Customer Reviews for Adeles Storage Units
(U-Haul Neighborhood Dealer)

587 reviews

2480 Jackson Dr   Clarkston, WA 99403
(across the street from Lincoln Middle School)

(509) 758-8121

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 758-8121

2480 Jackson Dr
Clarkston, WA 99403
(across the street from Lincoln Middle School)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

The gal who we returned the truck to was very professional and it was an quick and easy return process.

James V. 
Rating:
5.0

Just don't use the website to pay your bill and you will be fine. The website doesn't always send your payment through and then you get slammed with a 20.00 dollar late fee.

Bonnie O.  |  Overall Experience 
Rating:
5.0

would rent there again. very helpful and easy to deal with

Mike C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA GAYLE H. 
Rating:
5.0

Customer did not leave a comment.

JAMES FREDRICK H. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Madeline B. 
Rating:
3.0

Asked for a hand truck for appliances rep said it was in there. Not there.

Paula R. 
Rating:
5.0

Great job Dakota!

Earl H. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

I reported a small leak in the roof.

Richard O.  |  Overall Experience 
Rating:
5.0

great

Jerry H. 
Rating:
4.0

Customer did not leave a comment.

Rodrick M. 
Rating:
5.0

Great storage unit and very accessible with excellent location for my needs. Absolutely would use again if the need arises.

Wayne R.  |  Overall Experience 
Rating:
1.0

I never opted for the SafeMove coverage when I reserved the vehicle online, only the SafeTrip. When I got to the actual pick-up locatiom they somehow put the SafeMove choice, even though they verbally mentioned "So you ordered just the $7.00 SafeTrip" and I wasn't paying attention and it they had handed me SafeMove to sign.

SHARLYN W. 
Rating:
5.0

Very friendly and helpful in getting the trailer unhooked quickly as well as getting me my cash deposit back so i could be on my way

KELLI D. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

KERWIN C. 
Rating:
5.0

Customer did not leave a comment.

JESSE JAMES E. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy F. 
Rating:
5.0

They go above and beyond at this location. We only do business with them. No problem is too big.

TAMIKA O. 
Rating:
4.0

Customer did not leave a comment.

DANA L. 
Rating:
5.0

Highly recommended..

Roy & Jean N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PENNY M. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

RITA W. 
Rating:
5.0

Patty was very helpful, has a nice personality and works well with clients. It was indeed a pleasure renting a trailer from her.

JERRY B. 
Rating:
4.0

Adele's Storage Units was good to work with however the whole UHaul App thing was a flop.. gave us the wrong code for the vehicle. Couldn't get through to talk to anyone off hours as we had an early pickup which caused us to wait an hour while others waited on us. THERE SHOULD BE A LOCAL AFTER HOURS PHONE # TO GET A LIVE PERSON LOCAL. I had called to verify information so all went smooth.. STILL A FLOP! Uhaul online customer service was a disaster.. stupid people. I'm not moving again so won't need further services.

Shannon M. 
Rating:
4.0

Customer did not leave a comment.

JARED M. 
Rating:
5.0

very awesome people to work with

DOUGLAS K. 
Rating:
5.0

I have used this Uhaul several times in the past moving my father, and other family members as well... Always a great experience.

STEPHEN A H. 
Rating:
5.0

Very good customer service!!! Was a pleasure to work with. Will be using again!!!

DAWN S. 
Rating:
1.0

I reserved a truck 1.5 weeks in advance for a 24/7 truck pickup. I received a confirmation email, and a phone confirmation from a uhaul employee. The day of I am unable to pick up the truck due to an “in person pickup” notification I was given. When I specifically stated I need one for a 24/7 pickup. I manage a moving company, our business functions off of timeliness. I would like to continue to use uhaul but if I can't guarantee that I will get a truck, even after receiving a conformation email, I will need to find a place that can provide a truck on a timely manner. If this had been the first time I would not be submitting a review, however this has happened multiple times.

CHASE K. 
Rating:
5.0

U-Haul should do a better job of supporting their affiliates like this location. The system went down on the day I was trying to pick up my box van and the front desk staff were having trouble getting any kind of support. The U-Haul company should have weekend support staff, especially considering that the weekends are the most popular time for moving. It's not fair for the associated affiliates or customers. This location did a good job of finding an alternative to the situation, which was to complete the paperwork traditionally and then enter the information digitally later when the system was back up.

Lindsay M. 
Rating:
5.0

Customer did not leave a comment.

