Messed up my booking completely, AND charged me an extra day. Not only would I not recommend this location to anyone, I'd tell them to stay well clear of it.Northeastern S.
Customer Reviews for Ace Vacuums
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent serviceBill H.
Customer did not leave a comment.Austin S.
Customer did not leave a comment.Craig B.
Let people know that the equipment is not quite on-site and you have to drive to get to it.Philip W.
Customer did not leave a comment.brent A.
Customer did not leave a comment.Heather A.
Customer did not leave a comment.Liz B.
Customer did not leave a comment.Draton M.
Reserved a 10 ft truck and was given a 15 ft truck. Was told the rate would be the same but when I turned in the truck I was charged at the 15 ft rate .William S.
Not have the drop off over at the mall. No direction as to where in the outlets.Robert E.
Wasn't a real U-Haul place. Got hit with a $25 cleaning charge.Phillip F.
Please have the keybox and equipment at the same location. We had to go back and forth several times very inconvient and time consuming.Dae L.
I am a bit frustrated they gave my trailer to someone else after confirming my reservation. Then the location of the trailers wasn't actually at the store of â€œpick upâ€. They were about a 5 minute drive away. Not a huge deal, just kind of odd. Otherwise, pretty good experience.Tucker D.
The connection between trailer and vehicle was not working and they sent us to Home Depot to get an adapter and told us it would be about $3.00 --- the adaptor was $20. Once connected there was a short in the wiring and the lights/signals were not working. We then had to go to an Autozone to purchase a new connection cable. We believe that the personnel at ACE should have never let the trailer off the lot without assuring us that the signals/brake lights were working properly. Isn't that UHAUL policy? Disappointed in their service.Debra M.
Good rental experience â€¦ Nothing to add. Thank you.Micahel M.
Know that equipment is across street and behind map from location.Kyle H.
First time renter and last time renter at this location. My level of trust and expectation for this location it's way south. When I got my e-receipt, I noticed that I was overcharged 17 miles. I went back to the location and spoke with the manager. After the adjustment was requested in the system to Uhaul, she stated that all I have to do was wait for a call from Uhaul to confirm the adjustment. Easy right? (After almost two weeks I never received "the call" from Uhaul). A week later I went back to the location and the Manager was off. The tech who works for the vacuum company that shares the location with Uhaul took my P# and stated to me, "we'll call you tomorrow". No call either. Then I called customer service and spoke with Diana to whom i explained my situation. Diana stated that nothing was requested in the system on my behalf and any adjustment/credit has to be done at the location. Diana then requested the adjustment to this location and told my that i have to wait 48 hours. Finally on 04/25 i saw the adjustment on my CC. My advised to all renters: 1) Picking up your rental, take pictures of the odometer before leaving the parking lot. 2) Dropping Off, If the location is open, closed the contract before you leave and get your receipt. Please, be advised that this review is based on my rental experience only.NELSON F.
Never even saw a uhaul sign at the store. Had to call a different store from there to complete the rental. Equipment was close to a mile away. Nobody available to help me hook up the trailer (rented a 6x12 trailer which is quite heavy and I'm not as young and fit as I used to be). Trailer had a running light out and a break light out. Called them and they had me switch to another trailer. (another unhook and hookup of trailer without help). Never got any paperwork. Emailed rental agreement was generic. Did not even say what I was renting, let alone which specific trailer I was renting.Joseph H.
Customer did not leave a comment.SANDRA H.
The customer rep over charged me $20.00 for gas while I used the van for a total of 3 miles and I even put gas in it. This is cheating and I will never use this place again and I definitely don't recommend it for anyone.Yosef G.
Customer did not leave a comment.Daniel E.
The location was convenient and the staff was very polite, respectful and helpful. There was a problem with the trailer we rented, the right turn indicator would not work. Bradley Chatman tried to repair it. When he couldn't he promised to come to our home the next day to repair it. He arrived as promised and work diligently on the repair but the problem was in an inaccessible location. Brad said he would go get another trailer, bring it to us, help us unload and reload. He was true to his word and assured that we had a safe trailer and that we got everything reloaded securely. He is truly a great representative for U-Haul.Charles B.
