Have more people like Ron and his daughter. They were awesome.
RICHARD B
Customer Reviews for Advanced Storage Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I absolutely DO NOT recommend this as a drop-off point. Not at all. Because I finished unpacking earlier than expected, I called at 4:00 on August 7 to see if I could drop off the truck a day early. Ron, the manager who answered the phone, sounded rushed and hurried, like he did not have time to answer my questions. I asked if there was a closing time (I assumed 5:30 because that was the closing time of my origin point) but he didn't answer that. I asked if I could schedule a time to come drop off the truck that day, and he wouldn't give me a time for that, either. Since he sounded so busy and frazzled, I asked if he could give me a time for the next day, August 8; but he said he would be just as busy tomorrow as he was today. He also said I could just drop off the truck with the 24/7 feature and leave the key in the office mailbox; but when I told him that U-Haul had NOT sent me a check-in or return link, he insisted that I had missed something. He made me feel utterly stupid and kept telling me it was either in my inbox or in my text messages. It was not, but he would not believe me. I triple checked both my email and texts to see if I had missed something. There was no check-in link. He told me he would return to the office in 40 minutes, so I figured he would be able to check me in manually with paperwork instead of through the app, which was not working. I filled up the gas tank and drove to the location, which was truly horrible. There's a U-Haul parking lot on the corner of Sheridan and East Hamden, but no office, and also no sign saying "Offices located next block over" or an arrow or anything. Just a parking lot. So I parked my truck and started walking around to try to find the location; but Google Maps kept switching locations so I wasn't sure where to find the office. There's a garage that says "401" on Hampden, but it was surrounded by trash and broken things and overgrown vegetation, so I didn't think that was the place. I kept walking and finally found the office, which was surrounded by a lot of U-Boxes. During this time, I called Ron to tell him that I had not found the 24/7 return link, and he hung up on me! He was so hostile and rude! I don't know what I did to offend him, but all I wanted to do was return the truck. When I found the office, he was grumpy and surly. He asked where I had parked the truck, and I told him it was a block away on the corner lot; so he told me to go wait by the truck. So I walked back and waited. FOR TWENTY MINUTES. He did not show up, and I do not do well in the sunshine, so I crossed the road to stand in the shade and called a friend to come pick me up. After my friend came to pick me. up, Ron called and sounded even more hostile. He told me he had been waiting for me at the truck (not true, because I waited for a long time there) and that he saw me drive off with my friend, and that he did not want to be held responsible for the truck since I had not left the key. I told him that I hadn't eaten all day (it was almost 5:30 by this point) and I would come pick up the truck after dinner, and take it back to my apartment, and bring it back to U-Haul the next day. I did not want to put extra miles on it, and I wasn't sure where to drive to find food anyway, in a new town. Ron got super angry and told me that if I didn't come to pick up the truck "this very minute," he would call the police to impound the truck. It would have taken me 15 minutes to grab some food; but I was so scared that I asked my friend to drive me back to the truck. I intended to take the truck back to the apartment and return it the next day, August 8, when I had eaten and when Ron might be in a better mood. But when I returned to the truck, Ron acted like nothing had happened. He processed the truck, sent me an emailed receipt, and took the keys. I left as quickly as I could; he is NOT a nice human being. It was the absolute worst customer service I've ever had with any moving truck company, and I've moved several times before with Penske and Enterprise. I will NOT be using U-Haul EVER again.
MEGAN AHorrible customer service you call and get shipped everywhere and nobody can answer and get you correct I spoke to a gentleman named Damon and the second person I talk to you had no record of them, but you sent me a survey to do an evaluation on his customer service need to figure out where your trucks are and if you say you’re gonna have one, have one available
Shelly BI was using the U-Haul app and I couldn’t access the return feature. I was redirected to the website and talked through it by one of your delightful reps.
MICHAEL JRon was very accommodating
Paul ANo one they to help us. I had to call u haul for what to do.
