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Michael D
Customer Reviews for Advanced Storage Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Teh experience and equipment met our need! Thanks
Ronald EThey’re very easy to work with.
Bradley BAlways awesome customer service skills. Very informative and great prices.
Steven RAmazing experience! Very friendly staff that went above and beyond!
TYLER FThe rental was easily handled with no issues on my part.
WILBUR GThere was an old fan laying on the bottom of the trailer. The rep quickly removed it.
GREGORY RNo one at the location to help with the renting process, trailers are unsafe and out of date, very confusing for someone who hauls over the road for a day job. Would not recommend
Soren JGreat place to get a truck!
MICHAEL BExcellent!
Ron HEverything was perfect, couldn’t ask for anything better
Paul CPerfect from start to finish. Highly recommend
Donna HExcellent experience every time
IRFAN BEveryone at advance storage is so wonderful to work with, great people there.
DAVID KThe place where I returned the truck was clean ,easy to find , and very very welcoming and the lady was pretty too!
ESAYAS AAwesome customer service,
DAVID KThe person that was supposed to help us never showed up was very rude and disrespectful to us. We also got the U-Haul stuck in the middle of the road and the guy would not help us. He was disrespectful and rude and told us it would take over 20 minutes for him to get there. We had to go get a toe strap and pull out the U-Haul ourselves. He wouldn’t help us and by the way, there was two other people that had already been waiting over 20 minutes for him to arrive so that they also could rent a U-Haul, not happy with the service and will not return to this place again for future U-Haul Services. He really frustrated us was not helpful and it was very upsetting and it was super cold this weekend and he was nowhere around to help us sorry that I can’t remember the name of the guy that was there.
tina bCustomer service was awesome and he calls back right away and handles his customers very well.
Brennan BN/A
STEVEN BExcellent service! They were wonderful to work with!
KATHLEEN BPickup location worked well. People were very polite.
KEVIN WGreat service from Ron!
David GI was having trouble with the U-Haul mobile app, but the staff at Advanced Storage were able to get us checked in quickly with a couple photos of the delivered trailer at their lot. Excellent customer service!
EDWARD LExcellent service!
DAVID LRon and Haley are top notch!!
Sam RI was charged for 2 days and I only had it 1 day
robin cIt was very quick and easy. Staff was awesome.
JONATHAN FI did early am drop off, no contact with staff.
SCOTT ERon and his team are top notch. I especially appreciate his clear communications.
DENNIS BI won’t even buy another box from uhaul ever again. What a joke this small move was. Moving help is a terrible company you partner with. From one driver lying to me saying my box was delivered when it wasn’t to get the payment code, to another driver texting my personal phone over and over to get another code. Terrible customer service!!!! Then when my box arises at its destination, it’s there a week and I get there to pick it up and it’s still not on a trailer. I was supposed to get a call from a uhaul again a few weeks ago to discuss the moving help situation and nobody cared to return a call. Never again uhaul.
CHRIS HEverything was ready to go in just minute's. I was amazed at the service, without a reservation for the truck I was looking for.
Robyn PGreat service. Moving labor was great too.
Steven HEverything went great
jeff cHaley was very pleasant to work with and answered all of my questions.
Wayne MRon goes out of his way to help his customers. Wonderful service.
TERRY LHailey was great. I was running behind schedule and she stayed open til I could get there and pick up the car dolly. Thank you
Talitha MThe smell of mildew was so strong it hit me when I opened the door. As the day progressed I became nauseous and got a headache from the smell. I said I did not think the 9 ft cargo van should be in service and the customer service person made no comment. I also said the left side mirror was vibrating and made everything appear fuzzy. I had the van for 15.5 hrs that day and brought it back the same day because of the negative experience. Debbie Kaspar 763-233-9335
Debbie kPleasant and friendly clean equipment
Dave ONOTHING EVERYTHING WAS GREAT
Peggy JI like that they have mobile pick up the process is easy and quick
Sakeena PHailey is awesome! So helpful.
Phil HIt’s always been great there.
Erika SThe app was a pain to use when dropping off.
Noah H