Customer Reviews for Acorn Secure Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acorn Secure Self Storage

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John L.
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Customer did not leave a comment.

Walter S.
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Attendant at this drop off location was also outstanding. Very friendly and accommodating. Didn't know it was so close to my house. Would certainly recommend and use again.

Scott K.
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Checking out, no long time to. System was down after 15 working with agent. App need to improve to check out ,for better timing. Not the location problem, it uhaul concern to solve this problem n make it better n faster

Jordan B.
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Make sure your tags are up to date I should not have had to check the tags when I did notice that it wasn't up to date on the plate all they did was tell me it is current but someone forgot to put the sticker on which is still a ticketable offense I'm pissed

Deborah M.
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Customer did not leave a comment.

Dave D.
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The app used for the rental seems slow and outdated. It took a while for the rental agent to load the required info from their phone to the app.

Richard P.
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Speed up the process.....there were some digital "shortcomings" but nothing extreme.

Antonio S.
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The attendant was welcoming and understanding.

Ronald G.
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Customer did not leave a comment.

Dawna K.
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Very accommodating and helpful - Friendly and pleasant gal at the location! Thanks!

Steven W.
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Customer did not leave a comment.

Diana C.
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Alyssa W.
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Harry H.
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maghen W.
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I was initially upset that I couldn't pick up my rental at the local UHaul location (Bowman Street, Wooster, OH) where I had called to make the reservation. I had to drive about 40 minutes to get it and return it. However, the person I dealt with at the first location was a little rude and the young women I dealt with at the pick up location (Acorn Secure Self-Storage, Massillon, OH) was very nice and accommodating. Still, I wasn't happy about the surprise when I got the reservation confirmation and had to travel a longer distance than anticipated. It would have been nice to know that was a possibility up front.

Pete W.
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NO PROBLEMS... NO ISSUES...

sara B.
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This was a mess from day one. Your staff tried to make better. Then pick-up turned into a 25 minute mess.

Beth W.
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Customer did not leave a comment.

BRET D.
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Albert T.
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Stephanie B.
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They were prepared, helpful and completely knowledgeable about the product and services. I would definitely use them again.

RS Doc T.
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property closed on Sunday when equipment was returned, however it was quite obvious the property was wrll kept and free of debris

Barb N.
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No need for improvement, this location was fantastic!

Dan T.
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Customer did not leave a comment.

linda P.
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We first reserved a truck from Manchester Storage in New Franklin. When we arrived to pick up the truck the next day, we found that the worker, Michael Walker has reserved a truck that they didn't even have. The fellow who was working there the next day was only a temporary worker, as the owner is on vacation. This guy had no idea what exactly to do, so he called the 800 number and found that Acorn Secure Storage on Erie St. might have what we needed. The lady at Acorn, named Jennifer, was very helpful, even though she didn't have the size truck we need at that facility either. But she worked it out for us, and we were very satisfied with her service. She saved the day for us! If I owned UHaul I certainly would be questioning the folks at Manchester Storage to find out why they don't seem to know what is going on with their services. Extremely poor service.

Joy H.
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Sharon J.
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TROY H.
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ann S.
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Edward S.
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Richard Y.
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Kara H.
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nothing, Melanie was great. She explained everything thoroughly and got me all set up in no time. I had issues with moving and I called to make sure I could keep the uhaul for as long as I needed and they worked with me. Definitely going back to Acorn for my Uhaul rentals!!!

Karen K.
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Chris A.
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Michael A.
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david D.
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Robert B.
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Very happy with the 15ft truck for the cost of a 10fT one because what I wanted wasn't available so U-Haul gave me an upgrade at a nearby dealer at no additional cost and even gave me some free covers to use although I ended up not needing them all for having to use another location. The ladies at Acorn Secure Storage and U-Haul on Erie Ave. NW, Massillon were wonderful and very glad and able to meet all my needs. Will use them again and recommend them to anyone needing a rental.

leonard F.
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Customer did not leave a comment.

Mario C.
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The ladies at the location were very pleasant and explained the rental contract. Although we know how and did the hook up of the trailer, they didn't offer help or advice, I have not experienced that at a Uhaul rental place. This was a storage place that rented Uhaul trailers, not a Uhaul center.

