Not only was the truck I reserved not available at this location, and they made the reservations as if it were. The truck I got was nasty inside I had to pre clean the back with a mop it was covered with god knows what from who knows how long... I couldn't put my stuff in that without some sludge staining my new furniture.. just yuck. But on top of that no one ever mentioned that if I paid with my "pre-pay" debit card that there would be an extra $100 taken for a "deposit" on top of the deposit and fee for the rental. Even worse they hold that money for supposedly 14 days.. o wait that's business days excluding weekends and holidays of course!! I returned it before I said and used less mile than I predicted with it cleaned and all the pre required stuff I had agreed to.. gas and such and not only was I rushed into a bigger truck with a higher rate not to mention they slid in their extra insurance fee even though I declined it and provided my own insurance I got a bill that was had one price but my bank should a extra $100 was charged and no one could explain what or why. All they said was their system was acting funny and they couldn't see my account to verify that my bank has no reason to lie.. then they had some regional manager call me only to explain it was fault and I clearly knew about this unmentioned extra deposit when I made my reserve on the app. She had a completely different balance for my bill and said she where I came up with the bill I received because it didn't show in my account.. yet I had a copy in my email.. I offered to send it to her with the banking Information showing what actually was charged and she became very rude and kept change the time frame from your deposit would be returned when their truck was checked in, to 1-3 days, to 7-14:days, to 14 business days.. trying to put it on me and my bank ever which way.. after an entire day of bs phone calls.. Im still out and a bill and they could care less! I'll never use this company again and I'll be sure to tell everyone so this same injustice won't happen to them.JESSICA J.
Customer Reviews for Adeles Storage Units
(U-Haul Neighborhood Dealer)
Clarkston, WA 99403
(across the street from Lincoln Middle School)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 8 am - 4 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It smelled bad in the office.. the lady that was working day was very helpful..MIKEL H.
Customer did not leave a comment.Frank B.
Easy and quick drop off of equipment.Mark B.
Customer did not leave a comment.Wayne R.
The brakes on the truck needed serviced. Every time I stepped on the brakes they would grind and it would take a lot of force to actually brake. Definitely a scary ride.Lisa D.
Was told I would need to drive about 50 miles (one way to drop trailer with no compensation). Thanks to Patty, she took it in Clarkston, WA, she was EXCEEDINGLY HELPFUL! She's a keeper!Coy G.
Was told no â€œOne Wayâ€ out of state rental for vehicle trailer. Trailer was available at site. Very disappointed.Tina T.
Customer did not leave a comment.SARAH W.
Nobody was there to help detach the trailer. Said to return at 8 but don't open until 9. Had to come back to verify paperwork.Greg R.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.Susan M.
Great experience.bill S.
Customer did not leave a comment.JEREMY P.
Customer did not leave a comment.Jennifer M.
Charge me extra for gas when it was filled up to required amountSHERRY LYNN G.
Not a whole lot the employ that was working was out helped me hook up and when i got back she helped me unhook very profesional and helpful.Levi M.
I was treated well by staff.Rod N. | Overall Experience
Customer did not leave a comment.SMNC P. | Overall Experience
I called one day to see when my bill was due I knew I was either 2 months or one month ahead with moving I unfortunately lost track...the gal was extremely nice told me I was a month ahead and was ready to go!about 5min later I get a call from her saying their was a mistake I ask her to explain it and a man takes over the phone (jeff) starts questioning me why I think I was a month ahead and and if I was why would I be.he counties to tell me how im late and owe several late few in a extremely unprofessional tone..I told him I would just pay it but he was wrong....he calls me back to inform me that I was indeed a month ahead and asked me not to pay early again because it confuses him he never apologized or anything!!!Monica H. | Overall Experience
the trailer had a short in on of the lights when it was wet outside. The running light fuse blew 3 times in my truck and pulled me off the road for 3 hours trying to diagnose. ll lights worked fine first 8 hours then weather turned wet and running lights stopped working. Next day it was dry out and all lights worked again. That night it was wet and fuse blew again. I tested my vehicle plugin in and no trip of the fuse so it was the trailer. I reported to the drop off uhaul location.Kevin M.
Very clean, secured, well lighted and has camera Surveillance. Easy to deal with ⭐️⭐️⭐️⭐️⭐️ Thanks Dan J(Dan) Steven J. | Overall Experience
Customer did not leave a comment.Aaron A.
