Uhaul couldn't be bothered to call teh location to verify euipment. Then U-hauo cals and then without ask changes equipment locaiton (42km one way to west of original pick up - so adds 42 km to y bil0. an hour on phone i am told i get like 50 extra km free as have to drive east that way to get to my move location and the extra fuel to drive said equipment also so not a savings for me. 12.5 huors later I am 1 km over the 263 total km allowed I had to go to 3 gas station to get gas. Super rude location of drop off charged me $75 (teh extra miles UHAUL gave) I call Uhaul and again an hour and someone is arguing about mileage. i was forced to pick up said equipment as described in camrose AB not daysland (42 km to west). so that was extra mileage just to start and ought to have been free due to the inconvenience. let alone given a piece of equipment with literally 1/4 of a tank fuel! I still have not been refunded my money that UHAUL STOLE. Ridiculous and second time I have moved using them and had to go way out of way to get a piece of equipment. last time was 20 years ago. force to go from Calgary to medicine hat to get a 25' truck instead of a 20' and wow given an extra day and no fuel extra etc. again that time western president booked said equipment in person. this recent experience ahsme thining go with budget and pay more and not get screwed over. thanks uhaul look u the rental i had pn May 16 2026 from Camrose taht went to Heisler and then back to Edmonton. I will accept the extra charges AND fuel cost of $50 on top and ow aobut an actual apology- sales even tried to say it was iles so if it were 263 miles and the truck was showing km i was at half of allowed but thats is sales eople no clue aobut sales. thanks a lot. ONLY GOOD WAS CAMROSE DEALER USED HER PHONE TO SET UP RENTAL AS MY HPONE DID NOT ALOW CONNECTION BUT UHAUL APP POS IT IS WOULDNT ALLOW ME TO SAY THE KM AND FUEL ELVEL AND I TRIED AT LEAST 10 TIME AND UPLOADED PHOTOS TWICE.
Mike S
Mini Mall Storage Camrose
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Camrose, AB T4V3H2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Drop off was on the city street..,,lots of U-haul trucks parked. Didn’t deal with personnel as closed and no parking within the facility itself. Trucks always on city streets. There was no N/A for answering the last theee questions so chose no for that reason. Found key drop box outside the gate. Only info given was drop off location.
CINDY OThe location was not open on the day of drop off so I followed the steps on the app for drop off, which was completed before I had the truck for 24hours even. The location then attempted to charge me for having the truck an extra day. U-haul customer service has been great to try to get this resolved when I have contacted the general support number. Not impressed with the drop off location and them trying to not return my full deposit.
Alyssa CThis person was friendly helpful .
David SNothing needed to improve! The girl who checked us in and was absolutely the best!!!
Gary S