Customer Reviews for Advanced Storage Systems
(U-Haul Neighborhood Dealer)

946 reviews

401 E Hampden Ave   Fergus Falls, MN 56537

(218) 736-1169

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(218) 736-1169

401 E Hampden Ave
Fergus Falls, MN 56537

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Friendly personnel made the whole rental process easy.

EARL C. 
Rating:
4.0

Customer did not leave a comment.

Evonne V. 
Rating:
2.0

They are not available, in person or by phone. Text only. Requires waiting for a response. This is even when a reservation has been made online.

Paul D. 
Rating:
5.0

You were great thanks

KAREN LYNN B. 
Rating:
5.0

Customer did not leave a comment.

Ruth E. 
Rating:
3.0

No one was present when I dropped it off.

Crystal J. 
Rating:
5.0

They were friendly and helpful

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
2.0

Owner needs to be more customer service oriented. I was having difficulty accessing my reservation and rather than help, he blamed me, insisted that the website works, directed me to the 1-800 number for help, and stopped answering his phone.

Heidi C. 
Rating:
5.0

Customer did not leave a comment.

ronald H. 
Rating:
5.0

Haley was very responsive and accommodating.

Andrew H. 
Rating:
3.0

Took a long time to get checked in even though I reserved the trailer online. Clerk apologized for the technical difficulties.

Eliott A. 
Rating:
3.0

Was closed when we arrived on a Saturday. This location was fine but the first place we were sent to was very poor (Detroit lakes). They promised equipment that was not rentable and there was no workers on site nor reachable on their phone

Jordan H. 
Rating:
3.0

Customer did not leave a comment.

tony M. 
Rating:
3.0

It was not clear where to leave truck (only where to NOT leave the truck)

chris C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

After hours drop off.

Rich B. 
Rating:
4.0

Customer did not leave a comment.

Bonnie B. 
Rating:
5.0

The person helping me was very helpful and told me about all the applicable charges, she took her time to let me know everything I needed to know, she needs a raise.

JOSE M. 
Rating:
3.0

Inside of windshield was dirty and large water marks on it. Wes was friendly and helpful! Hard to find the location with GPS. The road is not a definite road but part of another business's parking lot. The latches on the hood were left unlatched. I noticed it when I got to my home half an hour away.

Scott S. 
Rating:
5.0

Painless and professional experience! Satisfied

PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN W. 
Rating:
5.0

Customer did not leave a comment.

Wes J. 
Rating:
3.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Gas gauge was only on 1/8 of a tank.

Keith A. 
Rating:
4.0

The info online about the U-pods was confusing; the actual service was amazing!

Megan M. 
Rating:
5.0

Van was great. Got way better mileage than expected. Liked the tiedowns on the floor.

JEFFERY P. 
Rating:
5.0

I utilized this U-Haul location TWICE this summer and they were very good both times.

LOREN L. 
Rating:
4.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

From the moment I called I was given all the information I needed. When we picked it up Wes at the counter(I believe he was the one on the phone also) was friendly and informative. The Van was in mint condition and rode well and drop-off was easy.

SHERRY ANN S. 
Rating:
4.0

Customer did not leave a comment.

Janet Y. 
Rating:
5.0

Very courteous. Well maintained truck. I would use this service again and again. I will highly recommend you in the future.

GLENDA S. 
Rating:
5.0

Amazing all around.

Stephanie M. 
Rating:
5.0

Friendly guy, helped me get my truck returned.

ELIZABETH G. 
Rating:
5.0

Don't change a thing you guys are awesome

DESIREE S. 
Rating:
4.0

This store owner was rude to me. The worker Wes is the best but the owner does not seem to like women and despite prebooking and waiting for assistance he took care of another client who came in after me a male. Made me tear up because I felt like he may be racist and judge mental. The store is dirty inside and the owner gave me a vibe of “do not come to the store”. In the future I will be booking with the same Uhaul due to location, however, they need to hire women and other cultures. Additionally, clean the storefront professionally.

Dana C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
2.0

Was told I could pick up anytime in afternoon arrive and no one is there then when I do finally check in it takes 45 mins for him to upload pics or DL and get it finished.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

HARVEY S. 
Rating:
5.0

Could you add some ties to hold things in place? I forgot them.