Customer did not leave a comment.Girvan P.
Firstly, I got a text message the day before our move saying that the pickup location had moved from a convenient location to a place over half an hour away. I then called the number provided for the new location, Ace Vacuums, to confirm my equipment and appointed time for pickup and he hung up on me. When we got to the location, the equipment wasn't ready and they said they COULDN'T FIND IT. It took them almost 2 hours to track the trailer down, which was apparently dropped off across the street at a different location. Instead of going and getting it for us and bringing it to the appointed location, we had to go find it ourselves and pick it up across the street, behind a shopping mall, ON A HILL where it had been dumped at the bottom. We had to find and hookup the trailer ourselves. We also ordered and paid for a dolly that was not provided. This was the WORST experience and I want a refund.Rachel D.
Customer did not leave a comment.Ruben R.
On return. The store did not open on time, with several customers waiting in line outside past opening time. The single agent did not know how to work the computer. I still have not gotten a bill, 3 days later.Igor J.
Very confusing on where to drop off atSam M.
Customer did not leave a comment.STUART F.
My problem is with the system itself. The last two times I've rented uhaul's I've been sent to a different location than the one chosen. These locations have either been in the middle of nowhere or operated outside of the hours I chose for pick up and drop off. I am deeply disappointed in the service provided as well as the customer service over the phoneNicholas O.
Excellent service. Very helpful. Will come back from a U-Haul needs.Timothy M.
Customer did not leave a comment.Christine S.
All good thank you 🙏 always for great service and the fair price 👍AHMED E.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Zach N.
Be sure employees know what they are doing and have good customer service sklsWesley S.
Customer did not leave a comment.Navid G.
The customer service was not helpful. She promised me to call me back several times but didn't and when I went, I found that she had already left home.Suraj B.
Charged me $10 for collision damage waiver that I never requested and did not want. My car insurance provides thatSharon B.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Gianluca I.
Parking was located away from the store so I had to drive back to the truck and retake some pics. I originally thought I could take the pics and upload them from my phone.JACQUELINB G.
I was charged about 3 times the correct amount and am disputing with my credit card. Kayla was awful and talked on her phone the entire time she waited on me. The mileage and gas charges were guesses. DONT USE THIS LOCATION.Elizabeth H.
The auto transport had a strap that was cut and the trailer has braking issues. This trailer is not safe.HERMANSINGH S.
Customer did not leave a comment.Philip F.
Recommend remove of this location from U-Haul. Dropped off early and received two fees this morning. After hours fee and a cleaning fee. When I called, the person who signed the paperwork didn't actually work that day and did not see the vehicle. I dropped the key in the keybox. How is that after hours?Jeffrey D.
Confusing pickup location, having to get the keys from one place and the truck from another was inconvenient to put it nicely. Will not be using this location in the future.whitby M.
Customer did not leave a comment.Ana H.
Hours for closing are incorrect on UHaul reservation site. I return the vehicle and find out in the â€œfine print,â€ that I have to drive to a shopping center to return the truck. How ridiculous is that? I was totally disappointed with my return experience. Please make sure hours of operation are correct.Leonard G.
This was the easiest checkin and checkout I ever experienced at a U haul and Kayla provided outstanding customer service. I saves so much time doing business at this location.Anthony P.
Customer did not leave a comment.Joel O.
The location was fine, however, there should not be options to rent dollys when there are none at some locations. I specifically needed an appliance dolly and they didn't have the one I was charged for and reserved. Was too late for me to find one by the time I picked up the truck and it was extremely inconvenient and a waste of timeKristina H.
Customer did not leave a comment.ALBERT CECILIO C.
Highly recommend...STEPHENROY H.
Customer did not leave a comment.Duane A.
Just wanna mention one thing up, I thought I've rented different size of van, but I got another size but it worked out.Nelson G.
The truck drop off little far away from the store.Libor S.
Customer did not leave a comment.AMIN EMOHAMED F.
The slales associate was very knowlegable and efficient.Larry S.
Customer did not leave a comment.JACK RALPH S.
Customer did not leave a comment.CARLEIGH MARIE C.
