Adeles was the location I first requested when I booked the 26 foot truck and the 6x12 trailer but was advised that I would need to pick the truck up at Clydesdale in Lewiston and the trailer at Mama Bears in Clarkston. The first was a mobile pickup but the second would have to be 2 hours later and in person. When I arrived at Clydesdale there were no furniture pads and no dollie in the truck and the battery was dead, the truck would not start. I attempted to call the owners but the message went to voice-mail and no one responded. I then called uhaul 800 number and had a 45 minute wait only to be redirected again to another 15 minute wait. All the while I have professional movers at my house that I'm paying by the hour that have no truck to load in to. Finally a very helpful man took my call and as I was now almost 2 hours behind schedule, found that he could get me the truck AND the trailer at 900am FROM ADELES, the very place I had requested 1week prior but was advised the day before that was NOT AVAILABLE! Once I got to Adeles I was told that they had the truck and trailer available all week and I could have picked it up by mobile pick up that very morning. In the end, Adele had everything, were very helpful and I was on my way but I had anticipated starting at 730 am and did not get truck and trailer to my house until almost 1030am, paying 3 movers 2 1/2 hours of moving time with no truck or trailer to load. They were enterprising and helpful, taking the piano apart and preparing it for transport, bringing packed boxes out of the house to a staged area in the driveway but it was an expense that would not have been generated had the arrangements promised actually been executed as they should have. The mobile app is cumbersome and not user friendly and difficult to make reservations for more than one thing at a time
DONALD G
Adeles Storage Units
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clarkston, WA 99403
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Super simple and fast to work with. Very friendly. Motorcycle trailer was in fantastic shape.
Brad AFast professional service!!
ALAN BOffice Manager Patty is the best to work with. She was efficient and knew the equipment and suggestions that she thought we might need for our move. Very caring and easy to work with! Will use the place again.
Daleena VThe personnel was fast but acted like she wanted me out as fast as possible. Kind of unfriendly as well.
ERIC R