the drop-off instructions are very unclear. You have to take a picture of the mileage and gas and drop off by Jersey Mikes in another shopping center. otherwise, we made it happen.
James S
Ace Vacuums
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leesburg, VA 20176
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location was not obvious for a Uhaul facility since it worked out of a vacuum shop. The trucks were off site, but easy to get to and return. Process was smooth and the personnel were kind and courteous.
Steve MThe app was horrible to use to try and pick the truck up. I waited 30 mins to be verified and then had to drive to a separate location to find the truck to then drive all the way back to the original location to pick up the key to then drive back to get the truck
Nina TI recently rented a car from U-Haul, and I was sadly underwhelmed by the whole process. While the truck itself was fine, there were several frustrating issues. The first issue was that the truck pickup location was far from the place where I got the keys. People were friendly and place was clean thou. Second, upon returning the car, I was surprised by a sizable extra charge for gas. My calculations and the fuel estimate suggested this wasn't accurate. When I tried to question this, their customer service was unresponsive. Additionally, their return policy is inconvenient. There's no interaction with staff onsite, making it difficult to verify any fuel level disputes, specially when the truck was received and returned with 1/4 tank full. Overall, my experience with U-Haul felt unreliable and frustrating. I will be using a different truck rental agency next time.
Jorge FVehicle didn’t have any gas and charged fir wrong mileage
Abul A