I specifically reserved in the U-Haul App so I could take advantage of the 24/7 truck share which specifically says you can pick up vehicle up to one hour early. I arrived at location in hopes of just going through the steps in the App and it sends message saying I must wait for the location to open, come on team make up your mind commit to the very nice on line platform you have built or go with the in person storefront idea. Couple of more things when I get inside the location one hour later when they open, only some of the information I have loaded into my account and reservation have gone through. Please get this stuff squared away and then I would have been completely satisfied, what you have now is a hybrid and that is not convenient at all. Thank you.
Chad R.
Ace Vacuums
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leesburg, VA 20176
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- 2.5 Average Customer Rating
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Not much of anything went right with this rental. I reserved a pick up truck online for pick up at Ace Vacuum in Leesburg, VA. When I arrived, I had to wait quite a while to get my transaction started because the gentleman was going over every feature of a robotic vacuum for a customer. The other employee in the store could not help me for some reason. When I was finally helped I was told that there was no truck for me. The one in the parking lot was for someone else. I was offered a box truck as a replacement. After being told that I should have not been able to book the pick up truck. He acted like he was doing me a favor by giving me this truck at a reduced rate. To pick up the box truck it required driving to another shopping center to pick it up. I found the truck and it was dirty inside, and the tire system warming message displayed. But I went on and took the truck because I was on a tight timeline. It was very inconvenient to drive to another location for pick up and drop off. Then drive back to the other location to finalize the transaction. At which time yet again the gentleman was in salesman mode on vacuum cleaners. I was told to just leave the key on the counter and he would close it out later. Later I get a bill for 80+ dollars more than the estimated charges. If this bill is not corrected, I will not only NOT recommend, but will make my review public.
Donna D.Tire pressure light was on and U-Haul store knew but still rented it to me. Was unable to see vehicle mileage because of it, seat was torn and cover falling off, the truck was also dirty
Candia G.Make sure the client understands when the truck needs to be returned when booking and where to return the truck, as well as if they should look for a text message or email for instructions. I was confused about where to return the truck and how much time I was allotted to use the truck.
Anissa D.I reserved an 8' pickup truck and 12 furniture pads. Neither were available when I arrived at the Ace Vacuums store in Leesburg VA. There was someone ahead of me in line who had reserved a 15' truck , and someone behind me who had reserved a 9' van. They "had none" of the vehicles available. All three of us had reserved the vehicles online in advance of arriving at the store. - Dean Knepper
Dean K.