Customer Reviews for Acosta Autobody
(U-Haul Neighborhood Dealer)

Hwy 56 & Hwy 13   Camrose, AB T4V1X4

(780) 679-0920

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/23/2021 - 7/25/2021: Closed

Services at this Location:

Contact Us

(780) 679-0920

Hwy 56 & Hwy 13
Camrose, AB T4V1X4

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/23/2021 - 7/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
1.0

For someone at Acosta auto body to actually be there or arrange for someone to be there and answer the phones

Karen M. 
Rating:
5.0

Everything was great thanks

Brian B. 
Rating:
3.0

Customer did not leave a comment.

Natalie W. 
Rating:
5.0

I don't need any improvements Service was great when I picked it up and returned it I would definitely rent from there again

Lawrence B. 
Rating:
3.0

Customer did not leave a comment.

Samantha B. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Adriaan V. 
Rating:
5.0

Very helpful agent.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
3.0

This location was not open when my truck was due. And I couldn't get the return app to work for me, so I called and was treated very well by the person I talked to. All in all, things worked out quite well.

James F. 
Rating:
3.0

Customer did not leave a comment.

Nora-Lee R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
3.0

He was very pleasant and efficient. The front deck is a hazard. The truck was clean and sanitized. It was perfect for the job.

Janet R. 
Rating:
3.0

Not sure what to say. Came during business hours. No one was at the location

Carl D. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Freda Y. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Manager was very helpful

Godwin K. 
Rating:
5.0

Great customer service!

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

Barb B. 
Rating:
5.0

Customer did not leave a comment.

Breanna J. 
Rating:
4.0

Jose was very friendly and helpful. I booked my U-haul online but Uhaul could not promise me that I would have a truck on the day that I requested. I called Jose directly. He confirmed my booking and even bumped it up a few days with no issue. Great service!

Gordie L. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Spiros P. 
Rating:
4.0

Customer did not leave a comment.

Robyn K. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Mr. Acosta , the U Haul representative, is very professional and very courteous. He explained all the details of the rental procedure and was very efficient as he registered me for the rental. The truck I rented was exceptionally clean and ready to go. This is the second time I have used this U Haul location and I will do so again.

Don G. 
Rating:
4.0

Not much, I would use UHaul again

Shilo W. 
Rating:
3.0

Customer did not leave a comment.

Karen C. 
Rating:
3.0

Customer service was great

Jody G. 
Rating:
2.0

The place was dirty, and the inside of the cab of the truck was not very clean nor was the outside of the truck especially the front windshield, which was full of bugs. The air conditioner did not work and the drivers front head light was missing it's bottom bracket and was bouncing during driving.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
3.0

It was ok it's the only UHaul available.

Lesley H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Syed F. 
Rating:
4.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

I'm looking at booking the 6×12 trailer again in the future, and possibly a motorcycle trailer. It would be awesome if you had small enclosed motorcycle trailers to rent, so the towed motorcycle would stay clean.

Derrick W. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
4.0

Customer did not leave a comment.

Owen C. 
Rating:
4.0

Service was good

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Walter V. 
Rating:
5.0

Jose was very friendly and helpful ! It might be a good idea to have a UHaul sign near the correct turnoff to Acosta, as I turned into the first business off of the highway. But otherwise it was a simple return.

Catherine A. 
Rating:
4.0

Great equipment and very good customer service.

David S. 
Rating:
5.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Customer did not leave a comment.

Rolande S. 
Rating:
5.0

The owner and his son were great will return again !

Ryan D. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Air conditioning did not work but the vehicle and customer service there was fantastic

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
3.0

Lot could use a grader to get rid of the mud patches along the “roadway” but otherwise a sound location.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Laird B. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Always great service. Thank you.

Ben B. 
Rating:
3.0

Customer did not leave a comment.

jerry R. 
Rating:
4.0

Trailers should be clean when we receive it inside and outside. Also when dropping off after hours and unhooking by yourself the trailer should have a jackstand supplied with it to get it off the truck receiver to heavy for most people to lift.

Marty L. 
Rating:
3.0

Yard had awkward access, and a mud hole. Deck on building was falling down.

jerry R. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia N. 
Rating:
3.0

I dropped off after hours so can't comment on the services. It would be helpful to have signage on the road/fence as the trucks are not visible from the road.

