It would have been nice to know ahead of time that I needed an alternate contact person. Everyone I tried was unavailable and it added way more time to the pick up process.RACHEL H.
Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Roseville, MN 55113
Services at this Location:
- Mon-Fri: 10 am - 6 pm
- Sat: 9 am - 4 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is no U Haul Roseville location. We drove back and forth looking for it. Finally we found it parked at a rental car place. This was not clearly communicated and very frustrating.leslie W.
Customer did not leave a comment.Miranda T.
Great service. Thank you for making it so easy!AMY H.
I was charged 3x for stolen truck and property destroyed. No one called me and informed instead they charged me for something I didn't do. It was horrible experience and until I reached out to them they wouldn't have said anything.FARHIYA H.
Have rented a van here twice in last 9 months. Very satisfied with both experiences.Timothy J.
Customer did not leave a comment.ERIVICT L.
Very much satisfied with the service l received at the drop off location as well.Fawzi A.
Customer did not leave a comment.Lisa N.
Customer did not leave a comment.Robert T.
Provide a list of local gas stations that carry E85 fuel. I could not find a station to fill the van I had rented and therefore had to pay the extra gas charges.Amy W.
Website says there is phone check in but there isn't due to too many break in on the lock box.Karen S.
Customer did not leave a comment.Peter C.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Donald A.
I had used the UHaul app to set up a contactless pickup, got the confirmations, etc. I show up, login, and the message is that it's an inperson pickup. So I have to wait almost a hour for a person to show up and handle the pickup. Very frustrating. The truck was great, the person was fine, but the experience was a pretty bad way to start a moving day.Mark G.
Customer did not leave a comment.Richard E.
Customer did not leave a comment.Michael J.
Costumer service wasn't that good, didn't pick up the phone at all, I had to get there knock on the door To be able to rent, at check in he didn't explain how that receipt work and seem that it bothered him I asked about it.Aline P.
Please have the customer service guy be more responsive to the phone or change your system - nice guy and excellent service when we got him, but had a lot of trouble reaching himMadeline E.
Actually this is helen jaehne. Mike was driver. I was so happy to see how clean our vehicle was. Comfortable. The employee at the store was more than pleasant. Courteous and knoew his product. Will b doi g another move in about a month. Will for sure be using you againmichael J.
I did not get his name but the person working on Friday, August 21st was excellent. I picked up the vehicle at 10am...Karen D.
Customer did not leave a comment.Jason T.
the gentleman handling our truck, Kendal from Acorn mini storage, was phenomenal.Barb E.
Customer did not leave a comment.Christopher S.
My only issue was with the hired â€œmoversâ€ 8hrs to load a 20' truck is insane. Charged me an extra $400 on my CC and we didn't even get it unloaded leaving me with an extra days charge.Nikki S.
Customer did not leave a comment.Patrick N.
The employee that day working(August 1st) was one of the best, most sincere, and hard working employees I've had the pleasure to help me with my U-haul experience. I felt he went above and beyond his job to make sure I got the truck and every squared away, if he's not a manager that guy needs a promotion!Austen H.
Customer did not leave a comment.Richard P.
Update the Uhaul mobile app so I can only reserve a location's available units. I reserved a truck via the mobile app only to have someone contact me to change location. The new location was Acorn Mini Storage in Roseville, and they hadn't assigned the equipment, so I was unable to check it out via contactless method. The guy at the store didn't go over any of the details of my rental contract, what the starting fuel/mileage was. He gave me keys and said we'll figure it out later. I then received 3 phone calls from a local Uhaul representative for the details normally addressed prior to leaving with the truck such as fuel/mileage. Returning the truck, I was again unable to check it in via mobile app, so I had to leave the keys in the drop box and hope for the best. Overall, this was not a pleasant experience renting at this location.Jonathan P.
Customer did not leave a comment.Barbara E.
The person (Rich) was friendly and helpful as much as he could be. My order included four (4) 6-packs of packing blankets, one (1) utility dolly, and two (2) furniture dollies. However, when I arrived at the facility he informed me that the site only had one (1) 6-pack of packing blankets and one (1) utility dolly. Rich informed me that the site does not check inventory/availability for equipment ordered; that is ridiculous. I had to move that day and needed the equipment. That is completely unacceptable that a company would allow customers to order supplies (that are crucial and time sensitive) without regard to the companies ability to supply the items. Rich instructed me to another site at which I got the supplies that I needed. So on the day that I needed to move and only had a limited time to do it, I was forced to drive to another facility Additionally, when I tried the mobile app to check the truck back in, the ability to take and attach a photo of the odometer and fuel gauge did not work; I tried it several times. This was not a good experience.Thomas S.
When I arrived I was told by the person behind the counter that he was at lunch and I would have to come back.Donna B.
Customer did not leave a comment.Rhonda B.
Great experienceCristal P.
The fella that helped me was amazing. Friendly, informative, just an overall pleasure. I think his name was Kendall? Just a great experience.Nick J.
Customer did not leave a comment.Elvis F.
Customer did not leave a comment.Mike Z.
Customer did not leave a comment.Maria L.
Everything went well... except someone stole the packing blankets I reserved out of the truck before we had arrived. The staff notified me so were able to find alternatives and they did take that charge off of my fee right away so we were able to take care of it. The staff pushed us to take the free extra hour and they were right about that. Thanks!Peter O.
Customer did not leave a comment.Porter M.
