Customer did not leave a comment.
Cristine W- Washington WA
- Mount Vernon
- 98273
Customer Reviews for Ace Self Storage
(U-Haul Neighborhood Dealer)
1416 Riverside Dr
Mount Vernon,
WA
98273
(***Lunch is from 2pm to 3pm Daily***, ***Location is unmanned during this time***)
(***Lunch is from 2pm to 3pm Daily***, ***Location is unmanned during this time***)
Services at this Location:
Contact Us
1416 Riverside DrMount Vernon, WA 98273
(***Lunch is from 2pm to 3pm Daily***, ***Location is unmanned during this time***)
Services at this Location:
Office Hours
- Mon-Fri: 9 am - 5:30 pm
- Sat: 8:30 am - 5:30 pm
- Sun: Closed
Special Operating Hours
- 7/4/2025: Closed
- 7/5/2025: 8:30 am - 3:00 pm
- 7/26/2025: 8:30 am - 1:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
No improvements necessary. TERRIFIC customer service; friendly, timely, responsive, and very helpful. The truck was clean and well maintained. The pricing was very reasonable.
Jacqueline S- Rating:
- 5.0
Great, friendly service! Keep doing what you're doing!
Hannelore S- Rating:
- 5.0
Customer did not leave a comment.
Cheryl D- Rating:
- 5.0
Your website is garbage and inaccurate. It took 3 reservations before I found a location the ACTUALLY had the unit even though the website claimed they all did. The first two times I got a phone call saying they couldn't fulfill my reservation. I had to go to a U-Haul way out of my way to get the unit I needed.
Dennis f- Rating:
- 5.0
Kim was friendly and helpful. Was an easy transaction!
kirk l- Rating:
- 5.0
Customer did not leave a comment.
Mary P- Rating:
- 5.0
Customer did not leave a comment.
TODD B- Rating:
- 5.0
Customer did not leave a comment.
Ryan R- Rating:
- 5.0
Customer did not leave a comment.
STEVEN S- Rating:
- 5.0
Customer did not leave a comment.
Troy C- Rating:
- 5.0
Customer did not leave a comment.
Troy C- Rating:
- 5.0
Very easy process
Kevin D- Rating:
- 5.0
Incredible customer service at the location. Nothing to improve on
brandon w- Rating:
- 5.0
Convince, a pleasant sales person, and the big one, a smile.
Wallace C- Rating:
- 5.0
Kim makes this quick and easy
JENNIFER L- Rating:
- 5.0
Checking in was easy and timely.
John H- Rating:
- 4.0
The business was just fine, but just one employee at the opening bell trying to help what ended up to be a line of customers. It wasn't the location's fault, but I was REALLY jerked around by Uhaul with my reservation. I reserved and contracted a location close to the house we were loading but was instead switched to another...and they were closed Sunday...my pick up day! After multiple phone calls to Uhaul Inc and hold times, I changed my pick up date to the next day, Monday. ZERO thanks or positive feedback to Uhaul reservations!
David R- Rating:
- 5.0
Attendant was awesome. Best rental experience ive had. Five Stars!!!
Louis P- Rating:
- 5.0
Customer did not leave a comment.
Leslie B- Rating:
- 3.0
No one was there for the return had to chase them down
STEPHEN Y- Rating:
- 5.0
Boy did the mileage rates go up from the last time that I used UHaul! However, Ashton was AMAZING 👏 He got me the van that I wanted and he went out of his way to accommodate me from the beginning to the very end. What an excellent representative!
MICHELLE K- Rating:
- 5.0
Customer did not leave a comment.
Larry T- Rating:
- 5.0
Customer did not leave a comment.
Ashely D- Rating:
- 5.0
Kim handled the transaction, and that went pretty seamless. She did ask about any move needs like appliance hand truck, boxes, and blankets. She did verify if I wanted to use credit card on file. This was a same day turnaround so she also was great with return. Would definitely use again.
