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Cristine W
Customer Reviews for Ace Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements necessary. TERRIFIC customer service; friendly, timely, responsive, and very helpful. The truck was clean and well maintained. The pricing was very reasonable.
Jacqueline SGreat, friendly service! Keep doing what you're doing!
Hannelore SYour website is garbage and inaccurate. It took 3 reservations before I found a location the ACTUALLY had the unit even though the website claimed they all did. The first two times I got a phone call saying they couldn't fulfill my reservation. I had to go to a U-Haul way out of my way to get the unit I needed.
Dennis fKim was friendly and helpful. Was an easy transaction!
kirk lVery easy process
Kevin DIncredible customer service at the location. Nothing to improve on
brandon wConvince, a pleasant sales person, and the big one, a smile.
Wallace CKim makes this quick and easy
JENNIFER LChecking in was easy and timely.
John HThe business was just fine, but just one employee at the opening bell trying to help what ended up to be a line of customers. It wasn't the location's fault, but I was REALLY jerked around by Uhaul with my reservation. I reserved and contracted a location close to the house we were loading but was instead switched to another...and they were closed Sunday...my pick up day! After multiple phone calls to Uhaul Inc and hold times, I changed my pick up date to the next day, Monday. ZERO thanks or positive feedback to Uhaul reservations!
David RAttendant was awesome. Best rental experience ive had. Five Stars!!!
Louis PNo one was there for the return had to chase them down
STEPHEN YBoy did the mileage rates go up from the last time that I used UHaul! However, Ashton was AMAZING 👏 He got me the van that I wanted and he went out of his way to accommodate me from the beginning to the very end. What an excellent representative!
MICHELLE KKim handled the transaction, and that went pretty seamless. She did ask about any move needs like appliance hand truck, boxes, and blankets. She did verify if I wanted to use credit card on file. This was a same day turnaround so she also was great with return. Would definitely use again.
Sky BThank you for correcting the fuel pick up amount on pick up. It was a fun truck to drive. I like your system of taking pictures at drop off--- keep the sign on the door that says, read this before dropping off your keys. I had to straighten the vehicle in it's parking space and then the mileage gage went up one mile...but I had already submitted all the information. I spent a total of $66 on gas so thank you for the refund...paying it forward for your next customer. I will recommend and use your service again. Sincerely, Ginger
Ginger CThe lady that works there is a+ and should get an award
Will RAnother nice helpful person who knows their stuff. Will definitely use their services again
James CN/A
Jack MKim provides EXCEPTIONAL customer service from our first interactions over the phone, to picking up and dropping off the U-Haul truck. Kim is friendly, helpful, and professional. I highly recommend this location and will be a repeat customer.
Heather MKim does a great job taking care of her customers.
christy hThe customer service is excellent.
Kurt VThanks for the fast service
joe cThe person manning the office was so friendly yet professional - I felt very welcome but not obligated to chat. The truck was also very clean. Would definitely recommend this location to a friend.
Caitlyn ONothing. Employee was helpful when there was a glitch. Everything worked out smoothly. We were able to pick up key rather than do everything on our phone which looked way too complicated.
SUSAN GFast easy great service
Jesse MGreat customer service .
ingrid IKim did a great job. The whole process was very simple and turn key!
Katrina RFaster process for including military discount. Otherwise, great service and price.
Kenneth HKim was super helpful and professional. She is a real asset to U-Haul.
Stephen HThe attendant was excellent and answered all my questions.
BEAU BEvery time I pick up trailer, service is great!
Lorena CCustomer Service was excellent, with the local office rep Kim very knowledgeable and efficient. Uhaul needs to take better care of its equipment: the 10' truck was low on oil, not quite half full of gas, and had a low battery charge, and I was very glad I wasn't on a long haul.
Lisa MFriendly, helpful staff.
KATHERINE KThe person who helped udwas wonderful!
Roger KKim is super helpful and friendly.
Jamie TThe customer service at this location is exceptional. They are very friendly and helpful and know what they are doing.
Kurt VCustomer support was both personal yet professional at the local level which was a contrast with my experience attempting to register for a truck pick up without U-Haul staff support. After 30.min. of attempting after paying to register, I just called and spoke to Kim to say I was coming to get the truck. Extremely trusting experience attempting to register using my smart phone.
Dennis AThumbs Up
scott kKim is the reason I choose this location. She is friendly and proficient.
John ACustomer service was amazing, best uhaul location I’ve used to date.
Christina Si was a little confused about what to do if i arrived at the rental location during closed hours ...
stephen BI always recommend this U-Haul location to anyone who asks me about which one I use. It is conveniently located and its proximity to the hardware store make it doubly convenient.
John WExcelente 👌
Bernardino LStaff member was particularly helpful, direct, and honest.
Gabriel LExcellent, fast and friendly service.
Christen MSuper easy and convenient. The attendant was very helpful.
JONATHON RStaff was great! As soon as I pulled up, my truck was ready! Very friendly staff.
Rayond RThe person receiving the U-Haul was very nice and helpful and great representative for the U-Haul company. This was a refreshing change from our initial interaction with the personnel in Maryland.
Charles CReally easy to rent and pay for. Friendly clerk. Everything just went so smoothly and without incident
kolton bKeep doing what you are doing, this was an easy move because of the service I received.
MELINDA HGreat experience as usual. The person working there is always efficient and very pleasant to work with. Excellent experience !!
Louis Kstaff at this location absolutely brilliant, very helpful! will rent from this location again. thank you
Shane TThe site had no personnel.
Burt PWe are very happy with Ace and highly recommend them to anyone in need of storage.
Thomas S | Overall Experienceyour attendant was very helpful and made the rental a breeze
barry w | Overall ExperienceThestorage facility would not accept the car because it is still not registered under my name. A bill of sale and receipts were faxed but no luck.
Privacy R | First ImpressionsKim was very helpful, and i appreciate her committment to making sure we were satisfied.
Privacy R | First ImpressionsPhone was not answered once. Called several times over a 3 hour period. Office manager was preoccupied with personal matters outside the office when I arrived to signup. Not very professional.
Privacy R | First Impressions