This location had the worst setup. The instructions said that the trucks were located behind Trader Joe's next to Home Depot. I drove around everywhere then I found far down behind Jersey Mikes. Then when I attempted to pick up my truck it said the GPS location could not see that I was nearby so then I had head on down to Ace Vacuums for the the GPS to see me, then I had to head all the way back down to find my assigned truck, then head back to Ace to grab my key and provide 3 headshots so it could verify me. The truck was dirty and it had someone's old Starbucks in the passenger door growing something nasty in there. I would not recommend this location to anyone.
Matthew F
Ace Vacuums
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leesburg, VA 20176
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Customer Reviews
- 4.0 Average Customer Rating
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I made a reservation for a 15' truck. Two days before my scheduled move a U Haul representative contacted me to inform me that my pickup location had been changed to a location farther away. My confirmation stated a 12:00pm pickup time, but I was told I could arrive any time that morning. When we arrived, there were no trucks available. We were told to return later when a truck might be returned—possibly around 3:30pm or 4:15pm. This was extremely disruptive. Family members traveled from Pennsylvania and Connecticut to Virginia specifically to help with this move, and the lack of an available truck despite a confirmed reservation caused major delays and unnecessary stress. This experience was unacceptable and did not reflect the reliability I expected when booking with U Haul.
David PThe staff/attendant was great and put my mind at ease from the start with the rental process. Fabulous customer service, price was reasonable, and the vehicle was clean and easy to drive. I will definitely rent from this location again in the future as it was an excellent experience and seamless:). 5 Stars!
Lee AA little confusing because the drop off location is actually off site.
Jeffrey BThe truck was clean. However, we did not receive the dolly or moving pads that we requested. We called to be reimbursed and it still is not off from our bill. Also the instructions are confusing. The sign on the wall should state that the trucks are located behind the Jersey Mike's. The address listed for truck location takes you to Buffalo Wild Wings. The process to get your truck when the office is closed is not simple. Also the day we rented the U-Haul app was not working properly and that added to confusion and frustration.
Julie M