The original drop off location no longer takes U-Haul returns. We were sent to this one and had no problems with our return.
Noah K
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
People at this location were great to work with
Tim BI went through Advantage Storage.....Lisa and Tom are FANTASTIC to work with. I will recommend EVERYONE to go through This location!!!
Mary MPoorly Executed Pick Up. Would not use location again. Ever!!!
Jerrold PWas over charged and was told stuff stuff that I had to give a key deposit along with h rental fee please they did everything wrong
Bart CGreat location, friendly service, very clean truck.
Brittany MEverything went well until we were accused of trying to steal the tr even though we used the mobile rental or how else would we have gotten the keys
Cheryl HThere needs to be a bit more room to park returning vechiles
JAMES LPersonnel were helpful and efficient. Truck was ready and in good shape.
Matthew LExcellent service
John PWas overcharged twice today by UHaul. I had a 3 day rental & drove 77 miles & was charged for 3 days of rental & 300 miles. Horrible experience, pretty sure it’s not possible to hate this company more than I do presently.
Shay-Akil MThe property.owner and workers were very nice.The van I rented smelled like a zoo.We were given airfreshener after we complained. Me and my daughter sprayed alcohol in the van.I was informed a prior rented had it for 2 weeks.The customer service was A+ Kind regards, Faith P.Smith
faith sI wasn't sure exactly where to park the U-Haul but there was another one there so I just left it in front of that. Nothing to improve but just my experience.
JEFFREY WThe 24/7 return truck online was not the easiest to complete. Not overly user friendly on a cell phone.
Paula CActually go over the truck before renting it
Steven UWindows were filthy
MARKANTHONY VEverything was handled very well by your staff, even though the processing of my payments had issues due to the area having an internet outage. But the staff helped me very well.
WILLIAM JNothing. These guys are on top of there game!
Thomas MWe dropped keys off. They were already closed.
Jennifer SThe staff at Advantage were extremely helpful and accommodating when I had issues with my reservation. Big thanks to them!!
LINDSAYRAE BEven though you offered a discount for returning truck to a farther away location, at the end of the day you are tired and don’t like to have to drive a lot further than a “local” drop off. But we appreciated the discount.
Charles ANothing, the treatment was red carpet, very friendly, made me feel so comfortable, I definitely will do business again, Thanks Tom& John, awesome guys.
CARLISHA JThis site is geared for storage rental, nut U-Haul rental.
David TMy only critical comment is that the day after my rental there were two charges on my debit card, neither of which was the amount on my receipt. The two charges added up to $150 more than the amount on my receipt. The charges came off on their own accord and the correct amount was eventually charged but it had me worried that I was going to play phone tag trying to get things resolved.
Conan GDouble charged. Reservation was a mess. Have to call customer service and sit on hold or 5 hours today I’m sure to deal with it
RYAN KI booked online and even checked in ahead of time, adding my driver's license to the reservation and filling out all necessary information. Then the morning of pickup, I got a notice saying that this location was not set-up for 24/7 truck share and I had to wait until the location opened. Not only did I have to wait 30 minutes for the location to open, but I had to go through all the steps again as if it was brand new reservation, which took about 30 minutes - so I lost an hour that day. I should have been notified ahead of time that this location did not office 24/7 truck share and that I had to do the reservation details and pickup in-person. I will say though that the employee who worked at Advantage Self Storage was very helpful and accommodating, so he did an excellent job. But until U-Haul works out the kinks at this location, I do not recommend it.
Alaina MAmazing experience definitely coming back
Katelyn MOnly needed the equipment for a few hour.s and this worked out great
frank sNothing! Everything was Excellent! Thank you!
Bob PMake the U-Haul sign more visible from the street.
jolene mI was so happy with my experience.
Myra CWhoever processed this return made a mistake and tried to charge me an additional $70 for fuel when I returned the truck with a full tank of gas. The area field manager eventually spotted their error and refunded me, however, this should have never happened and is unacceptable.
Matthew G