I rented this unit for several years. I just cancelled my unit a few weeks before my rent was due but was told I couldn't get any refund. I don't. I don't think that is fairDavid D. | Overall Experience
Customer Reviews for Acorn Secure Self Storage
(U-Haul Neighborhood Dealer)
Massillon, OH 44646
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021 - 6/1/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is the best part of acorn! So friendly and just great people. I never returned to my unit until the day I moved out of it. No signs of mice or bed bugs. A few spiders and stink bugs but that is to be expected. Great value and very nice secure facilities.Jacob S. | Overall Experience
Customer did not leave a comment.Erika D.
Customer did not leave a comment.Eric L.
I would say my experience was spot on thank you I think I left a pair of gloves in the truck if you find them can you let me knowRick P.
Customer did not leave a comment.Randal S.
I feel your customer service was on point.Brent C.
Customer did not leave a comment.MATTHEW R. | Overall Experience
Great customer service! Friendly, knowledgeable and professional. Would definitely rent from them again and refer friends.Donna O.
This is my first choice in self storage I have recommended Acorn to friends and familyNathan C. | Overall Experience
Customer did not leave a comment.Rachel R. | Overall Experience
Excellent location and staff!Christina S.
Acorn was great. Uhual was great. The Uhual after hours return App was cumberaomeJoe H.
Excellent customer service thank you!Matthew D.
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.David C.
Leave a little more room to get truck out of the parking spot. Not that bad but would be more convenientJustin G.
Customer did not leave a comment.Zach M. | Overall Experience
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.James M.
Friendly, helpful,staff. Easy to work with. Easy access to unit.Kay K. | Overall Experience
Customer did not leave a comment.Michael W.
Internet connection is too slow for good Customer Service. Customers are required to wait too long for processing.Robert T.
Customer did not leave a comment.Joseph A. | Overall Experience
Customer did not leave a comment.boyd D.
It was really easy picking up and dropping off. The app to return the van was very convenient and worked well.Tom T.
Location had rep that said her phone was too old and didn't have good service and she couldn't figure out how to check me out. Asked if I could do it in app myself so I downloaded the app and completed to checkout process myself. She came back out and said the system didn't complete the check out because she had to verify I did not want insurance. I verified to her after reserving without insurance and checking out in the app without insurance that I did not want the insurance. She said I was good to go and went inside and then apparently signed me up for the insurance. Not sure if the locations get kickbacks for insurance but if I reserved myself without insurance and then checked in without it, why is a location able to add it without my written consent or verification in app given everything else was done by me on my device?Stephen W.
Customer did not leave a comment.David S.
Customer did not leave a comment.THOMAS P.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.james B.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Tim B.
Several Rentals from this location. Always exactly as promised and no surprises. Excellent Customer Service and Communication.Shawn B.
Customer did not leave a comment.Maylon C.
Customer did not leave a comment.John L.
Attendant at this drop off location was also outstanding. Very friendly and accommodating. Didn't know it was so close to my house. Would certainly recommend and use again.Walter S.
Checking out, no long time to. System was down after 15 working with agent. App need to improve to check out ,for better timing. Not the location problem, it uhaul concern to solve this problem n make it better n fasterScott K.
Make sure your tags are up to date I should not have had to check the tags when I did notice that it wasn't up to date on the plate all they did was tell me it is current but someone forgot to put the sticker on which is still a ticketable offense I'm pissedJordan B.
Customer did not leave a comment.Deborah M.
The app used for the rental seems slow and outdated. It took a while for the rental agent to load the required info from their phone to the app.Dave D.
Speed up the process.....there were some digital "shortcomings" but nothing extreme.Richard P.
The attendant was welcoming and understanding.Antonio S.
Customer did not leave a comment.Ronald G.
Very accommodating and helpful - Friendly and pleasant gal at the location! Thanks!Dawna K.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Diana C.
Customer did not leave a comment.Alyssa W.
Customer did not leave a comment.Harry H.
I was initially upset that I couldn't pick up my rental at the local UHaul location (Bowman Street, Wooster, OH) where I had called to make the reservation. I had to drive about 40 minutes to get it and return it. However, the person I dealt with at the first location was a little rude and the young women I dealt with at the pick up location (Acorn Secure Self-Storage, Massillon, OH) was very nice and accommodating. Still, I wasn't happy about the surprise when I got the reservation confirmation and had to travel a longer distance than anticipated. It would have been nice to know that was a possibility up front.maghen W.
NO PROBLEMS... NO ISSUES...Pete W.
This was a mess from day one. Your staff tried to make better. Then pick-up turned into a 25 minute mess.sara B.
Customer did not leave a comment.Beth W.
Customer did not leave a comment.BRET D.
Customer did not leave a comment.Albert T.
