Customer Reviews for Advanced Storage Systems
(U-Haul Neighborhood Dealer)

1,239 reviews

401 E Hampden Ave   Fergus Falls, MN 56537

(218) 736-1169

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(218) 736-1169

401 E Hampden Ave
Fergus Falls, MN 56537

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amazing experience! Very friendly staff that went above and beyond!

TYLER F 
Rating:
4.0

The rental was easily handled with no issues on my part.

WILBUR G 
Rating:
3.0

There was an old fan laying on the bottom of the trailer. The rep quickly removed it.

GREGORY R 
Rating:
1.0

No one at the location to help with the renting process, trailers are unsafe and out of date, very confusing for someone who hauls over the road for a day job. Would not recommend

Soren J 
Rating:
5.0

Great place to get a truck!

MICHAEL B 
Rating:
4.0

Customer did not leave a comment.

Cal K 
Rating:
5.0

Customer did not leave a comment.

Christian S 
Rating:
5.0

Excellent!

Ron H 
Rating:
5.0

Everything was perfect, couldn’t ask for anything better

Paul C 
Rating:
5.0

Perfect from start to finish. Highly recommend

Donna H 
Rating:
5.0

Excellent experience every time

IRFAN B 
Rating:
5.0

Customer did not leave a comment.

ALLEN M 
Rating:
5.0

Customer did not leave a comment.

DAVID N 
Rating:
4.0

Customer did not leave a comment.

PAUL C 
Rating:
4.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Everyone at advance storage is so wonderful to work with, great people there.

DAVID K 
Rating:
5.0

The place where I returned the truck was clean ,easy to find , and very very welcoming and the lady was pretty too!

ESAYAS A 
Rating:
3.0

Customer did not leave a comment.

Jessica L 
Rating:
5.0

Customer did not leave a comment.

TRACEY S 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B 
Rating:
5.0

Customer did not leave a comment.

MUHAMED C 
Rating:
5.0

Customer did not leave a comment.

CAROL W 
Rating:
4.0

Customer did not leave a comment.

KEVIN D 
Rating:
4.0

Customer did not leave a comment.

Cameron P 
Rating:
5.0

Awesome customer service,

DAVID K 
Rating:
5.0

Customer did not leave a comment.

AARON O 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

mike s 
Rating:
1.0

The person that was supposed to help us never showed up was very rude and disrespectful to us. We also got the U-Haul stuck in the middle of the road and the guy would not help us. He was disrespectful and rude and told us it would take over 20 minutes for him to get there. We had to go get a toe strap and pull out the U-Haul ourselves. He wouldn’t help us and by the way, there was two other people that had already been waiting over 20 minutes for him to arrive so that they also could rent a U-Haul, not happy with the service and will not return to this place again for future U-Haul Services. He really frustrated us was not helpful and it was very upsetting and it was super cold this weekend and he was nowhere around to help us sorry that I can’t remember the name of the guy that was there.

tina b 
Rating:
5.0

Customer did not leave a comment.

Seth L 
Rating:
4.0

Customer did not leave a comment.

Timothy R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
2.0

Customer did not leave a comment.

BRIEANNA H 
Rating:
5.0

Customer did not leave a comment.

JEREMY C 
Rating:
5.0

Customer service was awesome and he calls back right away and handles his customers very well.

Brennan B 
Rating:
5.0

N/A

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

Katrina H 
Rating:
5.0

Customer did not leave a comment.

Cornell S 
Rating:
5.0

Excellent service! They were wonderful to work with!

KATHLEEN B 
Rating:
3.0

Customer did not leave a comment.

BRIAN B 
Rating:
4.0

Pickup location worked well. People were very polite.

KEVIN W 
Rating:
5.0

Customer did not leave a comment.

EUGENE B 
Rating:
5.0

Great service from Ron!

David G 
Rating:
5.0

Customer did not leave a comment.

JOHNNY W 
Rating:
3.0

Customer did not leave a comment.

SUSAN K 
Rating:
2.0

Customer did not leave a comment.

Adetoun O 
Rating:
5.0

I was having trouble with the U-Haul mobile app, but the staff at Advanced Storage were able to get us checked in quickly with a couple photos of the delivered trailer at their lot. Excellent customer service!

EDWARD L 
Rating:
5.0

Excellent service!

DAVID L 
Rating:
5.0

Ron and Haley are top notch!!