Sky B- Rating:
- 5.0
Thank you for correcting the fuel pick up amount on pick up. It was a fun truck to drive. I like your system of taking pictures at drop off--- keep the sign on the door that says, read this before dropping off your keys. I had to straighten the vehicle in it's parking space and then the mileage gage went up one mile...but I had already submitted all the information. I spent a total of $66 on gas so thank you for the refund...paying it forward for your next customer. I will recommend and use your service again. Sincerely, Ginger
Ginger C- Rating:
- 5.0
Customer did not leave a comment.
Patrick C- Rating:
- 5.0
Customer did not leave a comment.
Chris M- Rating:
- 5.0
Customer did not leave a comment.
Jennifer D- Rating:
- 5.0
The lady that works there is a+ and should get an award
Will R- Rating:
- 5.0
Customer did not leave a comment.
KEN D- Rating:
- 3.0
Customer did not leave a comment.
Theresa G- Rating:
- 5.0
Another nice helpful person who knows their stuff. Will definitely use their services again
James C- Rating:
- 5.0
Customer did not leave a comment.
Jose M- Rating:
- 5.0
Customer did not leave a comment.
steve s- Rating:
- 5.0
N/A
Jack M- Rating:
- 5.0
Customer did not leave a comment.
Gary S- Rating:
- 5.0
Kim provides EXCEPTIONAL customer service from our first interactions over the phone, to picking up and dropping off the U-Haul truck. Kim is friendly, helpful, and professional. I highly recommend this location and will be a repeat customer.
Heather M- Rating:
- 5.0
Customer did not leave a comment.
David G- Rating:
- 5.0
Customer did not leave a comment.
Natasha C- Rating:
- 4.0
Kim does a great job taking care of her customers.
christy h- Rating:
- 5.0
The customer service is excellent.
Kurt V- Rating:
- 5.0
Thanks for the fast service
joe c- Rating:
- 5.0
The person manning the office was so friendly yet professional - I felt very welcome but not obligated to chat. The truck was also very clean. Would definitely recommend this location to a friend.
Caitlyn O- Rating:
- 5.0
Customer did not leave a comment.
Brice B- Rating:
- 5.0
Customer did not leave a comment.
Craig R- Rating:
- 5.0
Nothing. Employee was helpful when there was a glitch. Everything worked out smoothly. We were able to pick up key rather than do everything on our phone which looked way too complicated.
SUSAN G- Rating:
- 5.0
Customer did not leave a comment.
Adolfo T- Rating:
- 5.0
Fast easy great service
Jesse M- Rating:
- 4.0
Customer did not leave a comment.
Michele D- Rating:
- 5.0
Great customer service .
ingrid I- Rating:
- 5.0
Kim did a great job. The whole process was very simple and turn key!
Katrina R- Rating:
- 5.0
Customer did not leave a comment.
jeremy k- Rating:
- 5.0
Customer did not leave a comment.
deon m- Rating:
- 5.0
Faster process for including military discount. Otherwise, great service and price.
Kenneth H- Rating:
- 5.0
Customer did not leave a comment.
Kenneth R- Rating:
- 5.0
Kim was super helpful and professional. She is a real asset to U-Haul.
Stephen H- Rating:
- 5.0
The attendant was excellent and answered all my questions.
BEAU B- Rating:
- 5.0
Every time I pick up trailer, service is great!
Lorena C- Rating:
- 5.0
Customer did not leave a comment.
Katelin B- Rating:
- 5.0
Customer did not leave a comment.
Mary K- Rating:
- 5.0
Customer did not leave a comment.
LISBETH H- Rating:
- 4.0
Customer Service was excellent, with the local office rep Kim very knowledgeable and efficient. Uhaul needs to take better care of its equipment: the 10' truck was low on oil, not quite half full of gas, and had a low battery charge, and I was very glad I wasn't on a long haul.
Lisa M- Rating:
- 5.0
Customer did not leave a comment.
Lorena C- Rating:
- 5.0
Friendly, helpful staff.
KATHERINE K- Rating:
- 5.0
The person who helped udwas wonderful!
Roger K- Rating:
- 5.0
Kim is super helpful and friendly.