RONALD RI booked a 6 by 12 trailer to be picked up in Moorhead at 8am on 6/30/25. The trailer was delayed until 1:30pm, and then additionally until the next day. Because of these delays, we had to took a preliminary load to St. Cloud without a trailer, returned to Moorhead at 4pm, and had to turn back around to Fergus Falls, in order to load up the trailer in Moorhead to take to St. Cloud. All staff was kind, but nobody was helpful in trying to improve the service and experience that I had booked and was expecting. The $100 discount does not reflect the extreme inconvenience that was caused by the trailer delays and location change. I am unlikely to book with U-Haul again or recommend your services to others.
Samuel SNo issues at this return site. Ron was friendly and handled the check-in very efficiently.
ronALD aWas all great
Doug FTeh experience and equipment met our need! Thanks
Ronald EThey’re very easy to work with.
Bradley BAlways awesome customer service skills. Very informative and great prices.
Steven RAmazing experience! Very friendly staff that went above and beyond!
TYLER FThe rental was easily handled with no issues on my part.
WILBUR GThere was an old fan laying on the bottom of the trailer. The rep quickly removed it.
GREGORY RNo one at the location to help with the renting process, trailers are unsafe and out of date, very confusing for someone who hauls over the road for a day job. Would not recommend
Soren JGreat place to get a truck!
MICHAEL BExcellent!
Ron HEverything was perfect, couldn’t ask for anything better
Paul CPerfect from start to finish. Highly recommend
Donna HExcellent experience every time
IRFAN BEveryone at advance storage is so wonderful to work with, great people there.
DAVID KThe place where I returned the truck was clean ,easy to find , and very very welcoming and the lady was pretty too!
ESAYAS AAwesome customer service,
DAVID KThe person that was supposed to help us never showed up was very rude and disrespectful to us. We also got the U-Haul stuck in the middle of the road and the guy would not help us. He was disrespectful and rude and told us it would take over 20 minutes for him to get there. We had to go get a toe strap and pull out the U-Haul ourselves. He wouldn’t help us and by the way, there was two other people that had already been waiting over 20 minutes for him to arrive so that they also could rent a U-Haul, not happy with the service and will not return to this place again for future U-Haul Services. He really frustrated us was not helpful and it was very upsetting and it was super cold this weekend and he was nowhere around to help us sorry that I can’t remember the name of the guy that was there.
tina bCustomer service was awesome and he calls back right away and handles his customers very well.
Brennan BN/A
STEVEN BExcellent service! They were wonderful to work with!
KATHLEEN BPickup location worked well. People were very polite.
KEVIN WGreat service from Ron!
David GI was having trouble with the U-Haul mobile app, but the staff at Advanced Storage were able to get us checked in quickly with a couple photos of the delivered trailer at their lot. Excellent customer service!
EDWARD LExcellent service!
DAVID LRon and Haley are top notch!!
Sam RI was charged for 2 days and I only had it 1 day
robin cIt was very quick and easy. Staff was awesome.
JONATHAN FI did early am drop off, no contact with staff.
SCOTT ERon and his team are top notch. I especially appreciate his clear communications.
DENNIS BI won’t even buy another box from uhaul ever again. What a joke this small move was. Moving help is a terrible company you partner with. From one driver lying to me saying my box was delivered when it wasn’t to get the payment code, to another driver texting my personal phone over and over to get another code. Terrible customer service!!!! Then when my box arises at its destination, it’s there a week and I get there to pick it up and it’s still not on a trailer. I was supposed to get a call from a uhaul again a few weeks ago to discuss the moving help situation and nobody cared to return a call. Never again uhaul.
CHRIS HEverything was ready to go in just minute's. I was amazed at the service, without a reservation for the truck I was looking for.
Robyn PGreat service. Moving labor was great too.
Steven HEverything went great
jeff cHaley was very pleasant to work with and answered all of my questions.
Wayne M