Deborah B.
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Customer did not leave a comment.

vince H.
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This location was much better than my pick up location. The people were efficient and friendly. Answered all my questions, very helpful.

mahlon S.
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Christina G.
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Johnny B.
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Maggie S.
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David V.
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MALISSA C.
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Melanie R.
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James T.
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In my experience, Acorn U-haul is as good as the truck rental business gets.

Martin J.
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Dropping it off was a snap. thx

Ted R.
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Customer did not leave a comment.

Ann L.
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The experience was great even with the mobile checkin. Originally my pick up time was going to be before business hours but I needed up not getting there until they were ope. So the only thing I can say is the wrong key was in the truck so had I been there before they opened I would have been able to leave. Since the woman was there though when I arrived I just took the key in the facility and she apologized and gave me the correct one. The facility was nice clean and easy to find and the woman in charge was very friendly and helpful. When I returned she just said I could giver her the key and leave then she'd finish my check out for me so I didn't have to do it and I was grateful for that after moving all morning. I left and about 20 minutes later I got the return confirmation email. I would rent there again!

Bob F.
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Customer did not leave a comment.

Jennifer M.
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RON J.
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MARYANNE H.
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Nothing, The service was excellent.

Brian H.
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Customer did not leave a comment.

john P.
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All was great!

Melanie S.
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Customer service was outstanding

ROSS M.
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John F.
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They are very cooperative and helped us deal with not knowing exactly when we would return the rental

Linda S.
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Garry F.
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DIANE L.
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Keith D.
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Cathy F.
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Give me a location less than 50 minutes from my desired pick up location! And a pick up time less than 4 hours past my requested pick up time....and notify me more than 16 hours before my pick up time of changes you have made to my reservation!

mary S.
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Customer did not leave a comment.

Spencer D.
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JAMMIE E.
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Hard to find location

dan C.
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James R.
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Thomas J.
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Bigger area for dropping off equipment.

DAVID G.
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The lady (receponist) was very friendly, helpful, yet-supportive at the same time. She went onto call the Tow Service service to assist me with my car loading from their flatbed truck onto the U-Haul auto-transport trailer. The trip journey with my '69 Impala convertible on back of trailer behind my friend's 2014 Ford F 150 all the way from Ohio to Rochester, Washington was an aweSOMe exprience and went without any problem all the way. However, When we were in Webster City, Iowa. The front left black rubber strap was very SLIGHT loose. We simply retight it and continued the journey on way to my house on the farm without any problem.

bethany M.
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The software needs to be better so when there to pick up it doesn't take so long to check a trailer out. Poor software.

kurt B.
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Customer did not leave a comment.

TRACY H.
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CRAIG B.
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The staff was very friendly and helpful!

CARL C.
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Staff are great, professional and dedicated to customer service. I have used this company before and I will not go to another place to rent a truck or use there storage units.

sandy M.
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Customer did not leave a comment.

RACHEL H.
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Customer did not leave a comment.

sharon M.
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Customer did not leave a comment.

RICHARD B.
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Top notch STAFF, and facility.

Carl C.
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I was very pleased with the customer service and the fast rental filling out the paper work. The employees at Acorn Secure are very professional. I will keep using them and will always direct anyone and everyone to use them. The truck was very well maintained and clean. There is no need to improve on anything. Keep up the great work.

BILL G.
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Customer did not leave a comment.

JOHN A.
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The roof on the trailer leaked.

robert L.
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Everything went well and no issues.

PAUL M.
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No one present. Just dropped off keys and paperwork.

DORIAN M.
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Be sure person at counter is knowledgeable about job.

RICHARD C.
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Customer did not leave a comment.

WARREN W.
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why could I not pickup truck at the location I booked it at?

kevin K.
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Customer did not leave a comment.

STEPHAN S.
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Everything at Acorn Storage was excellent this was my 2nd truck rental from them. They go way above and beyond to meet customers needs. The facility was very well maintained. Would recommend to everyone.

DON F.
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Excellent service!

DIANA R.
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Customer did not leave a comment.

Colin T.
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Customer did not leave a comment.

WILLIAM J.
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Customer did not leave a comment.

KEVIN F.
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Customer did not leave a comment.

JOHN H.
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see previous comment

LINDA B.
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Great friendly quick service! :-) Thanks! :-)

Rebecca B.
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Very informative and polite people. Truck very clean and nice and very easy to use. Def would use again.

No reviews have been submitted for this location.

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