Sam R 
Rating:
5.0

Customer did not leave a comment.

Jamie W 
Rating:
5.0

Customer did not leave a comment.

Stefan B 
Rating:
2.0

I was charged for 2 days and I only had it 1 day

robin c 
Rating:
5.0

Customer did not leave a comment.

KIMBLE B 
Rating:
5.0

Customer did not leave a comment.

JEAN S 
Rating:
5.0

Customer did not leave a comment.

Dan S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R 
Rating:
5.0

It was very quick and easy. Staff was awesome.

JONATHAN F 
Rating:
5.0

I did early am drop off, no contact with staff.

SCOTT E 
Rating:
5.0

Ron and his team are top notch. I especially appreciate his clear communications.

DENNIS B 
Rating:
1.0

I won’t even buy another box from uhaul ever again. What a joke this small move was. Moving help is a terrible company you partner with. From one driver lying to me saying my box was delivered when it wasn’t to get the payment code, to another driver texting my personal phone over and over to get another code. Terrible customer service!!!! Then when my box arises at its destination, it’s there a week and I get there to pick it up and it’s still not on a trailer. I was supposed to get a call from a uhaul again a few weeks ago to discuss the moving help situation and nobody cared to return a call. Never again uhaul.

CHRIS H 
Rating:
5.0

Customer did not leave a comment.

Ron H 
Rating:
5.0

Everything was ready to go in just minute's. I was amazed at the service, without a reservation for the truck I was looking for.

Robyn P 
Rating:
4.0

Customer did not leave a comment.

James F 
Rating:
5.0

Great service. Moving labor was great too.

Steven H 
Rating:
5.0

Customer did not leave a comment.

SHERRI S 
Rating:
4.0

Customer did not leave a comment.

William H 
Rating:
5.0

Customer did not leave a comment.

Julie B 
Rating:
5.0

Customer did not leave a comment.

wade m 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
5.0

Everything went great

jeff c 
Rating:
5.0

Customer did not leave a comment.

Gene S 
Rating:
5.0

Customer did not leave a comment.

Victor P 
Rating:
5.0

Haley was very pleasant to work with and answered all of my questions.

Wayne M 
Rating:
3.0

Customer did not leave a comment.

Marcia R 
Rating:
5.0

Customer did not leave a comment.

Susan D 
Rating:
5.0

Ron goes out of his way to help his customers. Wonderful service.

TERRY L 
Rating:
4.0

Hailey was great. I was running behind schedule and she stayed open til I could get there and pick up the car dolly. Thank you

Talitha M 
Rating:
5.0

Customer did not leave a comment.

Noah H 
Rating:
1.0

The smell of mildew was so strong it hit me when I opened the door. As the day progressed I became nauseous and got a headache from the smell. I said I did not think the 9 ft cargo van should be in service and the customer service person made no comment. I also said the left side mirror was vibrating and made everything appear fuzzy. I had the van for 15.5 hrs that day and brought it back the same day because of the negative experience. Debbie Kaspar 763-233-9335

Debbie k 
Rating:
5.0

Pleasant and friendly clean equipment

Dave O 
Rating:
5.0

NOTHING EVERYTHING WAS GREAT

Peggy J 
Rating:
5.0

Customer did not leave a comment.

Katelyn N 
Rating:
4.0

I like that they have mobile pick up the process is easy and quick

Sakeena P 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Dan B 
Rating:
3.0

Customer did not leave a comment.

Jon E 
Rating:
5.0

Customer did not leave a comment.

Sherry Q 
Rating:
5.0

Hailey is awesome! So helpful.

Phil H 
Rating:
4.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

It’s always been great there.

Erika S 
Rating:
5.0

Customer did not leave a comment.

Matt T 
Rating:
4.0

The app was a pain to use when dropping off.

Noah H 
Rating:
4.0

Customer did not leave a comment.

Nallely H 
Rating:
5.0

Customer did not leave a comment.

Tom L 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

The service provided by the staff was excellent. Everyone was cordial and very helpful. An easy process to reserve, pick up and return the trailer.

Paul H 
Rating:
5.0

After hours drop, all went well.

STEVE L 
Rating:
5.0

Customer did not leave a comment.

DALE M 
Rating:
5.0

Customer did not leave a comment.

Donald L 
No reviews have been submitted for this location.
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