Isleta M R. 
Rating:
5.0

The staff at Acosta was great to deal with and very helpful

Gary T. 
Rating:
4.0

Customer did not leave a comment.

Terence H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Tyler O. 
Rating:
5.0

Customer did not leave a comment.

Doina O. 
Rating:
5.0

Have a truck available at the location and date the customer pre booked it .

lynne H. 
Rating:
3.0

Customer did not leave a comment.

Louis L. 
Rating:
1.0

Be prepared to have unlimited time at this location to WAIT for an employee to attach your trailer. I am a middle aged woman. I was there twice in one day as I had to work in the afternoon. I asked for time off work to go back to get the employee to attach the trailer so I wouldn't have to do it myself after hours. I called ahead telling the employee I got time off work to get him to attach trailer and that I'd meet him at trailer in 5 minutes. He said he was just finishing off paperwork for another rental. I arrived, waited at trailer for 5-10 minutes. Then went into office asking if he'd be long because I had to go back to work asap. The employee didn't really say anything other than looking at me. I went back to wait 20 minutes. Still hadn't come out to attach my trailer. I was panicking to get back to work as I'd already been away almost 45 minutes. I attached the trailer myself; however, apparantly wrong because as I went to pull away, the trailer came off and damaged the back of my vehicle. I went in the office to tell the employee who just looked at me and took his sweet time to finish with the couple he was doing paperwork for. FINALLY the employee came and hooked up the trailer. I asked who was going to pay for the damage to my vehicle. He said I could call "them" to ask. I asked who "them" was. He replied, Uhaul. I called uhaul that evening and was given the number for Uhaul insurance and was told the owner of the Uhaul location would be calling me within 72 hours. The next morning, I called the insurance number and submitted a claim. Approximately 65 hours later I received a call from "Steve in Edmonton" stating Uhaul would not cover the damage. I asked to submit a complaint about the service I received. Steve would not accept my complaint. I asked to speak to his supervisor. He said, "I'm afraid you're at the end of the line for you". I hung up on him. There has been no further contact and the actual owner or manager of this location has not called me. I've used Uhaul many times in the past and was planning to use them again in a week but I will have nothing to do with this business again.

Melody C. 
Rating:
1.0

Nobody around. We arrived before our drop off time with extra gas.

Cheryl Z. 
Rating:
5.0

Customer did not leave a comment.

Arlene D. 
Rating:
5.0

U-haul website was giving the operator some grief. and would not allow him to login to network. Had to check-out by phone. Not that bad. Overall, excellent service. Have used this location twice previously and no issues picking up or dropping off.

Korey S. 
Rating:
4.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

Reason for not recommending to a friend is because it's more than an hour from Edmonton. They were really friendly and accommodating on the phone.

Pam S. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Vernon L. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
5.0

The manager is always willing to go the extra mile for his clients. He and his staff are friendly, courteous and provide excellent customer service. I would recommend this location to other clients.

Chelsey C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
2.0

The young man waited for me even when I arrived about 10 min after closing. Thank-you well done to the staff member. He was helpful in directing me to the location via phone and quickly unhooked the trailer. He has excellent customer service skills.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Virgel F. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
5.0

The only problem I had was the truck I originally had rented had a completely flat inside duel tire. Luckily they had another truck the same size. The young gentleman there asked if I wanted him to inflate the tire, but I said it would be a safer bet to take the other truck than risk the tire going flat again on a long trip. The other thing is that they didn't have any supplies for moving such as moving pads or blankets.

Aaron T. 
Rating:
5.0

Nice people great service.

Ken A. 
Rating:
4.0

Customer did not leave a comment.

Mardo V. 
Rating:
3.0

The Camrose office was very friendly

Gary T. 
Rating:
5.0

No improvements necessary. The Acostas were very courteous, friendly and explained every detail. I will do business there again. Don Gregorwich

Don G. 
Rating:
3.0

The truck came from Arizona USA. And it had only summer Tires on it. I was driving it on winter Alberta Highway. On a couple occasions I near hit the ditch. That truck should not be used on Alberta highways without changing the tires first.

Craig B. 
Rating:
5.0

Very friendly and nice

Grace Q. 
Rating:
5.0

Nothing .. Jose is a great guy and very accommodating

Debora S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
No reviews have been submitted for this location.

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