Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)

1,041 reviews

8625 W Point Douglas Rd S   Cottage Grove, MN 55016

(651) 769-2300

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(651) 769-2300

8625 W Point Douglas Rd S
Cottage Grove, MN 55016

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vickii B. 
Rating:
5.0

Very easy to pick up the truck after hours

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
3.0

It was very clean but I was given a truck that didn't have a drop of windshield washer fluid in it. Roads were messy and I honestly had difficulty in seeing. The man that worked there was nice & friendly.

Alison J. 
Rating:
5.0

Customer did not leave a comment.

JORDAN L. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Bob E. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Good

KIRAN Y. 
Rating:
5.0

Very good experience. I see no need no need for improvement.

David H. 
Rating:
5.0

Customer did not leave a comment.

CHING Y. 
Rating:
5.0

Na

richard H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Found trash under seat!

MICHAEL D. 
Rating:
3.0

The Cab could have been cleaner. I have rented in the past and the cab has been thoroughly clean but not this time. Surfaces and floor need work but otherwise a good rental.

stephanie J. 
Rating:
1.0

The truck was in poor condition not clean and they charged me for furniture blankets that I did not even use

Lovette T. 
Rating:
4.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

TORI P. 
Rating:
5.0

The customer service was great and the staff was friendly and helpful.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

The pickup and dropoff locations were fine, but the overall experience with uhaul was frustrating and time consuming. When my confirmed pickup 23 miles away was changed to a different piece of equipment 44 miles away 3 hours before my pickup time, it took me nearly an hour to get ahold of uhaul. I was only able to get the size of truck I wanted, not anything closer. I then had to call again after dropping off the equipment because the rep didn't add any extra miles (as promised) so I was charged for an overage that was caused by having to drive the truck 21 miles beyond what was confirmed. I got the $50 credit for them not honoring the guarantee but after extra gas and miles on my car and extra gas for the truck plus over an hour talking to customer service, it doesn't really cover it. This was after I had to cancel my last truck because it was moved last minute (though before the confirmation that time).

Abigail O. 
Rating:
5.0

Customer did not leave a comment.

JAMES ALLEN B. 
Rating:
5.0

Nothing. My experience was great. The staff were amazing.

KIRSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Bao T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
3.0

On line checkout app is a P.O.S. Zero stars

Michael P. 
Rating:
5.0

Experience was good as always.

Daniel Z. 
Rating:
5.0

get a bigger parking lot

Darlene K. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE N. 
Rating:
3.0

Send a confirmation email and text when the vehicle is returned. We returned the truck a few hours early and never received confirmation that the truck was successfully checked back in. Upon pick up there's notification; having something for drop off would be great too.

Anthony M. 
Rating:
4.0

It was fine getting it there and the guys were nice. It just had a terrible time being able to get them to answer. In their defense they may have been having some phone trouble.

CORTLAND A. 
Rating:
1.0

Unfortunately, I had a really bad experience by the front desk person. When I went to pick up the truck, the system was down. By mistake I provided a debit card where I have my weekly grocery budget instead of my debit card with the rest of my budget. I took the truck with me to my house. 15 minutes later I receive a message from the front desk person yelling at me stating that I stole the truck. ( I have the recording in case a supervisor would like to listen to it). I can him immediately and he was very rude continue yelling. I returned to Acorn where I rented the truck to provide the other debit card. I was treated very poorly by the same person. I very afraid to go back to that place. He really dehumanized me. I had never experienced something like that again.

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

MAHMUD K. 
Rating:
4.0

Customer did not leave a comment.

GLENDA S. 
Rating:
5.0

No improvements are need but I would like to highlight my experience with Dave. He did an excellent job helping me and my wife. He was very knowledgeable about the companies products and services and I appreciate how he made the transaction quick and easy. I would definitely recommend this location for anyone moving.

Terri W. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Truck had a leak and some of our boxes had water damage. We noticed after we arrived here in Texas that there was a hand-written part of the rental contract that mentions “owner accepts responsibility for any water damage.” Unfortunately, we did not see this until after it rained. No big deal, but I think on things like this it is important to tell a customer up front. We would have still rented the truck, just made things a little more waterproof when packing.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

ROY H. 
Rating:
5.0

Customer did not leave a comment.

Maslov K. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
5.0

Customer did not leave a comment.

Jaine V. 
Rating:
5.0

Customer did not leave a comment.

Monica T. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Willie T. 
Rating:
5.0

Not much! He was well informed knew the rates and showed us the nit n the rain!

Ralph M. 
Rating:
5.0

Send somebody to help me move for free and carry all the heavy boxes that my wife over packs… Ha!

Gerald S. 
Rating:
5.0

Pick up location was changed from Eagan to Cottage Grove. The lady that called me to tell me the pick up location changed was quite unpleasant to talk to. She was rude and very short with her tone. Staff at Cottage Grove location were very professional and helpful.

