Customer Reviews for Adams Auto and Truck Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Adams Auto and Truck Repair

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KAREN V. on

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You need to improve your computer service could not pick up at the scheduled time do to the computer freezing when trying to enter drop off location had to wait over 3 hours and still couldn't enter it called regional again and was asked to call to tell drop off location which inconvienced me to have to reschedule my day around.also charged insurance when I had insurance that covered everything.

Roberto B. on

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Call me directly. I will explain in full. If you are truly interested thanks.

Minetta T. on

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horrible horrible

Thomas K. on

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Customer did not leave a comment.

Melissa C. on

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The lot is all dirt and mud. At 1st they didnt want to give me a truck because they didnt want to release their last truck even though I had a reservation. I also didn't notice that the milage was wrong on the paper until later that evening.

RANDY F. on

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Customer did not leave a comment.

Paul B. on

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Claimed I returned truck without replenishing fuel, fact was truck had less fuel in it than stated when picked up, filled to amount stated on contract however, location stated that truck was not filled and charged me. Drove truck 25 miles and was charged extra 60$ for 16 gallons of fuel. Will never use this location again and will warn others to avoid.

Donna W. on

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Customer did not leave a comment.

Jacqueline A. on

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I was never given the option to add insurance on the truck I drive. It wasn’t until I had already paid for the truck and asked why the amount was more, that I was told that insurance was added to my total. Overall also, I was in the process of being helped and someone else came into the location (which it appeared the lady behind the counter knew) and she stopped helping me, to help this lady.... which was odd

Susan N. on

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Customer did not leave a comment.

John D. on

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Customer did not leave a comment.

Jeffery Y. on

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Only 26 foot truck in the area, so this is my only option for rental, second time using them. Both times, truck was reserved well in advance. At pick up, truck was blocked by multiple other vehicles, delaying getting to the move site.

Timothy M. on

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Nothing it was fast and easy. Customer service was most excellent

John F. on

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Customer did not leave a comment.

Adreannia R. on

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The customer service agent at the pick up location was rude. Better customer service is needed when speaking to customers. I was charged an additional day that I did not use. There was no location designated to drop off keys.

Timothy W. on

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The inside of the cab was disgusting. The driver side door and floor had drink spills all over them. The dash had not been dusted in quite a while. The inside of the truck was not as bad as the cab, but it had not been swept clean either. The office personnel were nice and quite friendly.

michael g. on

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Terrible customer service

Victor L. on

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People were very friendly but location looked like a junkyard and the truck was very old. Online I was give options like a dolly, pads, etc but when I arrived they had none of that. I’m also upset that my pickup location was changed to here after I reserved it at a location 20 miles away.

Donald S. on

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Customer did not leave a comment.

JESSICA L. on

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If a truck has not been returned yet, contact your customer to give them a heads up. Don’t tell your customers to just relax and always review the truck for damage. Our truck had a gash on the side and it had rained and we had several items ruined.

KEAVEN M. on

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originally given a location that had not taken returns for 2 months. new location was not very inviting and no one in office at two o'clock on a saturday afternoon.

Mohy O. on

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Customer did not leave a comment.

kerry h. on

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More professional reps. Extremely unprofessional

Felicia D. on

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Customer did not leave a comment.

mike a. on

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Nothing,they were awesome!

Ramon P. on

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Very bad customer service. Mislead with wrong info, charged for insurance and did not want it...wgen I asked to remove it they said they couldn't and only uhaul could, when I asked them why they were not treating me with customer service they said they did not have to because they dont eork for uhaul, refused to walk through the vehicle with me.

YOUSEF S. on

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Actually my experience was excellent Yuvette is friendly and very nice. She went above and beyond to make sure I was able to get me a truck for my move.

Simone R. on

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Customer did not leave a comment.

Tiffany D. on

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Excellent service!!! Yvette was Awesome. She was very nice and helpful. She was very thorough and knowledgeable. The truck was perfect for my move. Great experience!!

Dorohn W. on

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Front desk lady was extremely rude and far from helpful. I will never rent a uhaul from this location again.

Tarik I. on

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Everything was perfect, the staff was very friendly, including the 800# lady at the office.whom found me the location. When i went to pick up they were thorough n on the ball, forgive me i forgot the young ladies name and the gentlemen who brought us the truck. Tarik