Kristine J. 
Rating:
5.0

The customer service was exceptional during pickup. Very professional and informative.

james M. 
Rating:
5.0

At this location, I reserved a storage unit for about 6 months, I rented a truck for a day, and I closed out my storage unit. It was all a piece of cake! Super friendly people, easy online payment system, ridiculously simply close-out. They need one of those buttons ~ That was easy!

Christina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
1.0

State to customers the exact time frame to return items. They we not clear or professional about when to return the uhaul. I was charged for an error simply because They suggested bringing my uhaul at a later time. I am not one to miss scheduling times and it bothered me that I was lied to.

Alexe O. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Savannah S. 
Rating:
5.0

Customer did not leave a comment.

Sharlene R. 
Rating:
3.0

Customer did not leave a comment.

Field H. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
2.0

Not only was the truck I reserved not available at this location, and they made the reservations as if it were. The truck I got was nasty inside I had to pre clean the back with a mop it was covered with god knows what from who knows how long... I couldn't put my stuff in that without some sludge staining my new furniture.. just yuck. But on top of that no one ever mentioned that if I paid with my "pre-pay" debit card that there would be an extra $100 taken for a "deposit" on top of the deposit and fee for the rental. Even worse they hold that money for supposedly 14 days.. o wait that's business days excluding weekends and holidays of course!! I returned it before I said and used less mile than I predicted with it cleaned and all the pre required stuff I had agreed to.. gas and such and not only was I rushed into a bigger truck with a higher rate not to mention they slid in their extra insurance fee even though I declined it and provided my own insurance I got a bill that was had one price but my bank should a extra $100 was charged and no one could explain what or why. All they said was their system was acting funny and they couldn't see my account to verify that my bank has no reason to lie.. then they had some regional manager call me only to explain it was fault and I clearly knew about this unmentioned extra deposit when I made my reserve on the app. She had a completely different balance for my bill and said she where I came up with the bill I received because it didn't show in my account.. yet I had a copy in my email.. I offered to send it to her with the banking Information showing what actually was charged and she became very rude and kept change the time frame from your deposit would be returned when their truck was checked in, to 1-3 days, to 7-14:days, to 14 business days.. trying to put it on me and my bank ever which way.. after an entire day of bs phone calls.. Im still out and a bill and they could care less! I'll never use this company again and I'll be sure to tell everyone so this same injustice won't happen to them.

JESSICA J. 
Rating:
3.0

It smelled bad in the office.. the lady that was working day was very helpful..

MIKEL H. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Easy and quick drop off of equipment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

The brakes on the truck needed serviced. Every time I stepped on the brakes they would grind and it would take a lot of force to actually brake. Definitely a scary ride.

Lisa D. 
Rating:
5.0

Was told I would need to drive about 50 miles (one way to drop trailer with no compensation). Thanks to Patty, she took it in Clarkston, WA, she was EXCEEDINGLY HELPFUL! She's a keeper!

Coy G. 
Rating:
4.0

Was told no “One Way” out of state rental for vehicle trailer. Trailer was available at site. Very disappointed.

Tina T. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
4.0

Nobody was there to help detach the trailer. Said to return at 8 but don't open until 9. Had to come back to verify paperwork.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Great experience.

bill S. 
Rating:
4.0

Customer did not leave a comment.

JEREMY P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

N/A

Alaor F. 
Rating:
2.0

Charge me extra for gas when it was filled up to required amount

SHERRY LYNN G. 
Rating:
5.0

Not a whole lot the employ that was working was out helped me hook up and when i got back she helped me unhook very profesional and helpful.

Levi M. 
Rating:
3.0

the trailer had a short in on of the lights when it was wet outside. The running light fuse blew 3 times in my truck and pulled me off the road for 3 hours trying to diagnose. ll lights worked fine first 8 hours then weather turned wet and running lights stopped working. Next day it was dry out and all lights worked again. That night it was wet and fuse blew again. I tested my vehicle plugin in and no trip of the fuse so it was the trailer. I reported to the drop off uhaul location.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

Aaron A. 
Rating:
4.0

Explained several times that I wanted a one way trailer. I was told they only had one in town trailer, an 8 by 12 so I switched to a smaller one. As papers were being signed the young man said that I had to return the trailer. Could not drop in Grangevill I'd. Lot must be full. 4 hrs.of extra driving.Twice through Grangeville, you could have parked 50 trailers there. Won't use U Haul again. Bait and Switch

micheal G. 
Rating:
5.0

Customer did not leave a comment.

Madeline B. 
Rating:
5.0

Suppor Adeles great service!!

