Customer Reviews for Acosta Autobody

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acosta Autobody

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Lee S. on

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Customer did not leave a comment.

robert l. on

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Trent M. on

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Worker was inviting and helpful. However it’s an auto body shop there’s cars and crap scattered everywhere.

Allen B. on

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Lisa R. on

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Max A. on

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SHELLEY M. on

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Jose was very accommodating and understanding

matt m. on

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Steve G. on

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The chap who helped was excellent helpful, prompt and nice to deal with

Wayne B. on

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Made a great effort to help. We forgot the dollies so maybe work on that. He skipped his lunch to make sure we got them. Happens to us all.

Joshua W. on

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They were great. Very helpful and accommodating. Even changed my hitch to fit better.

Robert S. on

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David K. on

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The agent has an accent which led to some miscomunication over the phone. Otherwise he was exceptional to deal with.

Christine H. on

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My truck wasn’t there at my guaranteed pickup time, it was an hour and a half late I had to sit in the parking lot and wait. The office was dirty and smelled of auto body chemicals.

TOD H. on

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The fuel stupidity is unreal .. Should be full at pick up and drop off.. simple.... as for below then half at pickup and have to figure out how much to put in with pay at the pump now doesn’t work with shit .... You can’t add fuel and check gauge while holding up other ppl.

Jaco H. on

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Very helpfull.Hooked the trailer up for me.Very friendly.great customer experience.

Grace H. on

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Everything was very satisfactory. Always receive great service here!

Michael D. on

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The business owner was amazing to deal with. He truly wanted me to get the best deal. Excellent service. I was very impressed.

Mackenzie B. on

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Jose was a very nice and welcoming person, and tried his best to help us out. He understood why we were upset. Thanks

erica v. on

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She is very professional and wonderful in customer experience Thanks

Mackenzie R. on

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Yard layout is a little messy but it's spring haha great location, great service! 10/10

Mark L. on

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Dallas P. on

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Robert L. on

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Mr Acosta provided excelllent service. The unit I ordered was ready and waiting and and in good order. The return process was easy and effecient. Easy access and easy return even after hours. Thank you!

Brian M. on

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Dave H. on

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The guys did a great job. Explained everything clearly.

darryl m. on

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Always great service here!!!!

ANDREA M. on

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They went above and beyond for us.. Helped us out with some vehicle issues Great people!!

Samantha D. on

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Larry W. on

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No complaints all good very friendly people

Nicole C. on

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The guy there was super friendly and accommodating. Took a lot of time answering questions and trying to find my best option for a trailer. Helped me unhook.

Jim H. on

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Make sure mirrors are clean and ready for use. It would be nice to have the windshield scraped clear of ice as well.

Karen F. on

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Vic G. on

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Don't let the location fool you. I have always had excellent service from Acosta. Highly recommended.

Kristine B. on

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I am a little upset, as I declined the insurance coverage when I booked it, but was charged for it anyway.

Matthew S. on

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Awesome people to deal with I would use again

Keith L. on

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I wanted a 6 x 12 trailer and was told the night before that I had to travel 100km to get it. I had to change to a truck to save time and increase my expense.

Keith M. on

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only one thing I can think of would be to ask if need a padlock for the door. I believe there should be one available

Mike B. on

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Derek R. on

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ADRIAN michael P. on

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Irena A. on

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It was very difficult to find in the dark and I did not for some reason have the name of the drop off location just that it was the junction of highways 56 and 13.

CHARLES H. on

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Karon W. on

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Rolando S. on

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Nothing..truck is very clean and very exiting to drive

ron m. on

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Ken F. on

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Excellent service and professional staff.

DOUG D. on

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Building looked like it was ready to fall down and the parking are was very wet and muddy.

Andrew C. on

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Nothing...keep up the good work

MARK P. on

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Brian S. on

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Candy S. on

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I was impressed with everything

Brian S. on

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The office was closed and there was nobody to talk to at 3:00 on a Saturday afternoon.

Patricia Y. on

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This location is east of Camrose on HWY 13. Maybe 5 mins outside of Camrose.

Chinwendu O. on

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The location needs to be more professional and improve greatly on their customer service. They also need to try and inspect the trucks they give out, instead of forcing customers to angry to things before seeing it. And they need to stop threatening customers for just asking questions about the truck they're renting.

Randy R. on

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The trailer what's good as it was meant to be, everything work good the staff was accommodating very pleasant, the trailer I reserved a week ahead of time was taken away from me a a couple of days before my pickup date and they provided me with a smaller trailer which work very well except it's not the trailer I needed to move my ride on tractor, and that was one of the reasons why I needed the five by nine as I reserved , not the 4 by 8, Uhaul is supposed to have a guaranteed reservation or a $50 refund on your reservation if they cancel or change your order, I think U-Haul should reimburse me the $50 as it is not what we agreed to and it is not what I reserved, I think they are overbooking and that is getting them into trouble and given their customers grief.

