Customer Reviews for Aces Storage LLC
(U-Haul Neighborhood Dealer)

357 reviews

7500 Hwy 160-491   Cortez, CO 81321

(970) 565-9007

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 565-9007

7500 Hwy 160-491
Cortez, CO 81321

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Dale M 
Rating:
3.0

Customer did not leave a comment.

GERALD N 
Rating:
5.0

Great staff and very helpful

NANCY N 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S 
Rating:
5.0

Customer did not leave a comment.

RODNEY W 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER L 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Joseph V 
Rating:
5.0

Customer did not leave a comment.

THEODORE H 
Rating:
5.0

The Aces folks in Cortez did a GREAT job, very pleasant and helpful, and everything proceeded as-planned.

Richard B 
Rating:
5.0

Customer did not leave a comment.

KARL H 
Rating:
5.0

Customer did not leave a comment.

SHELDON B 
Rating:
5.0

Have used this site several times crew very friendly and helpful. Explained that the taillights not working on trailer most likely due to a fuse issue with my car and this happens frequently. Yes I recommend this site.

ALISON D 
Rating:
5.0

Customer did not leave a comment.

BRENT S 
Rating:
5.0

Good 9 ft truck. All went well.

William H 
Rating:
4.0

It was not until I read some of the customer responses did I realize exactly how to pack. Your literature gives a vague process to packing the cube.

Judie B 
Rating:
5.0

I've used no one but Aces for my UHaul rentals for the past two years, always good service and experience with them.

BRENT S 
Rating:
5.0

Customer did not leave a comment.

KIRBY C 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P 
Rating:
5.0

Customer did not leave a comment.

RODNEY P 
Rating:
5.0

The service at Ace's was really good, not something you find very often in any service industry these days. I was very impressed.

Michael H 
Rating:
5.0

n/a

RODOLFO R 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

shery d 
Rating:
5.0

Returned on Sunday. Business was closed. No one to assist

Mark V 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
5.0

Very nice people

DANIEL Y 
Rating:
4.0

Attentive customer service who went the inspection quickly and got me out of there in timely manner.

Racheal F 
Rating:
5.0

People were most helpful and seemed to be thorough. They are organized and polite. I’d deal with them again

JOE M 
Rating:
3.0

The employee takes way too long to get you registered and out the door. It should take 5 minutes. It took 20.

Inner O 
Rating:
5.0

Customer did not leave a comment.

KATHY P 
Rating:
2.0

We booked the truck and dolly in advance of our usage and thought that we would be picking up BOTH of the vehicles at Aces Storage in Cortez, Colorado. We were informed by text that we were to pick up both in Blanding, Utah, which is an hour and a half from Cortez to the west, opposite direction of our journey, a few days before our pick up. We immediately called Aces to find out what was going on and was informed that they had our truck, but no dolly. We then thought about which U-Haul would be on our way going east. (We were basically given the keys to the truck and told where to locate it at Aces, no employee going out with us to the truck.) We were very fortunate to get a dolly in Durango, Colorado, an hour from Cortez. We were taken care of by an excellent team in Durango, making sure that everything was working on the dolly, as the tail lights were needing the lights replaced. We are very thankful to the team in Durango as our long trip to Iowa was safe! Great job, Durango teams! Thank you!

CHERYL W 
Rating:
5.0

Customer did not leave a comment.

Sheree S 
Rating:
5.0

Customer did not leave a comment.

JESSE H 
Rating:
5.0

Aces UHaul has and is always great! They are wonderful to deal with and very helpful. The smell was noticed immediately by the staff. I also showed them where I did not clean the residual off the interior roof and windscreen.

NANCY N 
Rating:
5.0

Customer did not leave a comment.

Roman B 
Rating:
4.0

everything was good, we had good service from the employees at Aces Storage

PATTI B 
Rating:
5.0

Nothing

PETER A 
Rating:
5.0

Customer did not leave a comment.

LINDA M 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

The customer service was excellent and very help.. Would recommend to family and friends.

GEORGIANA L 
Rating:
3.0

Unclear signage about after hours drop off was a bit stressful, and the gated area where the trucks were was closed and locked prior to posted hours.

Britta F 
Rating:
5.0

Had to use self check In, they was closed when we got down 3 days head of time.

Melody M 
Rating:
4.0

Charged for two days late. They were closed on Sunday, so that was one of the five days allotted. The second I returned the trailer two hours past nine when due because of unloading time at the same place. At the very east, I believe I should have been charged for only one day late.

Clark S 
Rating:
4.0

Customer did not leave a comment.

JEREMY S 
Rating:
5.0

Nothing against the location. They were great. The truck had a fueling problem. It kept clicking off the pump. Had to fill very slowly and because of that it took to long to fuel.

Terence B 
Rating:
4.0

Zerek was friendly and helpful! Overall great experience. Thanks.

David S 
Rating:
5.0

I always choose Aces when I need a U-Haul, very happy repeat customer.

Brent S 
Rating:
5.0

Customer did not leave a comment.

Gary L 
Rating:
4.0

Customer did not leave a comment.

James O 
Rating:
5.0

Nothing at all very professional I've already been spreading the word that's the place to go if you need a U-Haul thank you all so very much for everything appreciate you all 👍😊🤗

Sandra w 
Rating:
5.0

Customer did not leave a comment.