At all everything was so easy & helpful ,instead of dropped talk with key box ,U-haul keep great, ThanksKHALID A.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Brian F.
The gentleman renting me the truck was in a rush to leave. Said he didnt have time to clean truck. Worst experience ever. I rent thousands of dollars a year in uhaul rentals and this gentleman made me think long and hard about using another rental companyDennis C.
Customer did not leave a comment.fred J.
Customer did not leave a comment.Elvis F.
Customer did not leave a comment.Elvis F.
Upon arrival for my reservation I find out the vehicle is not ready. I had to wait 3 additional hours to get a truck and was charged full price for it.Brandie C.
Customer did not leave a comment.Elvis F.
Boost the computer capacity so it is â€œthereâ€ when needed, otherwise excellent.Ann A.
The truck is definitely well worn, which is fine. The big issue was that there is no backlight in the dashboard. I couldn't see the speedometer in the evening.Sam K.
Customer did not leave a comment.Kayla K.
The online check in and check out process was absolutely horrible. Just so insanely bad. Like I'm never going to use Uhaul again bad.Holland R.
The gentleman who processed my reservation was fine. Uhaul changed my pick up location which I find very frustrating. The location was out of handtrucks so I substituted an appliance dolly. Useless. On the positive, your Moving Help subsidiary is excellent.William A.
Customer did not leave a comment.Uwe T.
Manager at check-in was nothing but nice and helpful. I was also surprised how nifty/advanced your vans are. Having a rear camera was super helpful, along with lights in the back. Will be renting from you again in the future. Only complaint is the $20 drop-off fee - that's steep. I didn't use this service because I was able to check-in online but I can see how people with little or no technology/English skills or don't own a smartphone would find the online check-in process is a bit complex and forced to use the employee check-in service. I didn't have a problem but I can see how others potentially could.CINDY X.
It was quick and easy to rent a vehicle. Returning it was easy as well; we just dropped the key in a drop box. I left an item behind and contacted the Acorn Mini Storage facility and they followed up with me promptly.carol O.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.John B.
Absolutely fantastic people. This is the second time I am renting in a week and both times my experience had been awesome. Very flexible. They called to check what time I will be there to pick up, to see if he can step out for a minute. Very highly recommended.Srinivasan S.
Customer did not leave a comment.TIM G.
Customer did not leave a comment.John E.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Gregory M.
Was 20 minutes late opening after my 9:00am appointment. Also would not apply my certificate. Said I had to do it at my dropoff place. They also did not apply it. Read below.Robert P.
Keep the good work!Bisrat S.
Nothing. Wonderful service. I REALLY like U-Haul!Bill D.
Customer did not leave a comment.Courtney A.
Customer did not leave a comment.ABDULKADIR A.
But I would warn the friend about the drop off process. The app did NOT lead me to upload the photo of the odometer. A handout sheet with the steps or else an app that leads naturally to the upload would be much better. I didn't know it was required. Until this is fixed I will take my rental business back to Reddy Rents.Ronald H.
Customer did not leave a comment.Aric D.
The storage area of the truck was horrid we sprayed and sprayed the scent would not get into our fabricsYkesha E.
Well done.Craig C.
Fix the tail pipe and have a hard copy option upon return.norman B.
Everything went very smooth. My apologies, but I can't recall the name of the gentleman at the desk. He was very cordial and helpful in getting the truck and upon returning it. Great experience. I will look to Acorn again in the future. Thanks much.Dan K.
It would be nice if there were a sign outside the bldg so it would be easy to tell that you could rent trucks from there and that there was an office insideKatheryn S.
Nice facility and very nice and helpful counter personKevin S.
Manger at this location is a great person,dont ever let him go,i would love to have him run my businessNicholas B.
Everything is always good I have no complaints.chris B.
Customer did not leave a comment.Dan M.
Customer did not leave a comment.jeri Z.
Customer did not leave a comment.Gayle N.
Customer did not leave a comment.Greg R.
Awesome customer service on pickup and drop off!Dustin A.
The receipt amount U-Haul mailed to me was for $176.80 but the amount charged to my credit card was more than that amount.Mark S.
Everything was perfect, very accommodating to us. Thank you. I would definitely use THIS location again.donna M.
Vert professional!DAVID H.
Customer did not leave a comment.Mark V.
I reserved the rental on-line. I thought that I had declined insurance. However, once I got to the facility I was told that I had selected one of the insurance options. The default choice should be no insurance!James G.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.John D.
Customer did not leave a comment.erik M.
No improvement needed. I was thankful for the help of the employee. I inadvertently slected the qrong date for my rental, but he was able to get me a truck. Very friendly and helpful.Holly G.
Customer did not leave a comment.Steven B.
Office toooo smallAbdiladif H.
Very disappointed because although this was a nice pick up point, I had specifically requested and booked online a pickup location much closer. The pickup location we were forced to change to added about an hour to our tight move out schedule.Ryan W.
The trucks passenger side window had a missing gasket. At over 40 MPH the whistling air was extremely loud. I had to tape it w/duct tape.Pamela O.
The location and gentleman that helped us was outstanding and went above and beyond to accommodate us. However, U Haul's service throughout this experience was absolutely atrocious. We had the truck cancelled on us twice in as many days, and we ended up not even receiving the dolly we originally paid for. This caused a great deal more amount of effort required for us to load our truck and we arrived an hour and a half late to our lease signing as a result. We were very disappointed.Dmitry H.