Customer did not leave a comment.Marie-Julie Z.
Customer Reviews for Ace Vacuums
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great day renting truck. Highly recommend this spotJIM P.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.FREDERICO M.
One of the axel is bent, resulting in shaking of the trailer while drivingCHRISTIAN MICHEL G.
The truck was clearly used by local professionals to work from. The front cab was completely filthy and not cleaned. The steering wheel was so bad it was sticky and missing chunks out of it and the seats were ripped. There was clothing and used face masks left inside from the previous renter. My wife had to drive separately it was so disgusting. The cargo area was filled with sawdust that I had to use a leaf blower to clean out. I will never recommend this place to anyone.Gilbert N.
Excellent experience. Extremely accommodating and helpful. Thank you and see you soon.GREGORY ALAN M.
They opened 10 minutes late leaving me waiting. I had to call to confirm I was at the right location. They I was directed to a location 5 minutes away to retrieve the U-Haul, only to find out that it wasn't at the location I was directed to. There was a discrepancy on the contract with respect to the gas amount at pickup. It was off by 1/4 tank. The manager was gracious and even offered his discount gas card as compensation, however the van I rented was lined with dirt, which I assume was from the previous renter and was not cleaned prior to my rental.Dennis S.
1) park the vehicles at the actual location. I turned up and there were no trucks there. Location not yet open. I had to call uhaul who told me I had to drive down the street and go behind an outlet mall. When I tried to check in via app, I could not because I was at the wrong location. I had to drive back to the storefront to get the key. Then back across the street to get the van 2) The fuel tank was only half full. 3) I was 45min late in returning the van because it took me that much extar time to pick up (see #1). 15min prior to the scheduled drop off time, I got a call asking what time I would be there. I told them my ETA and that I was driving. I received 3 more phone calls asking where I was over the next hour before arriving.JOHN PARKER B.
Customer did not leave a comment.SHANNONFRANCES L.
1) The trucks are not stored at the address on the website. 2) I was supposed to get the keys from a lockbox, but was never provided with the code for the lockbox. 3) The truck was provided to me with less than a full tank of gas. 4) The instructions (to return the truck) on the App are not consistent with what the rental manager required. 5) The rental manager threatened to charge an additional $20 if I did not return the truck to a location that was different than what the App said to do. 6) I rented (via online) the truck starting at 8am on Saturday. I was not able to pick up the truck (since I did not have the lockbox code) until 930am on Saturday. 7) The rental manager showed up to work late. 8) The rental manager, when I showed up to return the truck, was extremely rude to me and my wife. 9) When I got to the rental address provided by the app on Saturday morning, there were 3 other renters who were in the same quandry I was. No one was there to help us. There were no trucks in site. We didn't know where the trucks were. We did not have codes to the lockboxs containing the keys to the trucks. 10) The back of the truck contained approximately 20 used packing blankets that I did not request or order. All in all, this was an extremely unsettling and disappointing experience. Curtis D Carlson email@example.com 703-901-0722CURTIS DAVID C.
Customer did not leave a comment.CHRISTOPHERJON S.
The key pick up/drop off and truck pick up are almost a mile apart. I had to just drop the truck where I picked it up because that's where I left my vehicle. The problem with that is that the app only lets you return to the ace vacuum store so I had to drive the key over to a different location. THEN go through the online return process which asks for a bunch of photos of the van. But you can't take photos of the van because it's a mile away and you already dropped the key off. System is messed up. I was a half hour late to the job because I had to go back and fourth to find the truck, pick up the key, then go back to the truckMatthew R.
I had to drive remotely to get the trailer. As a first timer I asked for help to hook up the trailer to vehicle and was told that the store charges for this assist with the hook up. I went ahead and installed it myself and came to the store, were I was helped to hook up correctly luckily I felt safer having had someone look at it my hook up.Abdel-Halim M K.
Customer did not leave a comment.Shawn H.
I was directed to drop off the trailer at an off site parking lot about a mile away from Ace Vacuums. I requested a written receipt as proof that I had delivered the trailer, but the person I spoke to refused to provide a receipt. I felt uncomfortable because if a third party had taken the trailer from the unsecured lot where I left it, I would not have been able to prove that I had turned it in. I was provided a receipt via email the following day.John B.
N/ARONALD ARNETT A.
Customer did not leave a comment.BARRYJOSEPH B.
Customer did not leave a comment.CLAYTON MCCLAIN D.
My first experience was easy and worked out well. The second experience was not. I reserved a truck to pick up at 9am. Was told that I would get a code to enter the lock box to get my key. The store would not open until 10am. I called to get VM... I waited until 1015am and no one showed up. At this point the need for the truck expired because my window of helped had closed. When I received a call from the store as a missed call, the rep "calls me Big Brother" acted as if I was a new customer, yet I had rented a van only 3 days before from him. I was not happy and was not polite to him but he kept calling me "Big Brother" WTF. I even paid the $20 the day I booked the reservation.RONALD EUGENE E.
