Easy to pick up and drop off. Thank you so much.
Jeni S
Customer Reviews for Adams Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and easy
Jesus GThe tank was empty and there was trash in the U-Haul
Lauren DThere's nothing you need to improve the customer service was amazing and fast and spiffy
Veronica OWonderful
Nickolas WEmployee was friendly and got my uhaul checked in within a few minutes! No notes.
Cristian LEverything was perfect. I love how fast and easy it was.
ruby qThe unit's mileage and gas levels were not properly updated resulting in over $100 in incorrect charges. The vapor lock also malfunctioned, resulting in spraying gas everywhere. The staff was helpful but the equipment didn't seem properly maintained.
Zapporah MEverything as expected.
Taha KIt was ok ✅
Yolanda MOn line system was difficult. Couldn't upload drivers licence
Paul WAmazing spot, friendly staff. Def recommend.
Devin LQuick and easy drop off.
Sanjay CGood service
alejandro cTrash
Hector vGreat customer service!!! Sales person was really friendly and professional
Elizabeth SThe rep was so friendly and the parking lot was easy to return the vehicle. The process was super fast!
EMILY TGreat representative. Friendly, knowledgeable , expeditious
Brett CI was overcharged
Minerva CThe chat support in uhaul.com was no help at all. I was left waiting for over an hour and no one ever responded attempted contact 3 times each time waiting for someone to respond.
TINA NIt was fast and quick to drop off.
Tara VThe uhual had ants all over the driving seat the driving door and the dash. I had to stop and clean up the driver cabin. It was also unsafe to swat the wants from my head and arms when I was driving. The location staff is not so friendly but I understand that it’s not an actual uhual location. Fortunately I received a call from Giovanni Dominguez and he was very professional in addressing my concerns. I am very happy with how uhual and Giovanni addressed the issue. Thank you very much.
Brandon PGreat experience all around
steven cWhen I picked the vehicle up, it was filthy inside and out. Someone had urinated inside the box and left a shirt where they had urinated. I HAD TO SCRUB THE ENTIRE INSIDE OF THE BOX IN ORDER TO USE IT!!!! I still did t get all the smell out. Never mind the fact the smell permeated inside the cab through the entire trip!! On top of that. When I went to add fuel to the vehicle someone had cut the tank inlet house and fuel spilled onto the deck!!
Arsenio SStaff was friendly, helpful, and straight forward. I have used this location twice in one week. I will use it again the next time the need arises.
Shane WEasy pickup/drop off
Oso IThey charged me saying I didn’t put gas in even though I did.
Joseph PNo improvements, perfectly fine
Aydan HMake sure the gas is filled to required minimum. When I started the uhaul there was zero gas.
Xyla MAlways very helpful
MICHELLE BGreat fast service and answered all my question i would do business here again.
Alberto MGREAT CUSTOMER SERVICE AND EXPERIENCE..
Hector NWhen I got in the truck the gas was below empty so before I even used it I had to put in 30 dollars which didn’t even put it to the first line with how expensive gas is right now. I only drove it 7 miles total but still has to put more gas in it than I even used which was unfair.
MICHAELYN HThis is the second time I have used a vehicle from this location. The first time the truck I was given had a dead battery. This most recent rental had a bad tire that blew out on the way home from picking up the rental. As well as No gas in the tank.
Albert SI rented a uhaul today and brought it back a little over 1/4 a tank and I was charged an extra $88. I have included pictures of the gas and the tank when I returned it. Please adjust the price charged to my card as soon as possible. I have included the gas picture from today that I put in only 9 miles from your location to ensure the gas was more than enough.
Thelma TI ordered an appliance Dolly and didn’t realize until i got to the location that it wasn’t in the truck. Then i called and they didn’t have any, so i had to use all of my miles to go out of the way to get one. Uhaul then made me pay again. The lady who gave me my keys when picking up had no idea what she was doing. Overall, i will only use the actual uhaul places
Danielle SNothing, great customer service. Will be back for next move.
karissa jDrop off was quick and easy
J RAfter renting the 10ft truck for a day from this location, and attempting to re-fuel at the end of the day, we saw that the fuel we were pumping into the truck was leaking out at the bottom of the truck, at the same rate. It was scary and super dangerous. A little spark could have made a HUGE problem. When we returned it, they didn't charge us for the re-fueling, but it was obvious they were already aware of the issue, and still let us rent it out, actively endangering myself, my spouse and our kids!!
joanna KMaintain it clean.
Brenda SGreat customer service. Easy in and out.
Janice FFast and easy
JOSE BExcellent service. Easiest u-haul rental ever!
Alejandro CDakota was very helpful!
Megan DKeep it up
Aung CIt was fine.
Doris AWas told this morning that the U-Haul system was down, but the team at the Indiana Ave., Riverside, CA rose to the occasion, and Manager/Owner Tariq and crew over-rode the tech. and we able to get me my resume on-time and in excellent condition. Tariq, Dakota, Cheyenne, and the young blonde woman all exceeded my customer service expectations and, literally, ''SAVED THE DAY''.
TIMOTHY MVery friendly excellent service
alan lCustomer service was great! Very personable and kind. The parking lot is a little tight but they do the best with what they got. My experience was a positive one! Will definitely use them again!
Clinton WFriendly and helpful staff. Things were fast. I was on the Road with the uhaul in no time. Thanks
Gerardo P