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
3.0

My problem is with the original scheduled pick-up location. I was supposed to pick up in Moscow, ID. They knew days in advance that a renter had not returned the 6x12 that I was scheduled to rent, but they did not call me ahead of time. They let me drive to their location and then tried to resolve it. They should have saved me the trip. As a result, this ended up costing me about 4 hours of time because of the wasted trip to Moscow and then I had to drive to Clarkston and the time spent at the Moscow location while they called everyone that had a 6x12 rented from them. They should have preemptively called me and discussed solutions over the phone in advance. I'm not happy about this at all.

Joel S. 
Rating:
4.0

Customer did not leave a comment.

bob C. 
Rating:
5.0

EaSy rental process

Kristi O. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Keep regional out of picture. Regional tried to mqke me return a one way 100 miles from my destination on a one way. Had to switch to a round trip after contract was signed. Uhul does this bait and switch all the time to get the customers to move or transfer their rolling stock without having to employ drivers ofTheir own. Essentially they hire you for free and make you take all the liability and use your own gas. State depts. of Labor should looki to this scam

Josef C. 
Rating:
3.0

The cab had obviously had not been cleaned and had food and other garbage on the floor and in the drink holders. I reported it when we picked it up with pictures. When I returned the truck and said it needed cleaned I was charged $25. I changed it to not needing cleaned with pictures so I wasn't charged for someone else's mess.

Kimberly K. 
Rating:
1.0

We are in the midst of a global Pandemic. Dude running the place wasn't wearing a mask. I don't know if he even had one. Felt very unsafe. Also, your company lies. Your website said I could pick up the 10' truck and tow dolly in Enterprise Oregon. That is why I booked it. When I get there, no, they don't have it. I have to drive 100 miles to Clarkston. Adding 100 miles back to where I have to leave from. I wouldn't have done it had I known this in advance. But it was the only option in the time I had left. I will avoid using Uhaul ever again if at all possible.

Nathan Z. 
Rating:
3.0

Customer did not leave a comment.

JAY P. 
Rating:
5.0

Customer did not leave a comment.

Melody A. 
Rating:
5.0

BEST PLACE IN TOWN!! IF YOU RUN INTO ANY CONCERN THEY WILL REMEDY IT FOR YOU IMMEDIATELY!! THANKS GUYS

Lora A R. 
Rating:
5.0

Fill out the order correctly and select the right drop off location.

Rod N. 
Rating:
5.0

Easy and helpfull.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

JOE T. 
Rating:
5.0

No improvement needed

robert B. 
Rating:
4.0

This store was great

Paul D. 
Rating:
3.0

Very frustrating experience. Reserved truck for pickup in Pullman, reviewed a message the afternoon before scheduled pick up to inform us that no truck was available and we would have to drive an additional 45 minutes to pickup at an alternate location. Was expected to pay for the additional gas for the truck to get back to our original destination. We were also assured that the return location had after hours drop of. When we got there, they did not have after hours access so we had to take the truck back home and drive back the next day to return it.

kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
3.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
3.0

I had to drive 70 miles out of the way to pick up the truck when there was a u-haul facility only 8 miles away.

Biff H. 
Rating:
5.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

Better instruction on how to use the car hauler

Louis H. 
Rating:
5.0

Nothing to improve. Excellent customer service. Thank you.

Debbie R. 
Rating:
5.0

Quick service, nice person.

Robin H. 
Rating:
4.0

Thank you.

William R. 
Rating:
4.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Wonderful customer service & I would NOT change a thing! Well, maybe "clone" this location so all others were this good! Very helpful & thoughtful & thorough with everything! I'd never expected to be impressed by such young people (I'm 61) but they did go the extra mile to make sure I was ok with everything from machinery to contract.... & they were busy! But I never felt rushed & I watched, that is how they treated everyone else too. (Very respectful.) It's a breath of fresh air, in such a hectic time, to be treated so well. Thank You for hiring good people.

BONNIE S. 
Rating:
5.0

The truck was dirty on outside. Maybe due to weather. Inside of the back needed to be swept out but no big deal??

Karen R. 
Rating:
5.0

Nothing. It was great customer service and they were very helpful.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

MARLEEN D. 
Rating:
5.0

Amazing customer service from pick up to return. This will definitely be my go-to location.

Charleen T. 
Rating:
4.0

Customer did not leave a comment.

Jeremy P. 
Rating:
4.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

This office goes above and beyond to help. I don't know how she could do more.

Dallas T. 
Rating:
5.0

Customer did not leave a comment.

Vaughn S. 
No reviews have been submitted for this location.

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