Penny, the manager of this location, has perfected every part of the process as far as I can tell.Alayna H.
Storage Solutions Salem
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Salem, OR 97304
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- 3.0 Average Customer Rating
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Staff was extremely rude. We got there and he was in his car. I did everything online. all we had to do is go inside and get the key. Eventhough he was right there in his car and saw me struggling, he did not move a finger and laughed at me and my husband. Finally after over 45 minutes he went inside. I did all the checkin online and had to go inside to get the key. The chat from uhaul when we checked in online said that all I need to do is get the key and tell staff that everything was done online. Staff became extremely hostile and demanded the driving license again, which was in the car. I told him I took pictures and everything was downloaded and approved and he responded "I'll tell you when it's approved" with a smirk on his face. This was a business rental and I took the card there "david Miller. I personally will never return there and nobody in my company will either. There are other places we can go to with friendly people around! This staff is the most inappropriate person with the least customer service.Kevin S.
Make sure the reservation is at the location. Twice in the last month I have rented, only to get to the pick up location and find the rental was not there.Marlene G.