Customer did not leave a comment.Dan B. | Overall Experience
Explained several times that I wanted a one way trailer. I was told they only had one in town trailer, an 8 by 12 so I switched to a smaller one. As papers were being signed the young man said that I had to return the trailer. Could not drop in Grangevill I'd. Lot must be full. 4 hrs.of extra driving.Twice through Grangeville, you could have parked 50 trailers there. Won't use U Haul again. Bait and Switchmicheal G.
Customer did not leave a comment.Madeline B.
Suppor Adeles great service!!JOHN R.
Customer did not leave a comment.Christina H.
My problem is with the original scheduled pick-up location. I was supposed to pick up in Moscow, ID. They knew days in advance that a renter had not returned the 6x12 that I was scheduled to rent, but they did not call me ahead of time. They let me drive to their location and then tried to resolve it. They should have saved me the trip. As a result, this ended up costing me about 4 hours of time because of the wasted trip to Moscow and then I had to drive to Clarkston and the time spent at the Moscow location while they called everyone that had a 6x12 rented from them. They should have preemptively called me and discussed solutions over the phone in advance. I'm not happy about this at all.Joel S.
Customer did not leave a comment.bob C.
EaSy rental processKristi O.
Customer did not leave a comment.Timothy M.
Keep regional out of picture. Regional tried to mqke me return a one way 100 miles from my destination on a one way. Had to switch to a round trip after contract was signed. Uhul does this bait and switch all the time to get the customers to move or transfer their rolling stock without having to employ drivers ofTheir own. Essentially they hire you for free and make you take all the liability and use your own gas. State depts. of Labor should looki to this scamJosef C.
The cab had obviously had not been cleaned and had food and other garbage on the floor and in the drink holders. I reported it when we picked it up with pictures. When I returned the truck and said it needed cleaned I was charged $25. I changed it to not needing cleaned with pictures so I wasn't charged for someone else's mess.Kimberly K.
We are in the midst of a global Pandemic. Dude running the place wasn't wearing a mask. I don't know if he even had one. Felt very unsafe. Also, your company lies. Your website said I could pick up the 10' truck and tow dolly in Enterprise Oregon. That is why I booked it. When I get there, no, they don't have it. I have to drive 100 miles to Clarkston. Adding 100 miles back to where I have to leave from. I wouldn't have done it had I known this in advance. But it was the only option in the time I had left. I will avoid using Uhaul ever again if at all possible.Nathan Z.
Customer did not leave a comment.JAY P.
Customer did not leave a comment.Melody A.
BEST PLACE IN TOWN!! IF YOU RUN INTO ANY CONCERN THEY WILL REMEDY IT FOR YOU IMMEDIATELY!! THANKS GUYSLora A R.
Fill out the order correctly and select the right drop off location.Rod N.
Easy and helpfull.Randall M.
Customer did not leave a comment.JOE T.
No improvement neededrobert B.
This store was greatPaul D.
Very frustrating experience. Reserved truck for pickup in Pullman, reviewed a message the afternoon before scheduled pick up to inform us that no truck was available and we would have to drive an additional 45 minutes to pickup at an alternate location. Was expected to pay for the additional gas for the truck to get back to our original destination. We were also assured that the return location had after hours drop of. When we got there, they did not have after hours access so we had to take the truck back home and drive back the next day to return it.kathleen K.
Customer did not leave a comment.Gary N.
Customer did not leave a comment.KIMBERLY M.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Troy C.
I had to drive 70 miles out of the way to pick up the truck when there was a u-haul facility only 8 miles away.Biff H.
Customer did not leave a comment.Mitchell R.
Better instruction on how to use the car haulerLouis H.
Nothing to improve. Excellent customer service. Thank you.Debbie R.
Quick service, nice person.Robin H.
Thank you.William R.
Customer did not leave a comment.Lisa W.
Wonderful customer service & I would NOT change a thing! Well, maybe "clone" this location so all others were this good! Very helpful & thoughtful & thorough with everything! I'd never expected to be impressed by such young people (I'm 61) but they did go the extra mile to make sure I was ok with everything from machinery to contract.... & they were busy! But I never felt rushed & I watched, that is how they treated everyone else too. (Very respectful.) It's a breath of fresh air, in such a hectic time, to be treated so well. Thank You for hiring good people.BONNIE S.
The truck was dirty on outside. Maybe due to weather. Inside of the back needed to be swept out but no big deal??Karen R.
Nothing. It was great customer service and they were very helpful.Matthew R.