Van had no gas at all. I immediately had to go to a gas station and hope I could make it.Nicholas S.
Truck was located about a mile from location and not clearly explained. The mobile pick up was somewhat hard to accomplish. Return was good.Martin O.
Customer did not leave a comment.SILVANA Z.
The van was parked in an off site lot and the back still had moving materials in it. It's also started out with only a 1/4 tank of gas.Jonathan B.
Customer did not leave a comment.Adam B.
I was overcharged for miles I didn't use, also was charged twice.MARK LUIN P.
Customer did not leave a comment.KEVIN LAMAR T.
Customer did not leave a comment.RODNEYLEE K.
Great service! We came in with last minute rental request and the owner was very helpful and courteous. I would definitely recommend their service.KOREY JEROME S.
This was one of the worse experiences with UHaul. I was supposed to pick up the truck at 8:00am but finally was able to get it after 10:00am. UHaul needs to stop using independent companies. Or make every location follow the same rules. There needs to be guidelines across the board so there's no guess work for customers.Marlon S.
Not a pleasant experience, older vehicles, not accurate milage reading which led to me being overcharged.TARIG ABDELAZIZ T.
Customer did not leave a comment.jason S.
Customer did not leave a comment.Jae L.
Customer did not leave a comment.Kadisha F.
Customer did not leave a comment.Robert M.
Agents who manage reservations need to know the location hours. My reservation was for 8 or 9am and I arrived to find out the store did not open until 10. Had to call 800 number to cancel and re-book reservation online which took time. Then, location for truck was incorrect. We were sent to Leesburg Outlets to get truck, but it was not there. Came back to find it at original location (Ace Vacuums). Wasted a lot of time during pickup.Juliann B.
Customer did not leave a comment.MARK STEVEN D.
Customer did not leave a comment.GERMAN ALEJANDRO B.
Process was easy, one of the easiest drop offs I've ever had with a rental.NICHOLE B.
Customer did not leave a comment.Tony edward T.
Customer did not leave a comment.PAUL STANLEY V.
Revoke their license and allow a more reputable person to represent UHaul. I was overcharged and tried to resolve this matter by calling and going into the business twice, but with no success. I'm not sure if this is common place, but I have reported this matter and it is being investigated.Tariq S.
Dropped off after hours so there was no contact with personnel.Eric W.
The truck parking was offsite from the store. A bit inconvenient to return the truck.George Y.
Customer did not leave a comment.Ana E.
It took longer than normal because no one was at the desk. And the truck was absolutely disgusting with no gas. I had to drive 3 hours with cigarette smoke. There was even half a blunt on the door panel.Michele D.
Customer did not leave a comment.MIRIAM S.
Customer did not leave a comment.Greg S.
Hard to find, but very helpful.CURTIS V.
Vehicle drop off and key return box were in completely different areas and no information was given about this. Fortunately I got to the â€œdrop offâ€ location right before they closed and the person there informed me that the address given was not correct and saved me $20, because I parked it in the wrong location(even though the app gave me the drop off address). I had to move the truck a half mile away after turning in the truck using the app, and had to get a ride back to the key return box. I do not recommend this return location at all. I do very much appreciate the worker informing me of this, but if I was depending on the app for a no contact return I'd have an additional charge for U-Haul moving the truck to the â€œrightâ€ location. I'd give zero stars if possible. Very frustrating return.Oscar Q.
Man working there s*xually harassed me and made me to drive alone to a whole different location in a dark empty parking lot a few minutes away. I had to figure out how to un-attach the trailer and drag it to a park spot alone. The employee said he would have done it for me but im a young woman and he didnt want someone to think he was r*ping me.LINDSEY C.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.WALTERRAMON R.
Customer did not leave a comment.RICHARDALLEN L.
Customer did not leave a comment.Joseph S.
truck was satisfactoryRandy N.
Provide information upfront that equipment is dropped off several blocks away from where it's checked in,Stephen R.
I got my final Uhaul receipt, and I noticed that I charged for Save Move $14. I did not request for this service. Can you please refund me this charge? I would really appreciate your help. Thank you in advance.Segundo Nassar C.