Specifics of locations normal. Overall process was horrible. Meaning, made reservation 3 weeks in advance for pick up time at a convenient location (Chantilly, VA) . Reservation was changed to diff time and diff pick up location, and diff drop off location, all without notifying me. Never received a call on the change. Found out by accident when I went to print my 3 week old reservation. Terrible process and inconvenience.michael M.
Customer Reviews for Ace Vacuums
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged $70 for insurance without anyone asking me if I wanted insurance. My auto insurance policy covers my rental, so I did not want insurance coverage from U-Haul. Because I was not given anything to sign, or a hard copy of the contact, I did not find out about the charges for the insurance until my rental was almost complete.Gregory F.
Customer did not leave a comment.Jeremy H.
Record actual miles driven. My mileage was recorded as three times more than what I drove.Lee C.
The person I talked to obtain the keys for the rental was rude and looked like he was bothered for having to give us the keys. Pick up location was almost 1 mile away from the rental place. Overall U would not recommend this placeDjordje A.
Customer did not leave a comment.Mark K.
I drove a total of 106 miles. I was priced for 253 miles. My pick up time was 9:32am and I dropped it off at 12:00pm 2 hours and 28 minutes later. It is impossible to drive 253 miles in that amount of time. I was charged twice on my card once for $77.50 and then again for $116.89 totally $194.39 for only 2 hours and 28 minutes in a pickup truck. Something seems miscalculated. When I picked up the truck, the gas light was already on - so I returned it with only a quarter tank as I had found it. Chris had stated gas on the weekends is $1.79 but when I received my quote which was for a Saturday the gas charge was $0.39 for that Saturday. At this point I'm very unsure I'll be using uhaul again as this has been the most scheming and blind quoted system I've ever seen in a moving company. I'm currently on hold with UHaul Corporate to get this situated out.Max S.
It was likely due to using the 24 hour pickup option, but having to drive to the pickup location (ace vacuums), then drive to where the truck was parked, back to ace vacuums for the key, and finally back to the truck was a massive headache and put me well behind schedule. I'd suggest at a minimum directing customers to where the trucks are parked first.Thomas U.
Nothing against the leesburg store itself but against another location, Old Dominion Self Storage which I originally had made reservations with. Made reservation June 1st for tow dolly to be picked up June 23rd. Old dominion self storage is 2 miles from my house. Pass by it almost every day and I don't see any tow dolly. Around June 22nd, I decided to stop by to see physically if maybe they kept it somewhere else. Office wouldn't open the door. The lady came up while a dog inside was barking away, and pointed to the sign that says â€œcall the phone numberâ€ (which was the office phone). She wouldn't say anything else, wouldn't open the door or anything. Just says call the number. So went home, called the number. She answers and I ask about a tow dolly. â€œI don't have a tow dolly. Call this central dispatch number. All I see is a location number which I don't know what it means.â€ She was rude and not helpful. So I call the dispatch number and get a manager. She says I'll need to pick it up in Leesburg. I asked why it's not ready at the pick up location I asked for and she said it's just a preference and not the actual pick upâ€¦(so what's the point of making a reservation?). I asked if there's any discounts since I now have to make a 2hour round trip instead of a 10 minute round trip. She says she'll give me $50 off. I asked if it's reflected on the bill. She says they'll see the note that she put on there and deduct it at pickup. I drive the next day, June 23rd, to leesburg and the associate says there's no notes for $50 off and said he couldn't give it to me. Then I'm back on the phone again but no one answers. Finally after frustration and back and forth the dude gives me $50 off. Just overall bad experience of how UHaul handles business. Inefficient, ineffective, and poor. After this experience I will never use UHaul again and have told all my friends to consider other vendors.Mark L.
Customer did not leave a comment.Kevin A.
deceptive billing charged for two days when the truck was used for one insurance added without consent no one calls back when the manager said that he will call back after looking into the matter can not get over charged money refundedImran Q.
Also on the drop off I was given two sites Not sure why there were two.FLORENCE H.
I dropped off after hours.ROBERTSCOTT C.
Customer did not leave a comment.Megha S.
Nobody was there when I arrived on time. No help for trailer hook-up â€” separate location for equipment. I only survived because I have rented trailers before. The contract was not printed and I had to request another email to get the contract.Neil P.
Customer did not leave a comment.Ali S.
Customer did not leave a comment.Young H.
MY ISSUE IS WITH RUSTY AT THE UHAUL MAIN OFFICE 1-800 642-3452.I CALLED AND DISCUSSED OPTIONS WITH HIM TO CHANGE THE LENGTH OF THE CONTRACT AND DROP OFF LOCATION. HE GAVE ME A TOTAL OF THE MODIFICATION AND I AGREED. NOW I GOT THE FINAL INVOICE AND IT MUCH MORE THAN HE QUOTED. I CALLED TO DISCUSS WITH RUSTY AND HE WAS NOT HELPFUL, DISMISSED THE CONVERSATION AND PREVIOUS QUOTE AND JUST SAID "I HAVE NO IDEA WHER THOSE NUMBERS ARE FROM. I'M NOT HAPPY WITH UHAUL SERVICE. SECONDLY THE MOBILE APP IS CONFUSING AND DOESN'T MAKE ANY SENSE FOR TRAILERS. FOR THESE REASONS I GIVE A POOR RATINGDavid H.