CATHERINE B. 
Rating:
1.0

You have to make the app user friendly it's ridiculous! It kept saying there was no network connection and glitching out like crazy.

Sawyer H. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
3.0

Horrible on line pickup registration experience. Had to spend an hour on the phone with a uhaul representative trying to verify who I was even though I did all the online verification prior to days before.

MATTHEW H. 
Rating:
5.0

Excellent service!

MARY Y. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

The guys were so nice, friendly, patient, and sooo helpful with changing my reservation. I loved the service. I really appreciate it. It helped make my moving experience a positive one.

Jimmy P. 
Rating:
4.0

Be fair about fuel refill. I got charged for fuels although I refilled it. So sad I didn't take a picture of the fuel gauge when I returned it. Otherwise I would have fought more about the unfairness of the charge. I am reluctant to go back to this place.

Seng T. 
Rating:
4.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer service was great. Thanks!

JAY H. 
Rating:
3.0

There was an issue with miles logged and fuel level prior to leaving the rental property that did get resolved. The rental staff was easy to work with.

warren E. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
4.0

The only problems encountered through our whole move were because of uhaul and their inefficient software. If you weren't ready to go mobile or app based than you should have waited until you were prepared. THE ONLY THING THAT SAVES YOU ARE THE GUYS AT ACORN. This is my third time with them and as always they went above and beyond to help me make due with the mess the uhaul system made. If you must use uhaul, call Acorn mini storage. Don't bother with the app or online because LET ME TELL YOU it is the worst and says you have a truck when in fact there is no guarantee until you have the key in hand.

ELIZABETH H. 
Rating:
5.0

Great customer service❣️

debra F. 
Rating:
4.0

The locations were above average, but UHaul Co should not expend their customers to drive all over picking up a truck. It should be available where Customer requests it!! Moving day is stressful enough without having to do the work of UHaul. Charges were very, very expensive!!

David L. 
Rating:
3.0

I'll be honest we reserved a ten foot truck only to find out after all the paperwork they don't have a ramp. That would have been nice to know while ordering. So we ended up paying double the price for less than two hours use. My boyfriend simply asked the size of a truck in the lot and the gentleman working got very frustrated thinking we wanted to change again even though he just asked a question. When we returned the truck the gas needle hadn't even moved but we were still told we needed to fill it. Talking to the person working he couldn't just give us a yes or no wether it was fine to leave it. We rented here before and it was a great experience, today was just off. I felt like leaving a truck lacking maybe a gallon or two at most could have been over looked since we had to upgrade the truck for a simple ramp which is noted online that the other truck doesn't have one. It was frustrating to say the least.

MELISSA K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Sheri D. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer service was above and beyond. Thanks

Aimee W. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
2.0

The truck was dirty inside cup holder & floors. It was also very loud to drive. I returned the truck with more gas then was in it when I picked it up. I also took time make it a little cleaner than whe I picked it up. Staff person was nice but busy.

chriscell B. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Very easy to rent. What happened to return the gas full. Not liking worry of not having enough gas. And having to stop twice

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

NEBEEL H. 
Rating:
1.0

Customer did not leave a comment.

Mahdi O. 
Rating:
4.0

Please make it more clear that if you are late to pick up your rental, you will have to contact U-Haul. So much time was wasted trying to pick up my truck because this was not made clear.

Walter J. 
Rating:
5.0

The guys in the Cottage Grove facility were great. Very helpful and a great attitude. Extremely pleased.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Ahmed S. 
Rating:
5.0

Great job. Wonderful experience

JOSEPH G. 
Rating:
5.0

Everything was ready. All went great.

Raniery D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

I was told my truck wasn't available a hour before I was supposed to pick it up. Had to get a smaller one as the bigger one was 20 or so minutes away. So I had to make 2 trips instead of 1 which cost me even more money

Jessica M. 
Rating:
5.0

Everything as promised. Very nice people that run this location.

Greg J. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Gretchen H. 
Rating:
5.0

They were timely and prompt

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Roxanne B. 
Rating:
1.0

I had a confirmation that I was picking up the truck at 7 am. The online truck pick up did not work for me. The person at the front desk said it was my fault and they didn't care what I had to say. Disappointing

Peter X. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Easy process!

Conrad J. 
Rating:
5.0

Customer did not leave a comment.

GARY U. 
Rating:
1.0

I will NEVER order a uhaul online again. And when I went there the following day to retrieve an item I left in the cab. Another customer was having a difficult time having had used the online registration and the white gentleman at the counter told a black woman "Not to do anything stupid with the truck." Had that been me I would have cussed him out. I almost cussed him out for her. Terrible. I'll use a different company next time.

Daren B. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Gene O. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

The mobile app check in process is way too cumbersome and time consuming.

James P. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
No reviews have been submitted for this location.

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