Customer did not leave a comment.ALECIA ANN B.
I rented from Ace vacuums in leesburg Virginia and I was very displeased with the quality of service I received. I was charged for dropping the truck off in the wrong location, despite the email with drop off instructions telling me to drop off there. I was charged for leaving one piece of rope in the back of the truck, despite it already being a mess when I received it. The gentleman in charge also was very difficult to work with and was late opening the store and it took an hour for me to leave with my truck. All in all I would never recommend this person to anyone even if he was cheaper, which he is not.GARRETT EVAN M.
It was a horrible experience to say the least.. the location wasn't open on time, I waited 20 minutes before I left. I had movers scheduled that day. I called several times to this location and to the others and left messages with no return call back. After an hour and a half they finally answered. I went back to the location and was spoken to extremely rudely. The person there didn't apologize at all for his tardiness and his behavior not even offered any discount because of their error. I will never recommend this location at all and will not be returning.Pamela Diana C.
A good customer service, soft spoken not a wise A... respond, attitude is important. Tell the truth.Evelyn R.
Customer did not leave a comment.Dennis S.
I dropped off after hours using the Uhaul mobile app. While the return process through the mobile app said drop off at 300 Fort Evans Rd, Ace vacuum had a hand written note on key drop off box with instructions to drop off at a different location or be charged and after hours cleaning fee ($20). If I'd followed the mobile app instructions I would have been charged this fee :-(. Fortunately I walked to Ace Vacuum's front door and happened to see their hand written note. Be aware of this when dropping off at this location.Donald Y.
Customer did not leave a comment.BRADLEY S W.
Customer did not leave a comment.CHRISTOPHEREDWAR C.
Customer did not leave a comment.Karin M.
This location does not offer pickup from your app. You must go into the shop and do a standard rental. The vehicles are parked about 1/4 mile away from the location and you must walk there from the location after getting your keys. This also restricts your ability to use the app to return the vehicle since the phone must be at the location, while you take a picture of the odometer after you return it. Don't try to return the vehicle after hours. The keys don't fit in the key drop and they don't offer a secure place to leave keys. The owner told me that I was expected to go to Home Depot next door and buy disinfectant to clean the car before I drove it if I was concerned about COVID since Uhaul doesn't provide him cleaner to disinfect the vehicle like Penske does. Avoid this location at ALL costs.Brian jefery W.
Customer did not leave a comment.TERRI LISA C.
The van I rented looked almost brand new. It was also really nice to drive.DEBRA LEE G.
Customer did not leave a comment.Josie C.
When I picked the trailer up and when I drop the trailer off they did not come out and inspect the trailer trailer and it took them hours to close out the account after I asked him to when I brought it back I had to call U-Haul and then back to get them to do itJenifer L.
Was told there was only one employee. I had to drive a couple miles to pick up the truck behind a derelict Walmart, then hook up the trailer myself.James A.
Truck was not at the sight, when I got to where the truck was being stored it was covered in snow and I that I had to clean off myself. The truck was also plowed into a spot that took 15 minutes to get out of. The ice of the roof of the truck was about an inch thick and I was scared it would fall off the truck. This is not acceptable condition to give a truck out in and I was very unhappy with this.Tyler B.
Have the trucks/vans more conveniently located to the centerDiane H.
Customer did not leave a comment.Roger L.
I had to come to their office, then drive across the parking lot angled back into a tight spot and remove the trailer on my own. Very unprofessional.Sharon B.
This has been the most stressfull expericance and move. I have already called and filled a dispute with the UHaul. Thank you.Carine S.
Could not pick up at my scheduled time. No blanketsKyle P.
I dropped off the car hauler on Saturday evening. They did not check it back in until today Wednesday). It is my understanding they recently moved around the corner, however, I returned equipment where instructed and parked it next to two other U-Haul trailers.Markus E.
Customer did not leave a comment.Melvin E.
Ensure that someone knows that are no other products available to purchase at this site. I need a pin for my trail hitch and had to go a neighboring store to purchaseRICK ALLEN H.
Staff was vey pleasant and accommodating.PATRICK THOMAS R.
I drop off the dolly after hoursARCADIOFELIPE V.
Great ServiceTimothy B.
Customer did not leave a comment.Adel-Karim B.
Customer did not leave a comment.lewis L.
Customer did not leave a comment.Lorraine p J.
Great experiencerob F.
Customer did not leave a comment.Joseph M C.
Very professional service provided.Mark WILHELM F.
Customer did not leave a comment.James M.
The pick up and drop off were fine. But there was a lot of change and confusion about where I would have to pick up and drop off in the days leading up to it.Erica S.
