Rating:
5.0

The person who handled the reservation (Kim) was awesome. Very helpful over the phone arranging pick up, at pick-up, and for the return. You should make sure she stays with your organization.

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Lowell K. 
Rating:
5.0

Nothing to improve. The young lady there was super helpful and made the transaction a pleasure Thank you!

David S. 
Rating:
5.0

Kim was efficient and made the whole rental experience, pickup and return, easy and trouble free.

robin P. 
Rating:
5.0

Staff was very helpful and it was greatly appreciated. Great location, equipment was also in great condition and reliable.

eric R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Best place to rent equipment! Kim is so helpful!!

Judy G. 
Rating:
5.0

Customer did not leave a comment.

alberto R. 
Rating:
5.0

Customer did not leave a comment.

Allan F. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Excellent assist by on-site employee.

Arboth R. 
Rating:
5.0

Nothing... Great customer service.

kestin L. 
Rating:
5.0

The attendant was extremely helpful. You could improve service by doing discounts on weekly rentals.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Allan F. 
Rating:
3.0

Customer did not leave a comment.

Christian R. 
Rating:
3.0

They had the trailer that I was in need of. Unit was in good condition and clean. Serve the purpose. Good customer service. By the young lady that was there. Would recommend.

Dan A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Everyone very friendly.

Ferrel W. 
Rating:
5.0

The staff person had the truck ready to go, handled the paperwork quickly, and provided useful tips to make things easier for me. Friendly and helpful. Thank you!

Ron L. 
Rating:
5.0

Fantastic agent. Very friendly and thorough.

Steven C. 
Rating:
5.0

I do not remember name of wonderful young lady who helped me. She is awesome. More of her would be a good thing for u hail. As my wife and I have rented 5 in last year at several locations. Nobody even comes close to her customer service and genuine kindness. Thanks U-Haul ..

Bjorn J. 
Rating:
3.0

Customer did not leave a comment.

Vincent M. 
Rating:
1.0

This owner of ACE U-haul did not deal with us fairly per price. She had a horrible attitude with us and she overcharged us. I will never use this U-haul location again. As a result of this horrible woman, I may never us U-Haul again.

NANCY R. 
Rating:
5.0

I also want to give an excellent rating to the facility manager Kim for her friendly and helpful service. Thank you!!!

john P. 
Rating:
5.0

Excellent Service and representative!!!!

Susan L. 
Rating:
5.0

Young woman who was working was excellent, friendly and efficient. Truck was ready, parked sensibly and clean. Thank you!

Miya C. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

maximilian L. 
Rating:
5.0

Checked the truck in online, the onsite personal was on lunch.

Clayton M. 
Rating:
5.0

Customer did not leave a comment.

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
1.0

I rented for one day with an optional 2day… I called and canceled the 2nd day cause I only had it for 8hours and they said I would be charged for one day rental which was fine… they ended up charging me for 2day rental ….. so I called customer service and waited over an hour to dispute $25 over charge…

chris A. 
Rating:
5.0

Customer did not leave a comment.

Clive B. 
Rating:
5.0

The customer service was excellent this is where I will go next time I need I need a uhaul

Teresa W. 
Rating:
5.0

Best service. The rep was knowledgeable and helpful.

Amanda H. 
Rating:
5.0

Everything was great. The rep in the office at this location is fantastic. We rent at this location because of her great customer service.

Avis T. 
Rating:
5.0

Most painless rental experience to date. Fast and friendly.

Mick B. 
Rating:
5.0

Thank you! Fast, friendly, easy, helpful service. Made the day a breeze for us!

Mary K. 
Rating:
5.0

Customer did not leave a comment.

TERESA G. 
Rating:
5.0

Nothing- it was perfect and the staff were excellent

Tj L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

I was pleasantly surprised with how easy things were. Kim did an AMAZING job taking care of us and our crazy schedule. She was patient, professional and kind. Find more people like Kim!!! Easiest move ever! Thank you!

cole R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Great experience, Great on site person, very knowledgeable and friendly!

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Customer did not leave a comment.

matpusata M. 
Rating:
5.0

Ur prices are ridiculous

Gary F. 
Rating:
3.0

Customer did not leave a comment.

Forrest P. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Fantastic job, excellent employee who helped me!

Tim S. 
Rating:
4.0

your attendant was very helpful and made the rental a breeze

barry w.  |  Overall Experience 
Rating:
1.0

Thestorage facility would not accept the car because it is still not registered under my name. A bill of sale and receipts were faxed but no luck.

Privacy R.  |  First Impressions 
Rating:
5.0

Kim was very helpful, and i appreciate her committment to making sure we were satisfied.

Privacy R.  |  First Impressions 
Rating:
1.0

Phone was not answered once. Called several times over a 3 hour period. Office manager was preoccupied with personal matters outside the office when I arrived to signup. Not very professional.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top