They were prepared, helpful and completely knowledgeable about the product and services. I would definitely use them again.Stephanie B.
property closed on Sunday when equipment was returned, however it was quite obvious the property was wrll kept and free of debrisRS Doc T.
No need for improvement, this location was fantastic!Barb N.
Customer did not leave a comment.Dan T.
We first reserved a truck from Manchester Storage in New Franklin. When we arrived to pick up the truck the next day, we found that the worker, Michael Walker has reserved a truck that they didn't even have. The fellow who was working there the next day was only a temporary worker, as the owner is on vacation. This guy had no idea what exactly to do, so he called the 800 number and found that Acorn Secure Storage on Erie St. might have what we needed. The lady at Acorn, named Jennifer, was very helpful, even though she didn't have the size truck we need at that facility either. But she worked it out for us, and we were very satisfied with her service. She saved the day for us! If I owned UHaul I certainly would be questioning the folks at Manchester Storage to find out why they don't seem to know what is going on with their services. Extremely poor service.linda P.
Customer did not leave a comment.Joy H.
Customer did not leave a comment.Sharon J.
Customer did not leave a comment.TROY H.
Customer did not leave a comment.ann S.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Richard Y.
nothing, Melanie was great. She explained everything thoroughly and got me all set up in no time. I had issues with moving and I called to make sure I could keep the uhaul for as long as I needed and they worked with me. Definitely going back to Acorn for my Uhaul rentals!!!Kara H.
Customer did not leave a comment.Karen K.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.david D.
Very happy with the 15ft truck for the cost of a 10fT one because what I wanted wasn't available so U-Haul gave me an upgrade at a nearby dealer at no additional cost and even gave me some free covers to use although I ended up not needing them all for having to use another location. The ladies at Acorn Secure Storage and U-Haul on Erie Ave. NW, Massillon were wonderful and very glad and able to meet all my needs. Will use them again and recommend them to anyone needing a rental.Robert B.
Customer did not leave a comment.leonard F.
The ladies at the location were very pleasant and explained the rental contract. Although we know how and did the hook up of the trailer, they didn't offer help or advice, I have not experienced that at a Uhaul rental place. This was a storage place that rented Uhaul trailers, not a Uhaul center.Mario C.
Customer did not leave a comment.Deborah B.
This location was much better than my pick up location. The people were efficient and friendly. Answered all my questions, very helpful.vince H.
Customer did not leave a comment.mahlon S.
Customer did not leave a comment.Christina G.
Customer did not leave a comment.Johnny B.
Customer did not leave a comment.Maggie S.
Customer did not leave a comment.David V.
Customer did not leave a comment.MALISSA C.
Customer did not leave a comment.Melanie R.
In my experience, Acorn U-haul is as good as the truck rental business gets.James T.
Dropping it off was a snap. thxMartin J.
Customer did not leave a comment.Ted R.
The experience was great even with the mobile checkin. Originally my pick up time was going to be before business hours but I needed up not getting there until they were ope. So the only thing I can say is the wrong key was in the truck so had I been there before they opened I would have been able to leave. Since the woman was there though when I arrived I just took the key in the facility and she apologized and gave me the correct one. The facility was nice clean and easy to find and the woman in charge was very friendly and helpful. When I returned she just said I could giver her the key and leave then she'd finish my check out for me so I didn't have to do it and I was grateful for that after moving all morning. I left and about 20 minutes later I got the return confirmation email. I would rent there again!Ann L.
Customer did not leave a comment.Bob F.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.RON J.
Nothing, The service was excellent.MARYANNE H.
Customer did not leave a comment.Brian H.
All was great!john P.
Customer service was outstandingMelanie S.
Customer did not leave a comment.ROSS M.
They are very cooperative and helped us deal with not knowing exactly when we would return the rentalJohn F.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Garry F.
Customer did not leave a comment.DIANE L.
Customer did not leave a comment.Keith D.
Give me a location less than 50 minutes from my desired pick up location! And a pick up time less than 4 hours past my requested pick up time....and notify me more than 16 hours before my pick up time of changes you have made to my reservation!Cathy F.
Customer did not leave a comment.mary S.
Customer did not leave a comment.Spencer D.
Hard to find locationJAMMIE E.
Customer did not leave a comment.dan C.
Customer did not leave a comment.James R.
Bigger area for dropping off equipment.Thomas J.
The lady (receponist) was very friendly, helpful, yet-supportive at the same time. She went onto call the Tow Service service to assist me with my car loading from their flatbed truck onto the U-Haul auto-transport trailer. The trip journey with my '69 Impala convertible on back of trailer behind my friend's 2014 Ford F 150 all the way from Ohio to Rochester, Washington was an aweSOMe exprience and went without any problem all the way. However, When we were in Webster City, Iowa. The front left black rubber strap was very SLIGHT loose. We simply retight it and continued the journey on way to my house on the farm without any problem.DAVID G.