I was overcharged for mileage and the company will not refund me the money even after I sent them the photo evidence. I will rent UHAULs from other locations from now on.Andrew R.
Everything was excellent! The lady was very helpful.Bryan R.
Customer did not leave a comment.Louis C.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Linda S.
Challenging overnight drop off as the location is off campus from the office.Danielle B.
Staff at ACE is excellent! Thanks!ROBERT P.
Customer did not leave a comment.James M.
Customer did not leave a comment.Kerry C.
Let customers know thta the dropoff is across the street. The only notice was on the contract drop box, which I didn't go to until after I had unhitched the trailer. Thankfully the UHaul driver came before I left, so I didn't have to pay the fine.Rod O.
Service is awesome. Just hard to find the location with no sign board.LAEEQ M.
Customer did not leave a comment.Aubery G.
Have vehicles parked in the same parking lot as the store.LISAKRISTINE P.
Customer did not leave a comment.Letroy M.
Messed up my booking completely, AND charged me an extra day. Not only would I not recommend this location to anyone, I'd tell them to stay well clear of it.Northeastern S.
Excellent serviceBill H.
Customer did not leave a comment.Austin S.
Customer did not leave a comment.Craig B.
Let people know that the equipment is not quite on-site and you have to drive to get to it.Philip W.
Customer did not leave a comment.brent A.
Customer did not leave a comment.Heather A.
Customer did not leave a comment.Liz B.
Customer did not leave a comment.Draton M.
Reserved a 10 ft truck and was given a 15 ft truck. Was told the rate would be the same but when I turned in the truck I was charged at the 15 ft rate .William S.
Not have the drop off over at the mall. No direction as to where in the outlets.Robert E.
Wasn't a real U-Haul place. Got hit with a $25 cleaning charge.Phillip F.
Please have the keybox and equipment at the same location. We had to go back and forth several times very inconvient and time consuming.Dae L.
I am a bit frustrated they gave my trailer to someone else after confirming my reservation. Then the location of the trailers wasn't actually at the store of â€œpick upâ€. They were about a 5 minute drive away. Not a huge deal, just kind of odd. Otherwise, pretty good experience.Tucker D.
The connection between trailer and vehicle was not working and they sent us to Home Depot to get an adapter and told us it would be about $3.00 --- the adaptor was $20. Once connected there was a short in the wiring and the lights/signals were not working. We then had to go to an Autozone to purchase a new connection cable. We believe that the personnel at ACE should have never let the trailer off the lot without assuring us that the signals/brake lights were working properly. Isn't that UHAUL policy? Disappointed in their service.Debra M.
Good rental experience â€¦ Nothing to add. Thank you.Micahel M.
Know that equipment is across street and behind map from location.Kyle H.
First time renter and last time renter at this location. My level of trust and expectation for this location it's way south. When I got my e-receipt, I noticed that I was overcharged 17 miles. I went back to the location and spoke with the manager. After the adjustment was requested in the system to Uhaul, she stated that all I have to do was wait for a call from Uhaul to confirm the adjustment. Easy right? (After almost two weeks I never received "the call" from Uhaul). A week later I went back to the location and the Manager was off. The tech who works for the vacuum company that shares the location with Uhaul took my P# and stated to me, "we'll call you tomorrow". No call either. Then I called customer service and spoke with Diana to whom i explained my situation. Diana stated that nothing was requested in the system on my behalf and any adjustment/credit has to be done at the location. Diana then requested the adjustment to this location and told my that i have to wait 48 hours. Finally on 04/25 i saw the adjustment on my CC. My advised to all renters: 1) Picking up your rental, take pictures of the odometer before leaving the parking lot. 2) Dropping Off, If the location is open, closed the contract before you leave and get your receipt. Please, be advised that this review is based on my rental experience only.NELSON F.
Never even saw a uhaul sign at the store. Had to call a different store from there to complete the rental. Equipment was close to a mile away. Nobody available to help me hook up the trailer (rented a 6x12 trailer which is quite heavy and I'm not as young and fit as I used to be). Trailer had a running light out and a break light out. Called them and they had me switch to another trailer. (another unhook and hookup of trailer without help). Never got any paperwork. Emailed rental agreement was generic. Did not even say what I was renting, let alone which specific trailer I was renting.Joseph H.
Customer did not leave a comment.SANDRA H.
The customer rep over charged me $20.00 for gas while I used the van for a total of 3 miles and I even put gas in it. This is cheating and I will never use this place again and I definitely don't recommend it for anyone.Yosef G.
Customer did not leave a comment.Daniel E.