JAYNE M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

Great service, very helpful, keep up the good work!

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
2.0

My van was not ready when it was guaranteed. While this is out of UHaul's control, staff did not seem motivated to help address my specific needs with urgency, compassion or care.

ELIZABETH K. 
Rating:
5.0

The at-store experience was fine. It was the Sign-in that Sucks. The verification should have been done BEFORE the customer picks up the rental. Having to wait while you're in a rush is not creating a great experience.

Michael S. 
Rating:
5.0

Wes was very helpful and friendly!

Renee K. 
Rating:
5.0

Customer did not leave a comment.

LAUREN H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Dwight M. 
Rating:
5.0

Everything went on like it should. Thank you for helping me out. Sincerely Alta White Lark.

ALTA W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL D. 
Rating:
4.0

Wes was super friendly and helpful! Will definitely come back.

SCOTT M. 
Rating:
5.0

Friendly and knowledgable about what would work best for me, even remembered what year my vehicle was and recognized me when i pulled into the lot. Great people

GRANT S. 
Rating:
5.0

Excellent Customer Service Representative!

Ron L. 
Rating:
1.0

I booked well in advance but the Uhaul wasn't avail in the city I reserved it for (Grand Forks, ND) so I had to pick one up 100+ miles away (Fergus Falls, MN). While in Grand Forks, I drove by a Uhaul facility that had several vehicles avail... also, I wasn't allotted enough miles to cover the additional distance from the town 100+ miles away (Fergus Falls, MN) to my final destination. I have been a Uhaul customer previously but I can honestly say Uhaul let me down this time.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JOHN H. 
Rating:
3.0

Customer did not leave a comment.

GERALD PETER W. 
Rating:
3.0

Customer did not leave a comment.

KARI J. 
Rating:
2.0

Didn't appreciate having to pay extra to return rental. Your company used goggle to determine mileage from pickup to destination but our destination has no uhall to return to. Our rental should have included and the distance to the return site.

JOHN Y. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM Z. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

LUCAS ALAN H. 
Rating:
5.0

Keep doing what you're doing, the service was excellent!

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Darbe M. 
Rating:
5.0

Wes was great to work with, he made sure everything was working and made it easy to rent and use! Great customer service

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Nahum T. 
Rating:
3.0

We had originally reserved a larger truck 26 ft from the U-haul on Lincoln Ave in Fergus Falls mn about 3 weeks before our move of Feb 15th. For 8am. When we came to pick it up they tell us our truck won't be available until after 4pm. We had friends and family waiting to load. We were told "someone" was supposed to have called us about the changes but we never received the information. We went to the Hampden location and the gentleman there offered us a 15 ft truck with more miles offered. We took the truck hoping to not have to make 2 trips.as would take more time and gas for what we hoped would be one trip as we were moving over an hour away. All in all we will now end up having to try to finish the move with pickups as we couldn't get it all in the 15 foot truck. We are very disappointed and will at this time wouldn't recommend U-haul to anyone. Maybe this experience will fade with time but feel we paid plenty for this horrible experience. The people on West Lincoln location are very unprofessional. Better at Hampton Ave. Location but still think a discount should have been offered. Guess customer service is not a high priority at U-haul.

LINDA LEE S. 
Rating:
5.0

Quick and easy. Hooked up on 5 minutes and on my way.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
5.0

Nothing. I like how user-friendly U-haul is. The service is excellent. When offices are closed, information can be obtained by going on-line and scheduling. Thank you for your service.

marnie F. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

NANCY JEAN D. 
Rating:
1.0

Customer did not leave a comment.

Heidi H. 
Rating:
4.0

As previous with not having the reservation accurate and added stress.

Seth F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The customer service was outstanding.

PAULA LEA B. 
Rating:
4.0

Helpful

SHERYL T. 
Rating:
3.0

Customer did not leave a comment.

Carol O. 
Rating:
5.0

the only way it could be better is if it were free :}

Cheryl A. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Nothing, this location is ran pretty well.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Great staff and very professional!

MISTY B. 
Rating:
3.0

Great staff! Helpful and efficient.

Jon N. 
Rating:
3.0

While the bumper was cracked, that did not affect my usage of the trailer.

Jon N. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
No reviews have been submitted for this location.

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