I told the agent am booking a one way car from Leesburg, VA to Columbus, OH. The drop off was supposed to be the next day. The drop off location was closed, they couldn't pick up the phone until I called U-Haul customer service. Now, the charges are for 3 days which insane and unacceptable. At the time of booking I was told it's an estimate but I drop the car before, charges will drop down. This is theft to be honest.CHARLES B.
(U-Haul Neighborhood Dealer)
Leesburg, VA 20176
(CH Realty III Battlefield LLC)
- Mon–Fri10 am–6 pm
- Saturday9 am–5 pm
- Sunday11 am–5 pm
Services at this Location:
One-Way and In-Town® Rentals in Leesburg, VA 20176
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- 3.0 Average Customer Rating
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The person who handled renting the truck to us was very nice however I was not expecting an extra $100 after returning it and it put my bank account in the minusBarbara D.
I used the online system to order the truck, two dollys, and furniture pads. First, I was dropped off at the uhaul location where it says the truck is located. I'm told that they don't have the dollys or the furniture pads available and there's nothing they can do about that. Then they tell me I have to walk half a mile down the street to where the trucks are actually located. So right off the start, the equipment I requested isn't available and I have to walk half a mile to get my truck. The truck itself was at 1/4 gas. So now I have to waste time filling that up for my move and the lock on the drivers side is basically broken. Also, the engine light was on the entire time I had the truck. When I use the online system to return the truck, it tells me I must leave it by ace vacuum or I will get fined. Then, after completing the online return process, the man at ace vacuum tells me I need to drive the truck down the street and then come back to him to return the keys. The whole process is against what you book online and I wasted so much time during my move dealing with this location. HIGHLY RECOMMEBD TO NOT USE THIS LOCATION.GUSTAVO V.
Vehicle wasn't the one I chose, wasn't at the location I had to drive to get it and came back for checking.Ulises C.
The location for the truck parking was a half mile away from the "drop off" location which was actually only for keys. Painful experience, and when calling location the guy was extremely rude and acted like he hated uhaul.Michael V.