Ben W. on

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michelle y. on

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Melissa B. on

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Brian M. on

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Jihyun J. on

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Kevin F. on

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Jamey C. on

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Dropped off after hours so have no opinion

William A. on

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Ralph R. on

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Customer service was friendly and efficient!

Bert L. on

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Person was extremely helpful and pleasant. The location is in a rural setting so is hard to see from road, and is an add-on to the business of bodyshop resulting in paint and thinner fumes and somewhat hard for myself (COPD). Had just rained recently so area being unpaved was muddy and rutted by other trucks Easy parking.

Frank W. on

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Late holiday Monday when we dropped it off the shop was closed.

Gordie L. on

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Just a dropoff point. No issues were encountered. Dropbox for keys and contract was easy.

Dwayne M. on

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Doug A. on

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Nolan R. on

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Absolutely every part of this rental process site could be improved on. - better sites - ones that aren't extremely dirty and run down, also ones that show up on the map when you click the link on the uhaul site - proper truck size - I was forced to take a smaller truck because the big truck would not have fit to where I need to go. - trucks that don't make your clothes smell like cigarette smoke just by driving in them - better customer service to solve a customers issues Overall this was an awful Uhaul experience, this is the third time I have rented from Uhaul in the the last three years and by far the worst. The other two times were quite positive. Uhauls solution was to credit me $20.00 which was pretty insulting given how much inconvenience and stress I was put through. For future moves I will be considering every other possible option to save me from having to rent from Uhaul.

MICHAEL S. on

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Customer did not leave a comment.

Hany S. on

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Mr. Acosta is a very very warm and caring business owner. He made me feel very welcome from the very beginni g. Was very well aware of his products and options and helped me chose the best option for me. Made me feel at home. Would definitely seek him for all my Uhaul requirements

Justin Y. on

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Art R. on

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When I have booked a trailer that is available and then some woman at UHaul decides to give me a smaller trailer because that is all that is left at the last min you really screwed me.

Pedro O. on

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Owner made all efforts to ensure van was available during long weekend.

MICHAEL S. on

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allan m. on

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Awesome service I highly recommend!!!

Connie B. on

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great service.

Ron K. on

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Stephen V. on

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Really had no choice in the pick-up location. I had selected a location in Edmonton, AB on the south side of town and was called the day before I was to pick-up the trailer that there were none available in Edmonton and the only one available was in Camrose over a 1 hour drive away. So right in the middle of packing I had to create an additional 2.5-3 hrs of "free" time to go get the trailer. otherwise I was totally hooped. So selecting a pick-up location on the U-Haul web site is really a joke. I know that U-Haul does have the disclaimer saying "A U-Haul Representative will contact you the day prior to your rental to finalize time, place and equipment size" and basically this means that making a reservation for a particular type of trailer for a specific date, time and duration for pick-up in a specific city is worthless. U-Haul obvious doesn't use this information for any staging or scheduling of their resources. The location operator was very friendly and helpful and basically their hands are tied by U-Haul. They did give me some free days on the rental, but while nice is pretty meaningless as I had a specific schedule planned. Would be better if U-Haul refund the cost of fuel (51 cents/km) and my time (3 hrs) at commercial driver's rates to have to drive out to pick up the trailer instead of them having to actually stage the trailers where the reservations are being made. I'm not holding my breath though. So my recommendation is not to bother with the web site and just call the U-Haul location you want to deal with and make your arrangements directly, and also be prepared and plan an extra half a day or so to have to go on adventure to find a trailer or actually not be able to get one, regardless of any "reservations" you make.

Stan B. on

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Sean M. on

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Pave the driveway and throw down some gravel in the rest of the lot. It was a bit of a mud pit, however the service I recieved was top notch.

Karen B. on

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Neil K. on

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Extremely muddy at drop location. Lots of standing water and somewhat difficult to get in and out of due to roadway condition.

Doug S. on

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Marvin W. on

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phill h. on

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Wendy J. on

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Location was out of the way and very muddy. Although the owner of location was very pleasant

barbara p. on

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make the parking area more accessible. deep mud everywhere almost impossible to walk anywhere without getting filthy

Raymond D. on

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ELLEN K. on

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MICHAEL S. on

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michelle l. on

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Karon W. on

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Very friendly and helpful gentleman in charge. Could not do enough to help us. Thank you

Karen K. on

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DON R. on

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No one there . Good thing gate was opened

Kathryn M. on

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MICHAEL S. on

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MICHAEL S. on

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