The inside of the cabin had dried mud on the floor and the cargo area had not been cleaned. There was dirt, dirty paper towels and a coat hanger left in there.Gary B.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no problems with the facilities. I did however have a problem with corporate. I spoke to someone on the phone who could not help me but said someone would contact me in 7-10 days. I heard from no one. I emailed someone asking for a review and again no response. I called a second time and I've gotten no help. I will never rent from uhaul again and if any one asks me for a recommendation I will not be recommending youHeather S.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.DAVID M.
Better signage to access building and parking lot from street.!!!!!!!MARY M.
Customer did not leave a comment.Clay O.
They charge for each mile no goodManuel D.
The Uhaul sign in the window is pretty small. I only knew I was in the right place because of the trailers in the parking lot.JASON EDWARD O.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Tammy R.
Even with the so called express method of check-in, it took 1/2 hour to get the keys. We were told other customers to the store were higher priority and we would have to wait. The vehicle was so pinned into a space blocked by another U-Haul truck and other U-Haul trailers that it took another 1/2 hour to tediously get the vehicle out without any damage.Rene S.
Customer did not leave a comment.Jared H.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Brett D.
The manager at the store was very rude when he had to come help figure out what was wrong with things told me that if I didn't pay ones again the $52.68 that i would be charge for another day for the u-haul that i was returning to them. I had to use two different cards and one $118.08 cents was pending and the other card took the $52.68 out then i had to pay another $52.47 before he said he could close the account. Than when said he was done with me and i could call u-haul to get it figured out and when i did call the guy on the card got a voice mail than he called and someone picked up. I paid the $52.47 and closed the account. Not sure what happened. Would not recommend having to deal with the manager guy there at all he is very unkind and rude. The first person that helped me was very nice and was trying to figure out what was going on also. So not really sure how to rate my experience because one when dealing with the ladies was great however when i had to deal with the manager guy it was not a good experience.Katrina B.
Attendant not available.BRIAN W.
Customer did not leave a comment.Emily H.
Friendly staff. Good service.Bill M.
Customer did not leave a comment.Campbell P.
Customer did not leave a comment.Shauna V.
Customer did not leave a comment.Jacqueline H.
The truck was very dirty and there was food crumbs everywhere. We had to run home and get cleaning wipes.Collin W.
It's a building with about three businesses inside that are all food services and/or groceries. Not really well marked but super nice people inside. In and out very quickerik N.
Thank you! We'll be a customer, again, I am sure!!jim V.
The customer service was excellent! They went above and beyond to help me with an already stressful move. I would 100% reccomend this location on addison in the Asian market!lorrietta P.
Customer did not leave a comment.David F.
I wood like a manger to call me and I wood like some money back for my Troubles and horrible experiencedaryl B.
Customer did not leave a comment.John T.
Customer did not leave a comment.John K.
Customer did not leave a comment.shawn M.
Customer did not leave a comment.james M.
Car tow dolly straps were jammed on arrival at destinationDennis S.
Also friendly and helpful.Dennis E.
Customer did not leave a comment.glenn C.
great placeyip T.
Customer did not leave a comment.Tom C.
Customer did not leave a comment.John W.
The App is confusing at times when trying to pick up. Would have been easier to go into the store when arrived since we had to anyways. Employee very friendly and courteous.Tony S.
Customer did not leave a comment.KEVIN S.
There was no acceptable parking set up for UHaul return. A phone pole and a different poorly parked truck blocked the spot they may have wanted me to use. Employee parked vehicles at this Chinese restaurant were blocking the deep parking spots, and a small UHaul trailer was also parked in a deep space. I ended up parking in what is probably intended to be customers parking when two Chinese restaurant customers moved there vehicles which were parked in two end to end parking spaces. This lot is overfilled and too much traffic. One customer was pretty angry as I was traversing this unacceptable parking lot. This truck has been a driving nightmare and the parking experience had me very annoyed. I hereby request refund or reimbursement of cash due to handling the excessive stress of the poor vehicle and for the waste of my time with parking logistics.CHRISTOPHER S.
Customer did not leave a comment.Jessica F.
uhaul was not primary business - other customers kept taking time from my rental to check out even though I was ahead of themKen M.
Website slow, manager worked with me and I was out the door for my move.Warren T.
It took us forever to check out and print a receipt. There were issues with running the credit card transaction and it took us almost 30 minutes to get checked out.KIMBERLY M.
I come to this store often, and quite like it. I've never rented a U haul from this location, but will do so again because it is so convenient for me and the people are really nice.Carol R.
Customer did not leave a comment.Thomas V.
Pues Auque yo no pedÃ Aseguransa pero por equivocaciÃ³n la muchacha la puso pero estÃ¡ bien Gracias por su serviciojocabeth V.