I needed a small van for 3 days Its kinda unsettling that they had to tape a do not tow note on my car .MEESHA STARR H.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.ASHLEIGH BALSAM S.
Attendant was super helpful and arranged everything for me so that I could get a van at the time I needed it.ENRIQUE Z.
Wonderful experience. Great sales person!!!!Robin M.
Customer did not leave a comment.Thomas Z.
Customer did not leave a comment.PHEBE QUARTERMAN H.
Staff didn't want to come outside and help unhitch a 6x12 trailerJames C.
QUICK AND EASY DROP OFF!James K.
very helpful...easyJEFFRYWADE P.
I used the U-Haul to drop off the trailer. Extremely easy and efficient.Leighton Q.
I reserved the U-Haul truck online which went well. At the pick up location, computer system wasn't working properly and took longer than expected. After receiving the keys, I was not shown which vehicle it was, just told to review my email for instructions. After renting the vehicle, I received a call/voicemail that the original drop off location was full and I had to take it to another location almost 30 minutes further out of my way. I was given additional miles for travel but no information on compensation for the extra gas I had to put into the vehicle for the additional drive. I was exhausted after the move/drive and having to drop it off and not being able to speak to a representative about this on the same day due to the hours - should offer after hours assistance for scenarios like this.DIANA BEATRIZ L.
Service was good but a little slow. There were a few vacuum customers ahead of us in line which took a while. However service was great once it was our turn. So if you plan for a little extra time you'll be okay.Ryan parker B.
Customer did not leave a comment.Rachel F.
Answer questions patiently and give full information.Kristen W.
Good customer service.Carlos P.
The cabin was not as clean as I hoped/expected when we picked up the truck, and the fuel tank was not full. Mobile check-in was easy, as was the after hours drop off option.Zachary P.
Customer did not leave a comment.SHAWN TYLER H.
I had to disconnect and remove the trailer myself. While I appreciated the greeting from the employee, they were busy and told me to just leave the trailer in the parking lot. The trailer tongue was very heavy and I would have appreciated the staff removing the trailer as the pickup location did for me. Thank you.Robert A.
Customer did not leave a comment.NATALIE REGINA P.
Customer did not leave a comment.Melvin H.
Customer did not leave a comment.benjamin C.
Customer did not leave a comment.DENISEANN A.
Customer did not leave a comment.RICHARD C O.
I signed up for a furniture dolly. This location did not have one so why was the reservation allowed to be made at this location without forewarning that the Type dolly I needed was not available?BETTE SUE O.
The overall process was smooth and effortless. The owner of Ace was a pleasure to do business with. Top notch service.MICHAEL EDWARD K.
If i do again, I'll use uhaulKleanthi G.
We waited in the front of the store for over 30 mins for someone to come out of the back to give us the keys and rental agreement so our rental started over half an hour late. So our 4 hour rental didn't start until after 2pm. But we received a call that felt very harassing from the person at the store asking why we hadn't returned the truck at 5:22 which before the original time we should have returned but certainly not the 6pm return time required. When I explained this he got nasty and said it was rented first come first serve and that he has someone waiting for the truck and that we needed to return right now. So we had to put what was left in our yard and bring the truck back which shouldn't have happened. Will never rent from this location again. Very rude and not well run!WAYNE MICHAEL F.
Yogi, the agent at this location that assisted me, was very friendly and helpful . Trailer was in good clean working order. Trailed, tracked, and rode well, all lights, wiring, and chains in good working order. I can't imagine wanting to have my own trailer when these high quality trailers are available at such affordable rates. Keep up the good work.ANTHONY G D.
Customer did not leave a comment.Toni L.
There was no customer service. I had to unhitch it and find a spot to park it myself.Carlos F.
Customer did not leave a comment.rafat M.
Customer did not leave a comment.thomas P.
Customer did not leave a comment.Gail B.
Customer did not leave a comment.Dylan E.
Customer did not leave a comment.PETER G.
Customer did not leave a comment.Mitchell S.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.JOHN MARSHAL O.
Customer did not leave a comment.john S.
Customer did not leave a comment.Sudhir Z.
The online check in experience was almost good. Got right up to the point where I verify my phone number and an error occurred. The manager at the store fixed the issue and was very helpful.Brandon C.
Rental pick up time was 330pm and was noted as an out of town move. The vehicle was not on site when I arrived at 4pm. When my cargo van arrived at 515pm the vehicle's drivers window was inoperable - considering my need was moving my daughter to NYC from VA providing a broken vehicle with Tropical Storm Fay in my path, this experience left a bad taste. Later on I enlisted a friend to help hoist the window up, taped it up, and sealed as best I could. The team at Ace vacuums genuinely care about their customers. My agent was awesome and helped out with some extra discounting. For myself, this was the 3rd less than optimal experience with U-Haul in my years of self-moves. Strike Three.STEVEN MICHAEL K.
Customer did not leave a comment.EDI O.