Customer Reviews for Addictive Autoworks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Addictive Autoworks

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Broderick K. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Customer did not leave a comment.

wallace K. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Customer did not leave a comment.

Arthur K. on

Rating:

A bill for $162 for a truck rental advertised as $19.95 per day is absolutely unfair. I will not be using U-Haul again and will communicate to friends my dissatisfaction.

Steve B. on

Rating:

Customer did not leave a comment.

Abner B. on

Rating:

Customer did not leave a comment.

joy S. on

Rating:

Because it was dropped of after hours.

deena T. on

Rating:

No!!

Justin S. on

Rating:

The Uhaul was not clean when I came to pickup. The owner of addictive auto works did sweep out the Uhaul before I took it. The Uhaul had a pretty aggressive vibration while driving at certain speeds as well. The driver door didn’t seal properly so I had to listen to wind coming through the seal of the door my whole trip.

Jesse M. on

Rating:

Customer did not leave a comment.

JOE H. on

Rating:

Customer did not leave a comment.

jarrett P. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

The smart phone drop off procedures are a travesty! "Take a pic... Take another pic... And yet another..." I don't remember being warned that I need a smart phone WITH reception and a whole lotta patience...

Sam B. on

Rating:

Really nice folks. Everything was ready and on time. Picking up the truck was a breeze with the express check-in.

Charles V. on

Rating:

Customer did not leave a comment.

Karla D. on

Rating:

Take away the vendors license he and his large unfriendly dogs at least the dogs acknowledged my friend and I were on the property alerting the vendor who never greeted us or attempted to help us pick up the vehicle or where to go to do so. I was in fear to return the vehicle because of the service and location after picking it up.

dennis T. on

Rating:

...while your location is fine, u-haul needs to significantly improve COMPAY customer service! ...Service provider needs to CLEARLY notify customers of irregular business hours, not only verbally but also posted notifications on closed entries. Further, I was charged for 3 gallons of gas, having driven only 9.5 mi. I returned the vehicle on time and with gas at approximate level at which I rented. I will be contacting u-haul customer service, direct, as I have issues with this and a previous experience of not clearly advertising fees.

Daniel K. on

Rating:

Thank you. We were very pleased!

JIM P. on

Rating:

inspection needs to improve. the car transport I rented had a damaged 4 wire tail light assembly, two tires with low tire pressure, and the one rubber safety link was missing and the other was damaged beyond use. I ended up using zip ties to keep the u- hooks from slipping out of the tie down chains.

Kenneth H. on

Rating:

Very friendly and helpful

Michael S. on

Rating:

Customer did not leave a comment.

Tonya S. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Customer did not leave a comment.

Christopher F. on

Rating:

Horrible service made a res for pickup at a different location. Got a call hours later when I was minutes from the original pickup location saying there was no trailer and I needed to drive an extra 55+ miles out of my way to get a trailer!

Linda W. on

Rating:

Customer did not leave a comment.

Anthony N. on

Rating:

Easy drop off and very quick invoice. Thank you very much.

Robert R. on

Rating:

Customer did not leave a comment.

Kim H. on

Rating:

The truck was filthy on the outside. Bugs all over the windshield. I received no help loading my car onto the auto transport. I ordered 3 dozen blankets, they only had 1 dozen!

gianna M. on

Rating:

We dropped the truck off on a Sunday, when this location was closed, so we did not have any experience with them, personally.

Michael P. on

Rating:

I didn't go inside but the man helped me out. Thanks....we will definitely use U-Haul again if we need it.

David D. on

Rating:

Customer did not leave a comment.

Claudia A. on

Rating:

Customer did not leave a comment.

larry K. on

Rating:

Dirty floor of cargo area. Exhaust leak on engine.

Catherine J. on

Rating:

Customer did not leave a comment.

Heather T. on

Rating:

Customer did not leave a comment.

Larry C. on

Rating:

He was very helpful and accommodating for our needs on short notice. Thank you

Brad F. on

Rating:

Chad went above and beyond on service to meet the rental request, appliance dolly was not in truck rental as requested and he hand delivered one for us. Easy to reach and understanding of the mishap of locking keys in truck at return on the weekend off hours. Will rent U-Haul from here again and recommend this rental site to friends and family.

Christopher Y. on

Rating:

Customer did not leave a comment.