They are always friendly and the vehicles are clean and ready to go they just need a place you can drop off after hours. They have every thing fenced and locked up.Shelly K.
Truck smelled like smoke and had trash left in it. Worked fine though, and nice staff.Ian B.
The person was very helpful.Yip T.
All was excellentDenzel R.
Very pleasant young man. We told him our experience, he checked the truck and said fine.Linda M.
Great servicemike M.
Great serviceYip T.
Customer did not leave a comment.Jane G.
Staff was very efficient and personable!Michael G.
Wonderful all of it! Thanks! ??Barbara M.
It's the only place around. Have the yard person realize when stuff is fucked up before they send you on the road.Charles B.
Brian was great..william M.
It was close and trucks were available.Kathy B.
Customer did not leave a comment.Nathan A.
Customer did not leave a comment.Bruce B.
Keep up the good workColin L.
The people in Twin Falls were extremely helpful!David M.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Bart P.
Quick easy and friendly, will rent again! Thank you!Melanie H.
It was a good experience! Very easy.Angela H.
Customer did not leave a comment.Linda J.
The pickup facility miscalculated the distance from from old Marsing address to the new Twin Falls residence. The Twin Falls drop off location charged $101.00 extra from the miscalculated mileage and a full additional day rental bringing the rental back, merely 3 hours late. The attendant was rude, cocky, unprofessional and arrogant. I will NEVER DEAL WITH THAT TWIN FALLS U-HAUL LOCATION AGAIN!Douglas D. E.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.candee S.
The owner of this location gave exceptional customer service. Would definitely return.Michael C.
Customer did not leave a comment.Rohn H.
Customer did not leave a comment.Damian R.
Customer did not leave a comment.Amy T.
Truck was a little dirty insideCharles T.
Customer did not leave a comment.Ken G.
The online check in waa not working and the store took 30 minutes. The truck was filthy inside. Cup holders sticky with spilled drinks, sunflower seeds and potato chips on the floor. Every single surface was dirty. I can't imagine renting from Uhaul again after this experience.Xavier Charter S M.
THEY SWITCHED ME OUT OF TRUCKS WHILE I WAS I A TRUCK AND IT ONLY HAD A 1/4 OF A TANK OF GAS. WAS NEVER TOLD THERE WAS A 30 MILE RANGE HOW CAN THEY KNOW WHAT THE MILES ON THERE WERE WHEN THEY GAVE ME THE WRONG TRUCK? THEN I GET CHARGED $11 FOR OVERAGE OF MILES WHEN i WENT 20 MILES TOTAL FROM THE MILES I GOT THE TRUCK AT. VERY DISAPPOINTED WITH THE WHOLE PROCESS.Marcus T.
Customer did not leave a comment.Ken G.
Possibility to drop off boxes you did not useAngelique H.
Well, when it's snowing and cold out, maybe the yard guy can help hook up the trailer instead of having me do while he sat in the warm shop.Matthew K.
The equipment was fine. The process was garbage. Get rid of all your last minute fees.Brett A.
This locations customer service sucked they were rude and were unable to explain there deposit policies. I paid a 60 dollar deposit that was charged to my card but when it came time to refund me my deposit I was informed it could take up to 5 days for the credit to be credited back to my account. They should have explained that to me before I used my card. I would have used cash instead of letting them keep my cash tied up for a week. They also tried to charge me for gas even though I had informed them beforehand the truck didn't have the amount of gas they said it had and they told me to just fill it back up to were it was when I started. I also had to return to the store and get a second receipt because the first receipt didn't show my 60 dollar deposit. I felt like they where trieing to scam me out of my deposit which I still haven't received back yet and they were also trieing to scam extra gas money out of me and when I questioned them about these charges they were very rude and were unable to answer my questions. I would never recommend this place to anyone.Curtis W.
Customer did not leave a comment.ashley O.
Customer did not leave a comment.KIMBERLY F.
Customer did not leave a comment.Jimmy A.
No issues. Easy drop off.Bill R.
Customer did not leave a comment.TREVOR M.
the running lights on the rear of the unit were broken. I was stopped by the police for driving in the dark with no lights on. The UHaul store in Ogden Utah blue the fuses on my car leaving me with no lights on the back of my car. He blamed the lack of lights on the rear of the car for the trailer not working. I replaced the car fuse and got the lights back on but still no trailer. The Twin Falls store basically said "sorry" and that was it. NOT good customer service all round.Ann G.
The whole process was quick and smooth. We were out and on our way after just a few minutes.jason B.
They were super helpful! And went above and beyond helping us. I really appreciate them! Thank you Uhaul!!!Kylie D.
They was very helpful and very quick to finish the turn indaniel A.
Customer did not leave a comment.frank I.
Customer did not leave a comment.Noah F.
Customer did not leave a comment.PERRY T.
Great customer service! I will go back and refer friendsJohn B.