Customer Reviews for Ace Self Storage

Kim manages U Haul for Ace Storage in Mt. Vernon, WA. She does a great job. Always positive and helpful. Great customer service skills and a genuinely nice person.

Thank you!

Not all supplies were available Had to go to another place to get everything

No improvements necessary!

Kim the manager is phenomenal she treats me like a family member which i really appreciate. She made things easy and no hassle. Very respectful you guys should give her raise

.It was a quick check-in and a check-out. U-Haul personnel are friendly and professional.

Kim is great!

Attendant was polite and efficient. Experience was very pleasant over all. And the yard is located only five minutes from my home. This is and will continue to be my go-to place for rental vans.

Be more clear for digital check in during off hours. Plan on extra 15 minutes to go thru digital check in process and it never said I need another person to be ready to accept a call for verification.. when U-Haul called the person, they would not answer because the caller I'd did not say U-Haul, it was just about of state number that wary people should not answer. Fix this. I had to do this multiple times and warn my reference to pick up.

Kim was polite, professional and considerate in her care.

The inside of the U-Haul was filthy. It took two of us nearly and hour to clean the inside before we could use it. It definitely did not meet normal cleanliness standards - not even close to current COVID sanitation standards. Mechanically we had no problems.

I will probably not be using U-Haul in the future any longer. The local locations are fine however the corporate customer service has been terrible. I made an arrangement online and completed the process a month or so before the planned move. A week Before my pick up date I drove to the location to e sure my rental was set up. When I got there that location informed me that they no longer were associated with U-Haul. So I drove to the next closest location. At this second location they had difficulty locating my reservation. Eventually they did and we modified the details for the upcoming pick up. Around the end of business hours the day prior to my pick up U-Haul corporate send me a email telling me they have changed my pick up location to a town some 12-15 miles away. With this late message there is o way to actually talk to anybody about the confusion and this third Location. I proceed to the second location to find out U-Haul had canceled this location, and of course they did not have a truck that I wanted to rent. About two years ago I had a similar disappointing experience in a different town. Bottom line U-Hail has no problem making arrangements online only to then turn around with less than 24 hours simply switching locations. Last time it was an ADDITIONAL 45+ drive, each way, to pick up the truck. The only bright side is that I've decided to purchase my own truck. U-Haul is a great concept and as a company it has been around for a long time. But U-Haul's reservation/booking online system is a mess.

Kim does an outstanding job. Equipment is always clean. She is professional, helpfully and very competent.

check in sure took a long time. over 30 min. hum

Very happy with the facility, the equipment and Kim who went above and beyond in terms of customer service. We'll be renting another two, possibly three times in the next couple of weeks to complete our move and won't go anywhere else.

Kim does a great job.

This is my third time renting from Ace Storage. The manager was great, set up my trailer. Great service

I'm a repeat customer at this location. Always get great customer service! Will return again. Thank you!

Put More equipment in this area that is local only

Hold times are long and the app takes awhile to load

Wow - that check in software is QUICK to charge me $25 because the pickup needed a wipe down before the next customer uses it. I guess I didn't read the fine print that requires that I bring it back detailed. :-/

There was no cell reception for our iPhone and we could not check out any other way. We had to go home and get an android phone, drive all the way back, and do the check out. I found the check out experience to be too long and annoying-- too many steps, too many photos. The attendant would see the van in the a.m., so why take pictures? Seems redundant.

Fast, friendly, and easy! Thank you!

It worked out right, and very great service

The attendant was super helpful, cheerful, and polite. I couldn't have asked for better service!!!!

Easy and seamless drop off!

Nobody there!

Keep up the good work! Good service. Easy to get a truck on short notice. Inexpensive, but had no issues.

Amazing lady didn't even treat me any type of way for coming back late and even helped me take the trailer off and put it back. I will absolutely be back! THANK YOU !!!

The truck was in good working order, but it was extremely dirty and not sanitized.

We reserved online about 2 weeks before our move and the day we were going to pick up we received two updated emails changing the location pickup. Upon arrival they only had a 20' truck when we reserved a 26'. The person at the location (Kim) was great and tried her best to help accommodate us but we still had to make 2 trips instead of 1 for a local move. Overall very disappointed of the online reservation and will not be using uhaul in the future for any equipment we might need.

This is a smaller place but what sets it aside is the customer service. Kim knows her job well, is courteous and actually is there to help. If I ever need to move anything or need a truck I will go here first. Great experience every time.

I needed to extend my time twice and the young was most cooperative and very helpful!

Your on-line reservation process could use a tune-up. I would be embarrassed to run something like that! Flow from screen to screen is poor, identification of required data is not perfectly clear. If some of that is a Covid circumstance, OK, you deserve some slack. But if that's a long standing function, shame on you!

The unit I rented towed well, I enjoyed the ease of online pre-registering, which made check in a snap. The only complaint I have is the tires were / are marginal on tread depth. I would return and rent there again without a problem :)

Great service and help...thanks again

Everything went smoothly, from reservation and pick up to drop off, thank you!

Great customer service.

Everything went. Very well. Attendant was very efficient and personable.

thank you. nice place and employee.

LOVE renting from this location. Service is always EXCELLENT.

Very pleasant experience .

Great, friendly and knowledgeable service. Hassle free. Easy in and out.

The manager is keen to help and efficient.

I have used this business before at this location, the place is run efficiently, and incredibly professional. The manager there is really informative.

Didn't know that I needed to call ahead for a drop off.

Excellent service. Personable and professional staff. Right price.

Kim was very helpful! She helped find my reservation, set up our pick up and finished our return. It was a very smooth experience! Thank you Kim! Aloha

The employee at this location is always polite and pleasant to work with. Whenever we need Uhaul we always use this location. She is great!

The gal helping me was very friendly and helpful was a wow.

I don't care too much about the frills as far as the facility goes. It was convenient, they had the trailer I needed and the clerk was polite and helpful.

All was great. The young lady I dealt with was excellent! Very informative and courteous. I don't know her name but she worked the day shift on 12/18/19 at this location.

your attendant was very helpful and made the rental a breeze