Customer did not leave a comment.MARLEEN D.
Amazing customer service from pick up to return. This will definitely be my go-to location.Charleen T.
Customer did not leave a comment.Jeremy P.
Customer did not leave a comment.GARY W.
This office goes above and beyond to help. I don't know how she could do more.Dallas T.
Customer did not leave a comment.Vaughn S.
Customer did not leave a comment.kendra A.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.LACEY S.
Weather hindered cleaning of exterior of the trailer,but it's winter (cold)George R.
I had no difficulty obtaining the necessary equipment. The staff are very accommodating and professional.Darryl M.
Very HappyRandy L.
Customer did not leave a comment.Marry Ann T.
Customer did not leave a comment.Ryan W.
Truck was dirty inside and no blankets available. Had to go to a different place to get some.David B.
Customer did not leave a comment.lucia C.
Customer did not leave a comment.JEREMY B.
Very courteous and helpful people.Carl R M.
Customer did not leave a comment.Theresa M.
We liked our u-haul rep. Did what was necessary to finish our transaction. All went well.Tamara S.
Customer service was excellent. Young lady that we always work with is always very friendly and helpful.juan V.
The person who helped us at this location was excellent! Very kind and courteous. The equipment was clean and everything was ready to go when we got there. The only thing was that the overhead door to the truck was not working properly... which we did not discover until the next morning when we started packing. Despite the door issue, I would 100% recommend this location to a friend.Kelley S.
Customer did not leave a comment.Whitney F.
Customer did not leave a comment.terry M.
Customer did not leave a comment.lenard T.
Your Employee at Adeles is so very friendly and helpful. Absolutely wonderful person.Sharon B.
Tory was great to work with.Mark B.
Always extremely slow renting anything here. Computer problems, I even went through the effort of pre filling everything online including my drivers license and for the 2nd time in a row it didn't help. Takes forever to get out of hereRyan S.
Customer did not leave a comment.Denise P.
Customer did not leave a comment.tim D.
Customer did not leave a comment.Audrey B.
Have bigger dolly's to move appliances with instead of a small standard household ones that you can get from Walmart would have been nice. Got a 26' truck and had to go elsewhere for a dolly. Not good for Uhaul business.carol H.
Got charged for an additional day even tho I returned it on the day of contract before Adele's closed at 7. When I went to drop off trailer. There was nobody to be found in the office and they seemed to have closed early even though I had called the previous day to confirm a drop off timeJames H.
Customer did not leave a comment.Leonard T.
Customer did not leave a comment.MARK B.
Nice drop off location. Staff helpful.Joyce S.
Customer did not leave a comment.Ole S.
Customer did not leave a comment.GERALD F.
Tori is very knowledgeable, competent, timely and friendly. I would not hesitate to use this dealer again.Linda B.
Tori is friendly and has amazing customer service skills. She explains everything out clearly and made it all run smoothly.karen W.
Customer did not leave a comment.Brad P.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Stacy N.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Joanne S.
Customer did not leave a comment.Robert P.
This storage unit was cancelled over a week ago.JOAN V. | Reservation
I canceled this reservation three times. No I’m not happy. You guys seem to have no idea what is going on. I even talked to your regional office in Tacoma. Again, this reservation was supposed to beGreg A. | Reservation
Jeff is a great guy and will go above and beyond to make sure your experience with his units is exceptional.JACOB I. | Reservation
Easy ro reserve a unitKatharyn M. | Reservation
😎Brenda E. | Overall Experience
We enjoyed several years of safe, dry, convenient storage for all our 'precious' goods. Thanks very much.DARRYL M. | Overall Experience
Moved my items from the storage units across the street due to poor performance of THAT storage placeAllen E. | Overall Experience
Living in Alaska we chose to store our vacation car here for the last 4 years! Very kind, helpful people & good customer service! Thank youSYBIL K. | Overall Experience
Very nice office staff!deanna s. | Overall Experience
Great place. Treated very fairly.BRUCE S. | Overall Experience
By far the best storage units in town. Will never put our storage in any other units! Thanks!Nick R. | Overall Experience
The facility is very clean and secure. The people go out of there way and over and above to make sure everything is perfect.James D. | Overall Experience
Thank you for your services.JIM P. | Overall Experience
Unit was clean and easily accessible. Office personnel was friendly and had paperwork ready when I arrived fast set up to get moved in. Cheapest unit I could find for the size in the area.CATHY A. | First Impressions