Nona S. on

Rating:

Customer did not leave a comment.

Melanie M. on

Rating:

great customer service!

Craig S. on

Rating:

Reservations sent me to a location that is CLOSED ON SATURDAYS

Gerry M. on

Rating:

Customer did not leave a comment.

Richard G. on

Rating:

I was given a trailer with an inoperative left turn signal. I returned the trailer at 1:30 pm, 30 minutes prior to my end of rental period. I was charged twice because they did not check my return in until 6:50 pm. The office closes at 5pm.

glenn A. on

Rating:

Customer did not leave a comment.

Phillip M. on

Rating:

Customer did not leave a comment.

Bo J. on

Rating:

the lights didn't work if you want to improve your service , improve your web site. put a place for customer to coment when they are trying to rent something coulssave you and them a lot of hassal

Darlene P. on

Rating:

Very appreciative of the service. Thank you.

chad A. on

Rating:

Customer did not leave a comment.

Gaylen D. on

Rating:

Lots of Issues with the online rental... Some of which were My fault but not all Lot person was friendly and helpful and had a Very nice lady call and check on me and move drop off spot for me. But VERY UN HAPPY with your Prices started at 119 which was acceptable But buy the end of Registration it was up to 150 Then another 40$ fuel charge because of on line no paperwork or proof of where gas was and I put Gas in it ......Wont use you Again or recommend to Anyone

bobbie L. on

Rating:

Customer did not leave a comment.

Cindy S. on

Rating:

No it was a disgusting bar! A bar!!!! There was no drop off. Bartender was like you can leave the keys with me. Then I had to wait on hold 30 min. To get transportation to get me another stop to drop off which was a rundown gas station I was an owner operator for Allied Vanlines with my husband for 14 yrs. This whole thing was disgusting to say the least!!!!!! And will never use you again.

Mckenzie B. on

Rating:

Customer did not leave a comment.

Carlos O. on

Rating:

I paid for 1 dozen pads and when I picked the truck up, the pads were not there. I called customer service and they ensured me that I would be refunded the $10 dollars. I understand mistakes happen, but this was big inconvenience for my move.

chad A. on

Rating:

Customer did not leave a comment.

diane N. on

Rating:

Customer did not leave a comment.

Marcine B. on

Rating:

The guy we dealt with was excellent. He knew what he was doing and got us in and out.

Lori G. on

Rating:

Nice new truck, great service!

DEBRA L. on

Rating:

Customer did not leave a comment.

Greg E. on

Rating:

Customer did not leave a comment.

rick A. on

Rating:

Customer did not leave a comment.

Tim W. on

Rating:

Pickup location was dirty and disorganized, but the important thing was the truck itself, which was a death trap. Malfunctioning seat belt, very old and dim headlights, power steering problems, poor acceleration and handling (even for its size). Also—no cruise control on a one-way truck? Seriously? Driving 1,500 miles with no cruise was not pleasant, but more importantly, it was unsafe. Whoever signed off on that truck as being safe and operable needs to be fired immediately.

Paul M. on

Rating:

Customer did not leave a comment.

Dennis R. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

Customer did not leave a comment.

CHERI S. on

Rating:

Was charged for 2 days on a 1 day rental. Had it returned within 12 hours and was assured by uhaul that i would only be charged for 1 day as they go by 24hrs. They told me they would refund me for 1 of the 2 days charged but instead, now I've been charged 3 times. Its not the location, its uhaul as a company i am not pleased with.

Doug D. on

Rating:

Customer did not leave a comment.

Milt S. on

Rating:

Customer did not leave a comment.

don R. on

Rating:

Customer did not leave a comment.

ROY S. on

Rating:

Customer did not leave a comment.

Lori B. on

Rating:

Drop off was easy.

Stephen B. on

Rating:

Your website showed a 5x8 trailer available in my home town. This is what I needed. I got a call AFTER finishing the inline check in for that trailer. I was told there wasn't one that size anywhere near me. I had to take a smaller trailer and drive a half hour to get it. You should keep your web site up to date.

micah F. on

Rating:

100 % satisfied. Thanks you for u haul in Dallas Oregon. We will be back for a rental soon as we need one. Customer service was excellent and understanding. Equipment was very well maintained and updated. keep up the good work. Thanks again for all your help. Thumbs up!