Customer did not leave a comment.Nadine A.
Customer Reviews for Addison
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charleen C.
Customer did not leave a comment.Jimmy T.
Very nice 👍Michael P.
Customer did not leave a comment.Monica B.
The U-haul person had left for the day and it was near 3:30. The man checking us in was very nice and helpful but he could not answer any questions. I returned it 1 day early and asked if I could get a refund for the extra day I paid for. He said I would need to contact you.Terry M.
Bigger trailer optionsMaximus K.
Customer did not leave a comment.Wesley B.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Florencia A.
Customer did not leave a comment.Andrea C.
Customer did not leave a comment.Blair H.
Customer did not leave a comment.Andrew J.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.MArk M.
Customer did not leave a comment.Yip T.
Customer did not leave a comment.BRADLY C.
Customer did not leave a comment.Rossw M.
Great location and serviceYip T.
Customer did not leave a comment.Yip T.
Customer did not leave a comment.David C.
Poor customer service. As a customer comes through the door, I get no recognition that I'm even standing there. Sales representatives has no motivation to assist. I have almost walked out several times prior. Only reason I go to this location is because it's close to home. Good thing I no longer live there though. But due to that fact over here there is alot of competition so I don't think I will no longer use Uhaul services.Omar T.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.Lynn A.
The vehicle had a hard time shifting into a higher gear. It is an automatic vehicle but it would go up to 4,000 RPMs and Rev. Would not recommend going over 45 miles an hour. Other than that, the truck & location of rental was great.Siara E.
Top notch customer service at this location. Very very nice.Joshua B.
Customer did not leave a comment.Howard H.
Great friendly place to rent.Yip T.
Customer did not leave a comment.ELOYSE S.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.ADAM WAYNE S.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.Darin K.
Weird place to pick up a truck... Asian market?Mark R.
They charged me for an extra day and I returned the truck a day earlier what's up with that bad serviceBRYCE B.
Customer did not leave a comment.david D.
need to put sign up at location.Kenneth M.
Customer did not leave a comment.Jared S.
Wipe out the front cab of the truck from previous use. There was dirt and dog hair everywhere and had an unpleasant odor for someone with allergies it was a miserable experienceChellene H.
Customer did not leave a comment.ELIZABETH B.
Customer did not leave a comment.CRAIG E.
This is one of those â€œI have a primary business here already and I guess I'll be a Uhaul location too.â€ kind of locations. I'm not really a fan of those. Everything about the experience was just â€œOkâ€. I spotted two areas of damage that were not already stickered, and one of the guys there took a picture with his cell phone, as did I, which was all fine. But overall, this location is a market and eatery... that's the focus of the business, as well it should be. It's definitely not the â€œUHaulâ€ experience, with pros that work for Uhaul and are 100% focused on UHaul.Aaron W.
Customer did not leave a comment.john M.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.DAVID M.
The inside of the cabin had dried mud on the floor and the cargo area had not been cleaned. There was dirt, dirty paper towels and a coat hanger left in there.Gary B.
I had no problems with the facilities. I did however have a problem with corporate. I spoke to someone on the phone who could not help me but said someone would contact me in 7-10 days. I heard from no one. I emailed someone asking for a review and again no response. I called a second time and I've gotten no help. I will never rent from uhaul again and if any one asks me for a recommendation I will not be recommending youHeather S.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.DAVID M.
Better signage to access building and parking lot from street.!!!!!!!MARY M.
Customer did not leave a comment.Clay O.
They charge for each mile no goodManuel D.
The Uhaul sign in the window is pretty small. I only knew I was in the right place because of the trailers in the parking lot.JASON EDWARD O.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Tammy R.
Even with the so called express method of check-in, it took 1/2 hour to get the keys. We were told other customers to the store were higher priority and we would have to wait. The vehicle was so pinned into a space blocked by another U-Haul truck and other U-Haul trailers that it took another 1/2 hour to tediously get the vehicle out without any damage.Rene S.
Customer did not leave a comment.Jared H.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Brett D.
