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Dale M
Customer Reviews for Aces Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff and very helpful
NANCY NThe Aces folks in Cortez did a GREAT job, very pleasant and helpful, and everything proceeded as-planned.
Richard BHave used this site several times crew very friendly and helpful. Explained that the taillights not working on trailer most likely due to a fuse issue with my car and this happens frequently. Yes I recommend this site.
ALISON DGood 9 ft truck. All went well.
William HIt was not until I read some of the customer responses did I realize exactly how to pack. Your literature gives a vague process to packing the cube.
Judie BI've used no one but Aces for my UHaul rentals for the past two years, always good service and experience with them.
BRENT SThe service at Ace's was really good, not something you find very often in any service industry these days. I was very impressed.
Michael Hn/a
RODOLFO RReturned on Sunday. Business was closed. No one to assist
Mark VVery nice people
DANIEL YAttentive customer service who went the inspection quickly and got me out of there in timely manner.
Racheal FPeople were most helpful and seemed to be thorough. They are organized and polite. I’d deal with them again
JOE MThe employee takes way too long to get you registered and out the door. It should take 5 minutes. It took 20.
Inner OWe booked the truck and dolly in advance of our usage and thought that we would be picking up BOTH of the vehicles at Aces Storage in Cortez, Colorado. We were informed by text that we were to pick up both in Blanding, Utah, which is an hour and a half from Cortez to the west, opposite direction of our journey, a few days before our pick up. We immediately called Aces to find out what was going on and was informed that they had our truck, but no dolly. We then thought about which U-Haul would be on our way going east. (We were basically given the keys to the truck and told where to locate it at Aces, no employee going out with us to the truck.) We were very fortunate to get a dolly in Durango, Colorado, an hour from Cortez. We were taken care of by an excellent team in Durango, making sure that everything was working on the dolly, as the tail lights were needing the lights replaced. We are very thankful to the team in Durango as our long trip to Iowa was safe! Great job, Durango teams! Thank you!
CHERYL WAces UHaul has and is always great! They are wonderful to deal with and very helpful. The smell was noticed immediately by the staff. I also showed them where I did not clean the residual off the interior roof and windscreen.
NANCY Neverything was good, we had good service from the employees at Aces Storage
PATTI BNothing
PETER AThe customer service was excellent and very help.. Would recommend to family and friends.
GEORGIANA LUnclear signage about after hours drop off was a bit stressful, and the gated area where the trucks were was closed and locked prior to posted hours.
Britta FHad to use self check In, they was closed when we got down 3 days head of time.
Melody MCharged for two days late. They were closed on Sunday, so that was one of the five days allotted. The second I returned the trailer two hours past nine when due because of unloading time at the same place. At the very east, I believe I should have been charged for only one day late.
Clark SNothing against the location. They were great. The truck had a fueling problem. It kept clicking off the pump. Had to fill very slowly and because of that it took to long to fuel.
Terence BZerek was friendly and helpful! Overall great experience. Thanks.
David SI always choose Aces when I need a U-Haul, very happy repeat customer.
Brent SNothing at all very professional I've already been spreading the word that's the place to go if you need a U-Haul thank you all so very much for everything appreciate you all 👍😊🤗
Sandra wGreat experience from beginning to end. Very helpful. Courtesy and nice. A vast difference from the pickup. Most excellent experience on the drop off.
SHERRY BWe loved these folks. Friendly and efficient. Best UHaul experience we’ve ever had!
Stacey HI would really like to be able to get in and out in a lot shorter time.
Douglas GOne of the employee’s started yelling at me because apparently I was parking the truck in the wrong place and this was not true. I was told to park in this location. This employee got very irritated and accused me of being in his way. He started this conversation as “yelling” and was NOT polite at all. He should be fired! I have never been treated like this from an employee ever!!
Kim KThe local U-Haul in Cortez was disorganized and didn't provide any furniture blankets. The regional customer service rep was helpful, but it was a shame that I needed to contact home repeatedly.
Sarah HVery friendly place. Zerik was very helpful and friendly. Had good info for the area and trailer info.
Tim kNothing
Kurrie PNobody there to help a woman lift the U-Haul off of a hitch not helpful not okay
Krista GVery nice people. Service was great.
Yvette PThe guys at Aces always take great care of us
Daphne BGreat Customer Service. Highly recommend this small dealer.
daniel tNot much. Transaction went well.
Cheryl MI had a pleasant experience and was taken care of right away. I was very satisfied
Lucas CThe pickup location was changed by U-Haul. I had to drive an hour to pick it up and an hour to drop it off. I drove right past the location that I used for my reservation. Inconvenient for a 1 hour use to drop off a car at auto shop.
Lawrence MGreat service! (Thanks Jerry)
Selma KHave a designated drop-off area. Was confusing.
Richard MTrailer tire was low and when I called was told to call roadside assistance waited over an hrs no one showed up had tire fixed just to get it to storage.
Amy BI cannot suggest anything. The service and the person in charge of it, was absolutely awesome!!
Zelma HOooooorah!
Joseph WGreat customer service
carla nYour insane rates!
Randy GI'm a regular customer; always a good experience with Aces.
Brent SNo problem with you guys. We bought a house in Mancos and had to move our house furnishings out while it is being remodeled. Rented a 12 x 20 in Mancos storage facility. Thank you for your service over the years and for Jerry's help with my recent U-Haul trailer rental.
Craig N | Overall ExperienceNothing, this was the best uhaul experience I have had, thank you!
Erica AGive away free pita bread or cucumber slices.
Richard LTires on trailer were bald
Shelby TI'm a regular customer; vehicles are clean and well-kept and Jerry at the location is very friendly and helpful.
Brent SNot a thing - well pleased with everything
Pam SSecond time renting from Ace Storage. They’ve been great both times.
John RJerry was great in accommodating all our needs which changed at the last minute.
Rebecca WAlways a good experience renting here. This was my second storage unit with them.
Amilee M | Overall ExperienceJerry and the Aces crew are amazing. I would do business with them again anytime. I highly recommend Aces storage.
Miranda F | Overall ExperienceI liked this storage I would recommended it to a friend.
Maria R | Overall ExperienceReceived great service. Would have liked a little bit lower monthly rate, but it worked. Thanks!
Jordan R | Overall ExperienceThey are very friendly and I would use them again if I needed to
Shelby H | Overall ExperienceBest storage; well maintained with friendly and efficient staff.
SUSANNA K | Overall ExperienceGreat place to do business.
MARVIN G | Overall Experience