The location was convenient and the staff was very polite, respectful and helpful. There was a problem with the trailer we rented, the right turn indicator would not work. Bradley Chatman tried to repair it. When he couldn't he promised to come to our home the next day to repair it. He arrived as promised and work diligently on the repair but the problem was in an inaccessible location. Brad said he would go get another trailer, bring it to us, help us unload and reload. He was true to his word and assured that we had a safe trailer and that we got everything reloaded securely. He is truly a great representative for U-Haul.Charles B.
Customer did not leave a comment.Girvan P.
Firstly, I got a text message the day before our move saying that the pickup location had moved from a convenient location to a place over half an hour away. I then called the number provided for the new location, Ace Vacuums, to confirm my equipment and appointed time for pickup and he hung up on me. When we got to the location, the equipment wasn't ready and they said they COULDN'T FIND IT. It took them almost 2 hours to track the trailer down, which was apparently dropped off across the street at a different location. Instead of going and getting it for us and bringing it to the appointed location, we had to go find it ourselves and pick it up across the street, behind a shopping mall, ON A HILL where it had been dumped at the bottom. We had to find and hookup the trailer ourselves. We also ordered and paid for a dolly that was not provided. This was the WORST experience and I want a refund.Rachel D.
Customer did not leave a comment.Ruben R.
On return. The store did not open on time, with several customers waiting in line outside past opening time. The single agent did not know how to work the computer. I still have not gotten a bill, 3 days later.Igor J.
Very confusing on where to drop off atSam M.
Customer did not leave a comment.STUART F.
My problem is with the system itself. The last two times I've rented uhaul's I've been sent to a different location than the one chosen. These locations have either been in the middle of nowhere or operated outside of the hours I chose for pick up and drop off. I am deeply disappointed in the service provided as well as the customer service over the phoneNicholas O.
Excellent service. Very helpful. Will come back from a U-Haul needs.Timothy M.
Customer did not leave a comment.Christine S.
All good thank you 🙏 always for great service and the fair price 👍AHMED E.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Zach N.
Be sure employees know what they are doing and have good customer service sklsWesley S.
Customer did not leave a comment.Navid G.
The customer service was not helpful. She promised me to call me back several times but didn't and when I went, I found that she had already left home.Suraj B.
Charged me $10 for collision damage waiver that I never requested and did not want. My car insurance provides thatSharon B.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Gianluca I.
Parking was located away from the store so I had to drive back to the truck and retake some pics. I originally thought I could take the pics and upload them from my phone.JACQUELINB G.
I was charged about 3 times the correct amount and am disputing with my credit card. Kayla was awful and talked on her phone the entire time she waited on me. The mileage and gas charges were guesses. DONT USE THIS LOCATION.Elizabeth H.
The auto transport had a strap that was cut and the trailer has braking issues. This trailer is not safe.HERMANSINGH S.
Customer did not leave a comment.Philip F.
Recommend remove of this location from U-Haul. Dropped off early and received two fees this morning. After hours fee and a cleaning fee. When I called, the person who signed the paperwork didn't actually work that day and did not see the vehicle. I dropped the key in the keybox. How is that after hours?Jeffrey D.
Confusing pickup location, having to get the keys from one place and the truck from another was inconvenient to put it nicely. Will not be using this location in the future.whitby M.
Customer did not leave a comment.Ana H.
Hours for closing are incorrect on UHaul reservation site. I return the vehicle and find out in the â€œfine print,â€ that I have to drive to a shopping center to return the truck. How ridiculous is that? I was totally disappointed with my return experience. Please make sure hours of operation are correct.Leonard G.
This was the easiest checkin and checkout I ever experienced at a U haul and Kayla provided outstanding customer service. I saves so much time doing business at this location.Anthony P.
Customer did not leave a comment.Joel O.
The location was fine, however, there should not be options to rent dollys when there are none at some locations. I specifically needed an appliance dolly and they didn't have the one I was charged for and reserved. Was too late for me to find one by the time I picked up the truck and it was extremely inconvenient and a waste of timeKristina H.
Customer did not leave a comment.ALBERT CECILIO C.
Highly recommend...STEPHENROY H.
Customer did not leave a comment.Duane A.
Just wanna mention one thing up, I thought I've rented different size of van, but I got another size but it worked out.Nelson G.
The truck drop off little far away from the store.Libor S.
Customer did not leave a comment.AMIN EMOHAMED F.
The slales associate was very knowlegable and efficient.Larry S.
Customer did not leave a comment.JACK RALPH S.
Customer did not leave a comment.CARLEIGH MARIE C.
Van had no gas at all. I immediately had to go to a gas station and hope I could make it.Nicholas S.
Truck was located about a mile from location and not clearly explained. The mobile pick up was somewhat hard to accomplish. Return was good.Martin O.
Customer did not leave a comment.SILVANA Z.
The van was parked in an off site lot and the back still had moving materials in it. It's also started out with only a 1/4 tank of gas.Jonathan B.
Customer did not leave a comment.Adam B.
I was overcharged for miles I didn't use, also was charged twice.MARK LUIN P.
Customer did not leave a comment.KEVIN LAMAR T.