The manager at the store was very rude when he had to come help figure out what was wrong with things told me that if I didn't pay ones again the $52.68 that i would be charge for another day for the u-haul that i was returning to them. I had to use two different cards and one $118.08 cents was pending and the other card took the $52.68 out then i had to pay another $52.47 before he said he could close the account. Than when said he was done with me and i could call u-haul to get it figured out and when i did call the guy on the card got a voice mail than he called and someone picked up. I paid the $52.47 and closed the account. Not sure what happened. Would not recommend having to deal with the manager guy there at all he is very unkind and rude. The first person that helped me was very nice and was trying to figure out what was going on also. So not really sure how to rate my experience because one when dealing with the ladies was great however when i had to deal with the manager guy it was not a good experience.Katrina B.
Attendant not available.BRIAN W.
Customer did not leave a comment.Emily H.
Friendly staff. Good service.Bill M.
Customer did not leave a comment.Campbell P.
Customer did not leave a comment.Shauna V.
Customer did not leave a comment.Jacqueline H.
The truck was very dirty and there was food crumbs everywhere. We had to run home and get cleaning wipes.Collin W.
It's a building with about three businesses inside that are all food services and/or groceries. Not really well marked but super nice people inside. In and out very quickerik N.
Thank you! We'll be a customer, again, I am sure!!jim V.
The customer service was excellent! They went above and beyond to help me with an already stressful move. I would 100% reccomend this location on addison in the Asian market!lorrietta P.
Customer did not leave a comment.David F.
I wood like a manger to call me and I wood like some money back for my Troubles and horrible experiencedaryl B.
Customer did not leave a comment.John T.
Customer did not leave a comment.John K.
Customer did not leave a comment.shawn M.
Customer did not leave a comment.james M.
Car tow dolly straps were jammed on arrival at destinationDennis S.
Also friendly and helpful.Dennis E.
Customer did not leave a comment.glenn C.
great placeyip T.
Customer did not leave a comment.Tom C.
Customer did not leave a comment.John W.
The App is confusing at times when trying to pick up. Would have been easier to go into the store when arrived since we had to anyways. Employee very friendly and courteous.Tony S.
Customer did not leave a comment.KEVIN S.
There was no acceptable parking set up for UHaul return. A phone pole and a different poorly parked truck blocked the spot they may have wanted me to use. Employee parked vehicles at this Chinese restaurant were blocking the deep parking spots, and a small UHaul trailer was also parked in a deep space. I ended up parking in what is probably intended to be customers parking when two Chinese restaurant customers moved there vehicles which were parked in two end to end parking spaces. This lot is overfilled and too much traffic. One customer was pretty angry as I was traversing this unacceptable parking lot. This truck has been a driving nightmare and the parking experience had me very annoyed. I hereby request refund or reimbursement of cash due to handling the excessive stress of the poor vehicle and for the waste of my time with parking logistics.CHRISTOPHER S.
Customer did not leave a comment.Jessica F.
uhaul was not primary business - other customers kept taking time from my rental to check out even though I was ahead of themKen M.
Website slow, manager worked with me and I was out the door for my move.Warren T.
It took us forever to check out and print a receipt. There were issues with running the credit card transaction and it took us almost 30 minutes to get checked out.KIMBERLY M.
I come to this store often, and quite like it. I've never rented a U haul from this location, but will do so again because it is so convenient for me and the people are really nice.Carol R.
Customer did not leave a comment.Thomas V.
Pues Auque yo no pedÃ Aseguransa pero por equivocaciÃ³n la muchacha la puso pero estÃ¡ bien Gracias por su serviciojocabeth V.
They are always friendly and the vehicles are clean and ready to go they just need a place you can drop off after hours. They have every thing fenced and locked up.Shelly K.
Truck smelled like smoke and had trash left in it. Worked fine though, and nice staff.Ian B.
The person was very helpful.Yip T.
All was excellentDenzel R.
Very pleasant young man. We told him our experience, he checked the truck and said fine.Linda M.
Great servicemike M.
Great serviceYip T.