ETHEL D 
Rating:
5.0

Customer did not leave a comment.

Laurie N 
Rating:
5.0

Great experience from beginning to end. Very helpful. Courtesy and nice. A vast difference from the pickup. Most excellent experience on the drop off.

SHERRY B 
Rating:
5.0

We loved these folks. Friendly and efficient. Best UHaul experience we’ve ever had!

Stacey H 
Rating:
4.0

I would really like to be able to get in and out in a lot shorter time.

Douglas G 
Rating:
5.0

Customer did not leave a comment.

DENNIS R 
Rating:
1.0

One of the employee’s started yelling at me because apparently I was parking the truck in the wrong place and this was not true. I was told to park in this location. This employee got very irritated and accused me of being in his way. He started this conversation as “yelling” and was NOT polite at all. He should be fired! I have never been treated like this from an employee ever!!

Kim K 
Rating:
5.0

Customer did not leave a comment.

Mike H 
Rating:
5.0

Customer did not leave a comment.

wiona b 
Rating:
5.0

Customer did not leave a comment.

DENNIS R 
Rating:
2.0

The local U-Haul in Cortez was disorganized and didn't provide any furniture blankets. The regional customer service rep was helpful, but it was a shame that I needed to contact home repeatedly.

Sarah H 
Rating:
5.0

Very friendly place. Zerik was very helpful and friendly. Had good info for the area and trailer info.

Tim k 
Rating:
5.0

Nothing

Kurrie P 
Rating:
3.0

Nobody there to help a woman lift the U-Haul off of a hitch not helpful not okay

Krista G 
Rating:
5.0

Very nice people. Service was great.

Yvette P 
Rating:
5.0

The guys at Aces always take great care of us

Daphne B 
Rating:
5.0

Customer did not leave a comment.

John V 
Rating:
5.0

Great Customer Service. Highly recommend this small dealer.

daniel t 
Rating:
5.0

Not much. Transaction went well.

Cheryl M 
Rating:
5.0

I had a pleasant experience and was taken care of right away. I was very satisfied

Lucas C 
Rating:
3.0

The pickup location was changed by U-Haul. I had to drive an hour to pick it up and an hour to drop it off. I drove right past the location that I used for my reservation. Inconvenient for a 1 hour use to drop off a car at auto shop.

Lawrence M 
Rating:
4.0

Customer did not leave a comment.

William N 
Rating:
5.0

Great service! (Thanks Jerry)

Selma K 
Rating:
3.0

Have a designated drop-off area. Was confusing.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Daphne B 
Rating:
5.0

Customer did not leave a comment.

Jocelyn H 
Rating:
4.0

Customer did not leave a comment.

Craig T 
Rating:
2.0

Trailer tire was low and when I called was told to call roadside assistance waited over an hrs no one showed up had tire fixed just to get it to storage.

Amy B 
Rating:
5.0

Customer did not leave a comment.

Polly B 
Rating:
5.0

Customer did not leave a comment.

Erik g 
Rating:
5.0

I cannot suggest anything. The service and the person in charge of it, was absolutely awesome!!

Zelma H 
Rating:
5.0

Oooooorah!

Joseph W 
Rating:
5.0

Great customer service

carla n 
Rating:
4.0

Your insane rates!

Randy G 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

I'm a regular customer; always a good experience with Aces.

Brent S 
Rating:
5.0

No problem with you guys. We bought a house in Mancos and had to move our house furnishings out while it is being remodeled. Rented a 12 x 20 in Mancos storage facility. Thank you for your service over the years and for Jerry's help with my recent U-Haul trailer rental.

Craig N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin D 
Rating:
5.0

Nothing, this was the best uhaul experience I have had, thank you!

Erica A 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA M 
Rating:
5.0

Give away free pita bread or cucumber slices.

Richard L 
Rating:
3.0

Tires on trailer were bald

Shelby T 
Rating:
5.0

I'm a regular customer; vehicles are clean and well-kept and Jerry at the location is very friendly and helpful.

Brent S 
Rating:
5.0

Customer did not leave a comment.

Cindy O 
Rating:
5.0

Not a thing - well pleased with everything

Pam S 
Rating:
5.0

Customer did not leave a comment.

Bryan M 
Rating:
5.0

Second time renting from Ace Storage. They’ve been great both times.

John R 
Rating:
5.0

Jerry was great in accommodating all our needs which changed at the last minute.

Rebecca W 
Rating:
5.0

Customer did not leave a comment.

lynn g 
Rating:
5.0

Always a good experience renting here. This was my second storage unit with them.

Amilee M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn s  |  Overall Experience 
Rating:
5.0

Jerry and the Aces crew are amazing. I would do business with them again anytime. I highly recommend Aces storage.

Miranda F  |  Overall Experience 
Rating:
5.0

I liked this storage I would recommended it to a friend.

Maria R  |  Overall Experience 
Rating:
5.0

Received great service. Would have liked a little bit lower monthly rate, but it worked. Thanks!

Jordan R  |  Overall Experience 
Rating:
5.0

They are very friendly and I would use them again if I needed to

Shelby H  |  Overall Experience 
Rating:
5.0

Best storage; well maintained with friendly and efficient staff.

SUSANNA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melisa J  |  Overall Experience 
Rating:
5.0

Great place to do business.

MARVIN G  |  Overall Experience 
No reviews have been submitted for this location.

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