Our experience was terrible. We reserved a 26' truck to pick up in Fargo, ND. Uhaul cancelled our reservation and informed us that a representative would call by 5pm the next day. They didn't call until 8pm the night before pickup. We were informed the closest pickup spot was in Fergus Falls,MN which was 60 miles past our destination. We were told the facility was open from 8am to noon. Ww called to make sure someone would be there and spoke to the representative of the location and was told he would be there. We received a phone call 5 minutes before arriving in which time he informed us he was not there and that all he had was a 20' truck and asked if we still wanted it. My daughter had to be out of her apartment that weekend. We lost 6' of space forcing us to leave behind about $1,000 or more worth of furniture because it would not fit. I would not recommend Uhaul nor do I think I will ever use them again.
Travis C
Advanced Storage Systems
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fergus Falls, MN 56537
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How U-Haul Reviews WorkYou don't need to improve anything. Wonderful experience. Friendly and helpful.
Kathie BHaily was extremely helpful and friendly. Great person to work with. You should be very proud of her.
joel hReserving and pickup of trailer went very smoothly, trailer was just the perfect size, and drop off was painless.
Robert EHailey was so helpful and very pleasant to deal with. Thank you
lois f