Jamie T- Rating:
- 5.0
The customer service at this location is exceptional. They are very friendly and helpful and know what they are doing.
Kurt V- Rating:
- 5.0
Customer support was both personal yet professional at the local level which was a contrast with my experience attempting to register for a truck pick up without U-Haul staff support. After 30.min. of attempting after paying to register, I just called and spoke to Kim to say I was coming to get the truck. Extremely trusting experience attempting to register using my smart phone.
Dennis A- Rating:
- 5.0
Customer did not leave a comment.
Melinda E- Rating:
- 5.0
Thumbs Up
scott k- Rating:
- 5.0
Kim is the reason I choose this location. She is friendly and proficient.
John A- Rating:
- 5.0
Customer service was amazing, best uhaul location I’ve used to date.
Christina S- Rating:
- 4.0
i was a little confused about what to do if i arrived at the rental location during closed hours ...
stephen B- Rating:
- 5.0
I always recommend this U-Haul location to anyone who asks me about which one I use. It is conveniently located and its proximity to the hardware store make it doubly convenient.
John W- Rating:
- 5.0
Excelente 👌
Bernardino L- Rating:
- 5.0
Customer did not leave a comment.
marion r- Rating:
- 5.0
Customer did not leave a comment.
Lorena C- Rating:
- 4.0
Customer did not leave a comment.
JERRY P- Rating:
- 5.0
Staff member was particularly helpful, direct, and honest.
Gabriel L- Rating:
- 5.0
Excellent, fast and friendly service.
Christen M- Rating:
- 5.0
Super easy and convenient. The attendant was very helpful.
JONATHON R- Rating:
- 5.0
Customer did not leave a comment.
Kevin G- Rating:
- 5.0
Customer did not leave a comment.
dean s- Rating:
- 3.0
Staff was great! As soon as I pulled up, my truck was ready! Very friendly staff.
Rayond R- Rating:
- 5.0
Customer did not leave a comment.
Robert J- Rating:
- 5.0
Customer did not leave a comment.
Andrea H- Rating:
- 4.0
Customer did not leave a comment.
Dean M- Rating:
- 5.0
The person receiving the U-Haul was very nice and helpful and great representative for the U-Haul company. This was a refreshing change from our initial interaction with the personnel in Maryland.
Charles C- Rating:
- 5.0
Really easy to rent and pay for. Friendly clerk. Everything just went so smoothly and without incident
kolton b- Rating:
- 5.0
Customer did not leave a comment.
Beverly H- Rating:
- 5.0
Keep doing what you are doing, this was an easy move because of the service I received.
MELINDA H- Rating:
- 5.0
Great experience as usual. The person working there is always efficient and very pleasant to work with. Excellent experience !!
Louis K- Rating:
- 5.0
staff at this location absolutely brilliant, very helpful! will rent from this location again. thank you
Shane T- Rating:
- 4.0
The site had no personnel.
Burt P- Rating:
- 4.0
Customer did not leave a comment.
Tom V- Rating:
- 5.0
Customer did not leave a comment.
kathryn g- Rating:
- 5.0
Customer did not leave a comment.
Eleanor G- Rating:
- 5.0
Customer did not leave a comment.
Catherine L- Rating:
- 5.0
Customer did not leave a comment.
Julian S- Rating:
- 5.0
We are very happy with Ace and highly recommend them to anyone in need of storage.
Thomas S | Overall Experience- Rating:
- 4.0
your attendant was very helpful and made the rental a breeze
barry w | Overall Experience- Rating:
- 1.0
Thestorage facility would not accept the car because it is still not registered under my name. A bill of sale and receipts were faxed but no luck.
Privacy R | First Impressions- Rating:
- 5.0
Kim was very helpful, and i appreciate her committment to making sure we were satisfied.
Privacy R | First Impressions- Rating:
- 1.0
Phone was not answered once. Called several times over a 3 hour period. Office manager was preoccupied with personal matters outside the office when I arrived to signup. Not very professional.
Privacy R | First ImpressionsAdditional Services at this Location
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